My security is A1 from day one... He's a awesome security that ensure that I'm safe and the building is ran right. Big shout out to Juan. He's the best when it comes to getting you where you need to go and helping. read more

The line is always long some of them that works in front do not care that the line is long the need more people working the older black lady is always sitting down talking smart to people with simple questions the plasma manager should make rounds to see what's going on but doesn't the security tells everybody what's going on this place smells bad they only have one good worker and her name is Kesha!!!!!! read more

Octapharma Plasma - Oakland - Long line barely moving - Blood & Plasma Donation Centers Near Me - Oakland, California

I actually didn't get to donate because of a power outage. A security guard let me know this after I drove an hour from SF to my appointment. A phone call would have been nice to say hey, don't bother coming in today. Not going back to this location as the parking lot feels unsafe with shady people hanging out. Maybe it was a blessing in disguise. read more

Want to make money donating your plasma?! Well Octapharma Plasma is the place to do it. The staff here are very professional and will answer all the question you have. If it is your first time, you will have to make an appointment with them which you can do on their website or you can call them. Every time after that is walk in and no appointment necessary. Octapharma is also located in a plaza so plenty of parking. Overall a nice place to donate your plasma and make money! read more

please never go to this blood donation center they are extremely prejudiced and racist I'm a younger black male and was accuse of cutting the line like we are in kindergarten but I wouldn't even tip if a white man didn't walk to the bathroom and get back in his same spot in line 1st but because a Mexican nurse heard a the person behind me accuse me of cutting the line I get deferred in 2025 this really how we living in Oakland crazy read more

Called in about donating and was told to drop in and expect a 2 hour visit. Check in at the front desk and am told to expect the visit to be 3 hours. Now I'm 3.5 hours in and am told to expect another 2 hours before my physical to be able to proceed. The staff is friendly, but there are not enough of them to facilitate a good donor experience. The discrepancy between what I was told when I called (2 hours) versus what I will have spent here (6+ hours) is ridiculous. read more

Be prepared to have your car broken into, don't bother with making at appointment , staff won't greet you although standing there at the desk with a appointment for 20 min, they say expect 3 hr from start to finish, I'm on my 3rd hour and haven't even had a physical, extremely short staff.....better off going to CSL in Hayward , more professional and safer cleaner smell free environment read more

They are too short staffed. Even as a repeat donor it takes too long. I only made one donation because of this.

This place is a rip off. Do not go here. The people are rude. Their policies are inconsistent!! I arrived yesterday I was told to come back the following day. I came back the following day waited for three hours and then nothing! I was evaluated and then they all of a sudden they tell me I'm wheezing and because I'm wheezing which I wasn't I'm not allowed to donate plasma, even though I have been with this company in the past! I just wasted my entire Sunday afternoon here. These people are so rude and they have no idea what they're doing. They're not not even doctors and they want to make an assumption that I can't do any plasma because I'm breathing heavy?! They are very lazy and don't want to do their jobs. Save your time. Don't go here go to find another place or die at your plasma one that will treat you like a valued client. This place is horrible and their customer service is worse. read more

Management really need to look into hiring new staff because waiting 1hr to get a chair and start donation shouldn't take this long...I'm actually considering traveling to a different place because the wait time is ridiculous now....The staff members are great don't get me wrong...Very friendly people and I know it's not their fault I have to wait long....PLEASE HIRE MORE STAFF!!!! read more

lousy run operation. They wanted to deny me twice. I had back surgery a few years ago and the RN said I couldn't donate my plasma. took 4.5 hours to get through the first appointment. No appreciation for your time at all. vQuite disrespectful. read more

Came in again today & could not donate. This is the 2nd time this week I was not able to donate due to short staffing

I drove from out of the area more than 200 miles and they turned me down. They said they were short staffed, and I tried going to the location in San Pablo and the manager Virdy or Vetti told me I think you should go to another location and did not allow me to move along the donation process after the nurse told me there was a man from the neighborhood. Do you know your Social Security number by heart? You have to know your entire Social Security number by heart. Let me get my supervisor to tell you that's when the manager came in and practically banned me from that location I wasn't going to beg I tried explaining to her. The nurse conduct was a little outlandish from the beginning. The nurse said to me. Oh, it's so sad you have to drive all the way over here just to donate blood. I explained that was inappropriate, and it made me uncomfortable! Well, now I made up my mind. I am not donating plasma, and I don't think anyone else needs to have this experience or waste their time and money, plus dignity to have to carry out this building read more

My review is based on having donated 3 times in the last few weeks. -The first visit took a little over 3 hours because of the physical, video etc you have to do as a first-time donor. I went early in the morning to avoid crowds. -The second two visits were much faster. I was in and out in 2 hours or less. A good chunk of that time was spent waiting in line for them to take your blood pressure, weight and temperature. Once I got in the chair to donate, the process itself only took 40-50 minutes (I understand it can take longer for others; I happen to drink a ton of water most days so maybe that helps speed it up). -The staff is generally efficient and friendly. The only issue I had was when I went in as a first-time donor, I had to keep flagging different people down every step of the way after I finished one step and was ready to go onto the next. -The debit card system is fast and easy. They add value automatically after each time you complete a donation. read more

I came in and waited the phlebotomist took the YT lady before me and I had work I'm extremely dissatisfied with this location because I've never had to experience racism like that. read more

First 2 donations a $100 and then it goes to 80 the next 6 after that it goes to $70 great way to help people and also make some extra money

Keisha is very nice but everything else sucks. They treat you like garbage if you are honest and say you have mental health issues. You then have to get a form filled out by your doctor because apparently that makes you insane if you're on a mood stabilizer even though that doesn't affect your blood at all.. they just think you cant consent for yourself. So thanks for the waste of 10 bucks in gas, 2 hours of time, and the good cry I had for something that doest matter!! I guess that's what I get for trying to get paid. I'll just continue going to red cross. read more

Staff is great. Best times to come is in between 10AM-1PM if you want to avoid lines. Great way to earn extra money for a good cause.

I was being attended by a very kind Woman named Keisha. She went above and beyond to make sure I was comfortable and we were able to share some laughs. I really enjoyed my visit and I look forward to coming by again in hopes that keisha is attending me. The whole staff is friendly and kind and really just great! read more

First time coming in here today. Wow, everyone is friendly, it's lengthy process but but you get to do something good and get paid.

The people who work here take their dear sweet time getting people through the process. That is very frustrating when there are obvious things they could do to operate more efficiently. One of which is removing the redundant steps in their process. I was there over four hour hours! Only to be told my pulse was too high. Which, is one of the last steps before donating. Because, the company is cheap. They don't compensate you one dime for your time and jumping through all the hoops they make you jump through to sell plasma. They could at least give you $5 - $10 as a thank you for your time. read more

Lousy customer service and awful management now... very disrespectful to clients and basically treat you like crap and like you're the scum of the earth! I am probably not going to donate with Octapharma Plasma Oakland, CA anymore and I have been a donor for 1 1/2 years! Stay clear of this place! I would have given them 4 to 5 stars up until the last 2-3 months. Unfortunately, a lot of the veteran staff including managers have now left and that seems to be the issue. Note that I have know issue with the current veteran staff members, who have stayed like Keisha, Karina (Karina spelled with an "a" at the end of her name), Jazmin, and Valeria. But have had an awful experience lately with many of the newer staff members, some of which transferred from other offices. The wait time is much longer to check-in now with the newer staff members being used, who are also phlebotomists, and do needle sticks too. You would assume that because they're phlebotomists they would have good customer service skills but I have been ignored and forgotten about by them and treated as insignificant to them. For instance, I was waiting for a retake at check-in. The person, who was supposed to come get me for my retake per her instructions, left the check-in area without saying anything to me. I had to approach another check-in person to complete my check-in after she never came to get me. And as for the donation itself, it's not any better than the check-in. On one occasion, a newer staff member, who was free, intentionally ignored me for 10 minutes after I finished my donation and was ready to have my needle removed. Someone else had to assist me. It was disrespectful and showed she did not care about me as a customer. I suppose I could have complained to the manager about this person but the thing is that the manager was present in the donor area when this occurred. He was a newer manager and seemed oblivious to what was happening. It was not even that busy when this occurred too. read more

The staff are amazing here!! =] save lives while earning money at the same time! First 5 donations is $50 each donation. You can get $200 in just two weeks. Easy parking and free WiFi! read more

Great way to help people and make extra cash And the staff are amazing goes bye fast if you Drink lots of water read more

they judge me by my looks they said i have a sickness when i dont they lied to me a week straight about my iron level being low! .when i always eat food tha has iron. they wasted my time so many times. the asian lady said i have a sickness? she is not a doctor so why she is saying that. they want me to see a doctor because my iron level been low when that is not true , they are the ones who are lying about my iron level and i have nop idea why. read more

This center is always clean and professional. The staff at front are always so welcoming. Nakayla always remembers the donors by name. Yasmin is always smiling. On the donor floor, Gina, Mary, Katrina and Davina, and now Rodney are all courteous and professional. They do their best to make sure you're comfortable during your donation. The staff here are so amazing that I'm not sure if I come back to keep saving lives with my plasma or if its just to keep seeing this awesome staff. read more

You get paid for donating plasma. Super clean place and the staff are nice. They have tons of promotion, you can earn up to a few hundred bucks each month. Don't forget to bring a blanket when you come to this place :) they set their ac cold in here. read more

Friendly and knowledgeable staff. This center is always clean whenever I visit. Wait times have not been long lately, and they had a lot of promotions to bring me back in. They will ask questions about your medical health history to make sure you are suitable, so your first donation might take a while patience is key. 5 out of 5 stars. read more

Unbelievably unprofessional, and horribly unsanitary: imagine the lobby at Highland staffed by MetroPCS employees and you'll understand why you want to avoid this place if at all possible. Essentially just a business that trades in blood components, but this place is what you get when the staff and management (and evidently regulators) put in zero effort. Granted they have no actual medical training or other qualifications, but the staff somehow manages to provide the absolute lowest level of customer service while simultaneously fumbling the most basic procedures -- I guess they are just too busy playing security guard and gossiping to actually pay any attention to their basic operations. Worst of all no one seems to understand the concept of hand washing or proper glove use, it is absolutely horrifying to watch their blatant disregard for cross-contamination; the kitchen at the Burger King nextdoor is probably more hygienic. If you really want to 'save lives' (and preserve your own) please jut find a local non-profit blood bank/drive. read more

Very professional,friendly and caring for the patients who come in to donate.i also like that they actually interact with conversation to make sure you're as comfortable as possible while donating witch helps the process of donating makes time fly Everytime... sincerely Jarrod Prince read more

I've been coming here since they opened. Nakayla is the homie hella cool always greets you soon as you walk through tha do. Forreal forreal she can really get it on the low. Mary is the sweetest kindest soul will always take her time and make sure you're good! The customer service is real East Oakland like, hospitable and genuine but you ain't gon just be fuckin around talkin reckless. The first time takes hella long be ready to spend 5 hours I know they say 3 but it be longer than that. Be ready bring your birth certificate SSN and take a shower cuz they finna make you take off all ya clothes and even check ya toes. If you don't like blood or needles da hell you donating for but if you like money they pay fiddy bucks for the first 5 times you get paid right after. Gigi is like the boss lady on the floor I think she run shit and she know what she doing don't give her no lip cuz she the one who stick you with the needle! Davina dass my baby she been hella cool from A1 Day1. Last but not least I gotta shout out Rodney he be holding it down for the brothas smooth as shit always got good conversation. A lil life lesson for y'all Don't ever mess with a dark skinned dude with grey eyes cuz you don't know if he a pretty boy or he really with the shits! Octapharma is dope come here answer some questions on the computer, give some blood, watch a movie, talk some shit, and stack ya chips!!! read more

Ive donated at this center several times without issue, but today I experienced one of the worse incompetent medical workers. I've worked in healthcare for over 10 years as a medical assistant then now hire and train medical assistants. I thought it was strange when Dreyhanna went to take my oral temperature and it was somewhat painful. She took it a second time and it was just as painful. She placed the probe in the incorrect spot underneath my tongue both times, as a result she claims my temperature was too high. And she instantly turned off the machine when I went to verify the value. I've always been healthy and never had a temperature in my adult life. When I asked her could I take it my own, because I'm very familiar with the machines, she said no. I asked for the manager, Sade, and asked her could she take my temperature correctly. She said no. I asked the male nurse could he take my temperature correctly and he stated no. It seems like everyone was trying to cover up for her inadequacy. I am very concerned at the amount of people that are passed through because of lack of competency and those that are turned away due to the same reasons. With plasma being life saving, I'm sad potential lives are being lost because perfectly good and healthy donors are being turned away. I know now to speak up at the time when something doesn't feel right and ask to verify value from looking at the machine myself. read more

This place has had some growing pains since they first opened last fall, but have got everything on track and have done a great job hiring and training friendly and professional staff. It's always exciting to see GiGi, Katrina, Mary, Rodney, and others each week and the extra $400/month in income is helping me reach my savings goals! read more