My wife had a knee replacement surgery done and we were recommended to go here for rehabilitation…read more I was very skeptical of Nursing facilities but I must say that this place has the best Physiotherapy Group of dedicated, laborious, patient focused people under the Director Ashima Nagpal and the whole team. They are a focused group who know how to help set goals and make them achieve with hard labour, passion and making sure to match the need of the patient. With their help we are back home and my wife is getting better every day with the exercises she learnt from the Physiotherapists. The nursing staff is also very compassionate and I would recommend this place any time.

My sister recently had a lengthy Hospital stay and needed to enter a rehab facility for some extra…read morehealing. Newport rehab was an excellent place of care and kindness. It is a small place and therefore the care is very good. The staff is extremely kind and caring. I was there a lot and always found the center to be well run organized and everyone there helpful. My sister was safe secure and had a good recovery while there. The physical rehab team is good and the gardens and area is lovely for people getting well. I'm very grateful to them for the wonderful care.

So far it's been a great facility, doctors, nurses & PTs been very attentive & supportive…read more The only negative thing is the parking, free parking is far and very limited spaces. Overall it's been a good experience

This is the best ARU you could find. If your loved one can tolerate 3 hrs of therapy (OT, PT, and…read moreST), then this is much better than sending your loved one to skilled nursing. Sending your loved one to a SNF should be a last resort. This ARU has the best staff and the best facilities. The food is great and has lots of options.

A good friend of ours is a patient here. We went and visited him. Nice clean place with very…read morefriendly staff. Great security system.

I have mixed feelings about this place. There are some things they do very well. The best shifts…read moreare Days and Swings. However Graveyard is absolutely terrible. My short stint there could have been so much better. I was there for rehab after knee replacement surgery. Graveyard made me anxious and intimidated. I was in a vulnerable place and just tried to ride it out. One final incident was enough for me to speak out. I was told from the get go that Graves had their own program and it was insinuated that I should comply. Why was I in a diaper? No idea. PT wanted me walking to the restroom. Not on graves. They insisted I pee and poop in the diaper. Humiliating. Nope! Not going to happen. I had to wait until Dayshift for someone to guide me to the bathroom. I was awoken in the early AM, still graveyard, a couple of times by someone kicking my bed. The jolt made my heart race. I have a heart condition and it wasn't a good approach. The nursing on nights is the complete opposite of days and swings. Let's just say I'm surprised this one nurse still has a job. The nurse broke protocol and policy. The nurse tried to tell me I was crazy regarding a specialty medicine I've been taking. The nurse left this medication in a cup and didn't tell me or watch me take it. There is so much more with this situation that was wrong and just too long to go into. I finally reported to several people all the stuff that was happening to me on graveyard. The head nurse was shocked and promised to look into it. I was leaving the next day and thankfully the nurse in question was on days off. I was actually worried about retaliation. That should never happen to anyone. Days and Swings may function well, but graveyard is terrible. I honestly cannot recommend this place because of graves!! The food at this place is terrible. I could hardly eat anything. I have food allergies and most of the time it wasn't followed. I would suggest a complete overhaul of their menu. And taste the food before you send it out. This facility isn't cheap. You should get a decent meal. I don't know how you mess up scrambled eggs but they succeeded. The care I received is mixed. Dayshift was the best, Swings was next, with the exception of two or three really great employees on swings. They know who they are. Graves is in the negatives. It may not be fair to lump everyone together but the negative far outweighs the positive so I have too. This place has great potential. I really think they are working on many things. Fix graveyard. Fix the employees who don't seem to like their job, who run their own program that is nothing like other shifts and the patients pay for it. Stop letting them intimidate patients. I was literally afraid to sleep. I'm glad my stay was short. One of the big pluses was the PT and OT staff. They were fantastic. They are a step above in all things. I unfortunately overheard very upset family members on graveyard complaining about the medical staff. It was awful listening to their concerns and the staff pretty much ignoring them. I secretly hoped they would take it further. Some employees on graves actually looked petrified at the simplest requests. The one nurse on graves probably shouldn't be in health care. There is also a huge language barrier on all shifts This causes its own unique problems. All I can offer is to do your research. Ask questions. Believe your loved ones. I wish there were separate facilities for people just needing rehab. No one should experience what I did or the other problems I just happened to overhear. ***The facility is very clean and smells really good***

My mom was at Pelican for 3 weeks due to a partial hip replacement. The care she received by the…read morevery tentative CNAs, physical therapists, and Nurses was great! It was hard to trust my mom's well being away from her home, but after being there and seeing how tentative they were, I felt she was safe. A very special thanks to those CNAs that do so much for patients!! Lorena, Sujey, and Katty, you are wonderful and very much appreciated! Thank you for being so kind and caring! Nurses are always super busy but Laura, Gabby, and Yvonn went out of their way to assist any way they could. The activities team, especially Blanca, who made my mom smile all the time. My mom loved going activities area! Melissa, Jaime, and Jacky thank you for helping me through all of that process and answering all those questions I had. Care facilities are looked at as a place you don't want to go to. However in my experience with Pelican's team, it was a great one. Thank you!

Horrible staff and unresponsive staff. Like others say, only the website looks great and they are…read morenot reachable by phone. This institution should take more care of their patients, especially those who need memory care.

Hotel staff was beyond incredible. I am forever thankful for the help they gave me in my treatment…read more The staff is mainly also in recovery, which helped me relate to them. I could tell they truly care about the clients.

I think it is kinda crazy that some guy named Richard came up to us at a park and asked if we were…read morein recovery after saying we were, he was HIGHLY encouraging tell us to go out & relapse...Just to get business. It thinks it is absolutely ridiculous that someone in treatment would try to do something like that....just to increase their client load but it's all about $$$$$$. Instead of truly being a source of safety for those seeking help! PATHETIC & RIDICULOUS COMPANY! SHAME ON YOU RICHARD!!!!

I want to express our deepest gratitude for the Virtual Family Program by Tim this past weekend…read more You saved our son through your Windward Way Recovery in Newport Beach and you have provided solid support for us. You provided a 2-day support program for families through Tim Arrigo CADC-II and being part of the session felt like we'd been given a year's worth of understanding and perspective in just a short time. It was truly life-saving for us--like someone throwing us a lifeline just when we needed it most. Thank you for the compassion, clarity, and hope you offered. We left feeling supported, grounded, and far less alone. What you're doing makes a profound difference, and we are so thankful. Shout out to Shaun and Tim Arrigo, CADC-II

I was really optimistic going into Windward, but all of their website photos are deceiving. Their…read moreemployee who picked me up from the airport was (allegedly) hitting a dab pen and took me to what I was told over the phone would be a "thorough intake process" was really a breathalyzer and UA. The person doing my "intake" asked me which program I was here for - I told him nobody told me and shouldn't he know?? The admissions person I spoke with over the phone said I would have "chef made meals". I was dropped off at a Vons with a $75 gift card to buy groceries for the week. As someone with a dual diagnosis, this was incredibly misleading and resulted in me not eating for 24 hours. The same admissions person said "the home i would be in would have shared rooms, but plenty of bathrooms". I arrived to the house which had 1 bathroom shared among 7 women. Sadly my time here only lasted 18 hours due to the fact that what was described to me over the phone was the exact opposite of what i walked into. Don't waste your time here. "House manager" or any WWR employee was not at the home I was assigned to when I arrived. It was 4 hours later that she showed up and was using her vape as a pointer while showing me the house rules. Not a single person here was professional or helpful - they just want your money. Bedspread on my bed was also COVERED in stains upon my arrival.

Very dangerous place for a woman... there's hidden stairs that go up to a balcony... A man entered…read moremy room late at night and if I didn't have a roommate god knows what would have happened....The owner looked me in the eye and lied about the hot tub being fountain when I spoke with the pool man he said Mark was just too cheap to fix it... the pool was green and had a layer of filth in it.....Mark also wrote a book that will never be a best seller and it's all common sense and could have been a pamphlet..........Kudos to Dennis great guy... the nurse helped me a lot Marissa and Jackie..... Tim and both Whills god bless you both and my pierced friend Adrianna thank....get better security and fire that lying pos

I was here for 75 days and watched many others come and mess up but still get a pass. I'm scheduled…read morefor surgery in a week and had been upfront with my doctor and the center about what was going on. I told my doctor that I'd be taking Tylenol after surgery. However, unbeknownst to me, he called in Vicodin to my pharmacy so when I told the staff that I had scripts to pick up, they thought that I knew about this one. I didn't. Mark Jr decided that I was to be cut loose that night without even finding me a safe place to go (I live in MO) or a way home! So many other underhanded things going on that have people leaving left and right.... Do NOT trust them!!!!

AKUA became my support and lifeline at a time in my life that I needed it most desperately. Great…read moreprogram and facility. Kind, knowledgeable and skilled staff who truly cared about their work and their clients. My case manager, Candace, had a way of making it all feel a lot less overwhelming. The director, Richard, made it feel, from day 1, that I was where I was supposed to be. And my therapist, Gabby, gave me space, and the safety to explore the healing that I needed, without shame or guilt.

Review for AKUA Mind, Body, and Soul - Newport Beach…read more I am writing this review to warn other families about the extremely unprofessional and dangerous way my son was treated by AKUA Mind, Body, and Soul. My son was scheduled to be admitted to this facility. I informed AKUA ahead of time that he was heavily intoxicated. Despite this, they arranged for him to be picked up by Uber and transported to their facility. I personally spoke with the admissions/front desk staff, who reassured me that this was something they were trained for and that everything would be fine. I was later called and told that he had arrived and was admitted. Approximately 4-5 hours later, close to midnight, I received a call from my son. He was confused, disoriented, aggressive, and did not know where he was. He told me he was somewhere in Newport Beach near a hospital. I immediately contacted the hospital. The head nurse informed me they had found my son asleep in the hospital parking lot, without identification, with no information about why he was there, and no report from any facility. They had no idea who he was or how he got there. What I later learned is that AKUA decided his blood alcohol level was too high to accept him. However: * No one called me to inform me of this decision * There was no professional medical handoff * No one from AKUA escorted him inside the emergency room * The hospital was not notified why a confused, intoxicated person was left in their parking lot He was effectively dumped outside, in an unfamiliar area, in a medical emergency state, without identification. To make matters worse, I later spoke with a supervisor at AKUA who confirmed that they had my son's wallet, containing all of his vital information. I asked for it to be shipped to me. I have called multiple times since then. No one has returned my calls, no wallet has been sent, and no one has told me what other belongings they are holding. This is not just poor communication -- this is a serious safety failure. When a facility accepts someone, even briefly, they have a responsibility to ensure that person is left in a safe, supervised environment, especially when alcohol intoxication is involved and death is a real risk. I am disgusted by how my son was treated and by the complete lack of accountability afterward. I cannot believe this occurred at a facility that presents itself as professional and reputable. Families trust rehab centers with their loved ones' lives. AKUA failed that trust completely.

The best. I miss NB terribly. I felt like I belonged and that I had people to talk to. The crushing…read morelonliness that i suffer from went away while i was there. I wish i could be there still.

Top notch quality care! Experienced staff who care about the patient & family. All of the patients…read moreI've encountered that have been to Northbound or any affiliated facilities have had great experiences! Most of the time people only come to write bad reviews when they're unhappy and unfortunately some people are beyond reasoning. I would 100 send my loved one here if needed.

I'm a Treehouse alumni, and I'm giving this place four out of five stars…read more Not because it fell short, but because I've never been to treatment before. So I don't have comparisons. And because a five-star review would feel curated for performance instead of written in truth. The truth is... Treehouse is an experience I will never forget. It is also not for everyone. I didn't come to Treehouse looking for recovery. I came because I was running out of time. By the time I arrived, the damage was already real. My body was failing. My mind was loud. My spirit was thin. I wasn't carrying hope, I was carrying consequences. Medical. Relational. Moral. I didn't believe I deserved another chance. I wasn't even sure I could survive one. Treehouse didn't ask me to believe. They asked me to stay. The early days weren't inspiring. They were brutal. I couldn't eat. I couldn't sleep. I collapsed. I shook. I hallucinated. Every morning felt like a resurrection. Every night felt like a funeral. And people I didn't know yet showed up anyway, quietly, practically, without speeches or slogans. This place doesn't perform care. It practices it. Sobriety here isn't treated like the finish line. It's the entry fee. The work is honesty. On paper, out loud, and in how you respond when you're exposed. Language you once hid behind doesn't survive here. I came in believing survival was enough. I learned here that responsibility is the goal. Brotherhood isn't sentimental. It's earned. Men who will call you out without casting you out. Men who don't rescue you, but don't let you disappear either. Somewhere in that pressure, I stopped hiding. I started standing. My body came back before my confidence did. One breath. One step. One honest effort when quitting would've been easier. Discipline replaced chaos. The lies I told myself didn't survive consistency. The body doesn't lie. It also doesn't rebuild without truth. Treehouse didn't erase my past. They taught me how to carry it without letting it poison what comes next. I don't live perfectly now. I live aligned. I know my values. I know my patterns. I know what steadies me and what costs me. I show up differently. To work, my body, other people, and myself. If you're looking for comfort, this may not be the place. If you're looking for truth, structure, and a program that will ask more of you than you think you can give, and stay with you while you give it, this place matters. I know, because I applied the work.

Tree House has amazing addiction treatment services, like Evening IOP! I have participated in the…read moreprogram and I love the flexibility that it provides. The counselors are encouraging, supportive, and keep you accountable. This is one of the best drug and alcohol treatment centers in the OC hands down. Thank you Tree House for giving me a better version of myself!