If i could rate with zero stars i would!…read more Im blown away by the treatment from both the salesman and the manager. My husband and i had an appointment, toured a couple of park models and the salesman said he would follow up after taking measurements of our site. We never heard from him again, when i followed up again, he said he had personal things going on and that was the reason for not following up. We viewed more trailors that day and are running into the same issues with follow up with emails. I decided to email the manager, still nothing. I called the manager and told him about my experiances so far. I figured the best way to work through this would be the general manager, not the case, he was rude and defensive. I also asked for the corporate number or the owners, anyone that i could discuss the issues with that would be a bit more open minded and not defensive and i was told he is the decision maker. I also work for a family owned copmany and i know they would want to be aware of issues with the sales team and more importantly the general manager.

We purchased a 2016 crossroads travel trailer from driftwood rv in early June. The issues started…read morewhen we first arrived to pick it up. I called ahead of time (2 hours prior to arriving) and asked if the battery could be charged. Got there and that was a no go... they offered a start up package which I had to ask for and wait to be prepared, and the temp tag wasn't ready either. Okay it's our first day and I'm just stressed things will get better. They absolutely got worse! I was assured time and time again that because it comes with a "service contract" I had nothing to worry about. I found old food in the bottom of the freezer ( I am 4'11 so I didn't see this when I saw the trailer).I found dirty used underwear under the bed, among a bunch of other trash. It was still winterized. I paid $17,000 for this trailer, Bob the manager just kept putting me off to service and service admitted that they are overwhelmed and it wasn't looked at. Now the big issues. My hot water heater is leaking, they didn't give me the keys to the front door and the backdoor wouldn't stay shut without being locked. When I reached out to service they said they couldn't give me a day, let alone a time someone would be out. I go to the pool and come back and some guy is in my trailer, no identifying information either on his truck or his shirt. Didn't introduce himself and I specifically told them the service guy had to call because I had pets in the camper that could not get out. He fixed the doors but almost a month later my hot water heater is still leaking on my floor, the lights on my awning flicker on and off, the speaker goes in and out, the seal to the slide fell off, there are bubbles on my slide roof and a few other things that I've asked them to come look at. My next call/email will be to consumer affairs of New Jersey.

We purchased a 29 foot Jayco from our neighbor who purchased it from Whitehorse RV. They refused to…read moreservice the camper because we did not buy it direct from them. Horrible customer service. We will not buy an upgraded camper for them when we're ready.

White Horse RV in NJ is the best! Had a wonderful experience dealing with them! Best Staff!!! It…read morewas such a pleasure!! We drove from RI to buy our motorhome. Highly Recommend!

I've been here several times since they've been open... The staff is very friendly and go out their…read moreway to make sure you get what you need... They carry everything you for any type of RV, from a travel trailer to a Class A motor home... This store is well stocked... Every Saturday they grill hotdogs and hamburgers on a grill outside for the staff and customers... This business is affiliated with Camping World... But it has a more friendly feel and as I said above they make sure your happy with your products... As most of you know I don't give a lot of 5 star reviews but I think they earned it here... Would I come here again... Yes, I would!!!

From the owner: Stop by Forest River RV New Jersey off NJ-73 in Camden County in Berlin, NJ, serving South Jersey…read morebetween Philadelphia and the shore, for a wide selection of new and pre-owned Forest River travel trailers, fifth wheels, toy haulers, and motorhomes. Our on-site collision and renovation center handles structural repairs, insurance claims, and exterior restoration. Our sales team works with multiple lenders to help you find RV financing that fits your budget. Our team handles financing and trade-ins to make the buying process as smooth as possible. We are proud to be the premier Forest River dealer serving South Jersey!

My experience. 2 years after buying my RV from Stoltzfus/ General RV now ,I took my RV in for…read moreinspection. As I was waiting for it to be done my rep and the mechanic come out and tell me I need brakes and if I wanted them to do it. I had hardly used the RV and the mechanic said that sometimes on GMC'S the brake controller is not right. Well I told them I would take it to my mechanic to have the brakes done. After I dropped the RV off at my mechanic ,they told me to come get it that I didn't need brakes . It was 3 or more years later that I needed brakes. Another incident : I had to have a new roof put on RV (over $10,000). About a year after it was done I went in for my forever warranty inspection and was told the roof needed new seals ($1200).How is this possible they just did the new roof less than a year ago. So, I had them redo seals on roof. Now less then a year later I am getting ready for a trip and my bed is wet. I go up on the roof and the seal on fan over my bed is severly cracked. Call General RV and let them know ( they only warranty seals for 3months). There answer was it was a rough year weather wise for seals. How about that for bullshit!!Every year must be a rough year for seal . It's either that or forbid I say maybe they don't know what they are doing at their work establishment. Needless to say I am going to let my forever warranty expire just so I don't have to deal with such incompetence and thievery. It a shame that we RVer's have to deal with companies like this. George Joseph

Incredible selection, beautiful dealership and excellent service! Our salesperson, Andrew DeBlase…read morehelped us through a mini crisis when a deal fell through with a local chain dealership. The difference in professionalism and knowledge was night and day. Andrew took plenty of time with us, answering all of our many questions- sometimes late into the evening and verifying specifics for our rig along the way. Buying our RV was a dream come true & Stoltzfus exceeded our expectations! We are so glad we traveled to the right place to make our dream come true!

What to do when you turn 65 - start checking off your bucket list. We did just that starting with…read moreEast Coast Campers!! We bought a Tiffin Phaeton. Our sales person Mike was excellent. The nice thing is after he answered all of our questions he ended with "anytime". We've taken advantage of his "anytime". We purchased in December and went on our first adventure earlier this month. We had plenty of help - thanks to East Coast and fellow campers near us. We are looking forward to more checks on our bucket list and have even been adding to it. Thank you East Coast Campers! Job well done! If you're thinking about starting your adventure camping - start here!! The staff is excellent, helpful and have "anytime". Bruce and Lisa D.

Called several times finally got someone . The Conversation…read moreconsisted of several questions About whether or not these folks carried hybrid Trailers . She didn't know what I was talking about . She said she was in service finally and turned me Over to sales. The sales person asked me what I Wanted and I said I knew he had no hybrids on The lot but asked if he could order one . He said He never heard of such a thing and made reference To hybrid vehicles. Folks , a hybrid camping trailer Is one that has fold out bedding that are covered In canvas. These folks are not knowledgeable.

We picked up our RV Crossroads recently, having purchased it in December. Finally production was…read morefinished !! crossroads was patient with us from December to March with our questions, concerns, etc. Mike DiFiore was just the most pleasant person to deal with, made us feel comfortable and not a "salesman" type at all When we picked it up the team pleasant , friendly and informative even in the maelstrom that was their heavy season (Mike, Marie, Kim and even those we didn't deal with directly). The service team who showed us how to operate were awesome (and again Patient), even noting issues from the factory to address on our behalf and helping us unexpectedly deal with our own truck prep as it needed a brake controller installed when we thought we had one . Dan was an expert and very nonchalant about it like he could do it with his eyes closed...and probably could. Well, this weekend we were supposed to go camping but had a factory issue with the electrical Mike , the Service Manager got us in and fixed in a matter of hours (also fixing those factory issues noted initially because the parts came in) . For them to handle this on a Saturday, during the busiest part of their season speaks volumes. And again, everyone in the office was so welcoming and constantly try to feed you! There was no waiting on what the Mfr would say, they got us up and running and we didn't have to miss a work day to bring it there. If you're buying an RV , these are the people to go to, We traveled all over NJ and PA before we bought ours making sure the dealer was the right fit ,because with an RV, you need this more than with any vehicle and after 15 plus different dealers, Crossroads was it. See you on the road!

Bought a homesteader intrepid 8 1/2 by 16 June of 2024 and 4 of the panels are pealing paint…read morealready they warrantied the panels but want 1,600.00 plus to install I have a 2012 carryon trailer since new never had a paint problem

I brought an electrically messed up Integra quest in to be repaired…read more Having read all these dealer horror stories online, I was braced for the worst. My experience was actually exactly the opposite. From the first time I spoke with the service manager Susan through working with a technician Peter, and finally the manager Ed, it could not have been a more professional, personal, and pleasant experience. Except for paying the bill, of course. I've never seen a better run automotive operation in my life. They certainly have earned my respect and Business going forward.

I was looking at getting a pull behind travel trailer. I stopped over at another more expensive, rv…read moresales place. Prices were way over the top. Went to White Horse. Prices posted up front on RVs. No guessing. RVs are open so you don't have to experience pressure from a salesman that needs his commission. I gave three stars because when I went to do walkthrough and finish paperwork found out my RV wasn't new as the sales man we talked to said it was. So instead of getting the manufacturer's warranty that comes with new RVs, I paid for an extended warranty. Little bit frustrating. Overall this place has a good vibe, and I would recommend.

Had a great experience at Hitch RV! Extensive selection of both new and used rvs. Ask for Carly in…read moresales. She was professional, knowledgeable, and really worked to get us into the camper of our dreams! She listened to our necessities and budget and took us right to the perfect one! We compared a few other options on their lot, but ultimately ending up going with the one Carly took us straight to right off the bat. Wouldn't purchase from anywhere or anyone else.

Called here to check availability of a rv, was told web price was the best they could do, then the…read moretext me a out the door price then send me a buyers agreement 2k above that. $799 dealer fee added also, never even went to lot, fee after fee added to final price. Buyer beware. The $798 is probably tax tags title, $300 admin fee, $200 for propane-wash and demonstrate trailer to me. This is the main reason I never even came to look it. Since you basically called me a liar, I uploaded the photo of buyers agreement you sent me. I really have no issue with you saying that's the price and best I can do, fine I went elsewhere, the added fees sent me to another dealer. 5/7/19 I see you have edited your response to me 3 times already, let's be honest Dave. That buyers agreement has $690 in fees beyond the selling price, when I see stuff like that I go elsewhere. If you had not sent me this I more than likely would come to look at it, I work hard for my money and spend it wisely. These fees are all padded to make the dealership money, which your in business to make. I don't pay an admin fee, you have to do that to sell it anyway so why would I pay a padded fee so you can sell it ? I was actually putting my shoes on to come look at it when you texted me this, when I saw the extra $690 I bailed. You may simply say everyone pays this, not me.

setup appointmen, sales unprofessional, claim rv sold two…read morehrs ago but we didn't think of calling you. knowing your appointment is two hrs from the sale of the rv. and your driving well over a hour for this appointment. Then I show up and the classy salesman with a cat shit eating smile I couldn't find your number. customers your money doesn't come easy so why give it to these bunch of clowns? if they can't respect a customer with a phone call, just think of the bigger things they are sweeping under the rug. I'll never go back to this shit shop!!

been trying to call for a week straight about my camper and they keep sending me to voicemail or…read morenot picking up the phone.