I normally don't like to post negative reviews. However, in this circumstance, I felt compelled to speak the truth.
First, I will share my experience with Brett. You can read the full situation in my mom's, Kl C., review. I took the RV out to meet Brett locally. He told me that he needed a part and would be back in 20 minutes. That was fine with me, I didn't mind waiting only 20 minutes. However, I asked him if it was safe to drive the RV because then I would have been able to drive home for a bathroom break, grabbed something to eat and come back, or at the very least would have been able to turn on the vehicle for air conditioning as it was nearly 80 degrees out. His partner told me it was not safe to drive and Brett said don't leave the parking lot because they were just going down the street. I waited 20 minutes, no show. I texted Brett asking what the hold up was and received no reply. I ended up waiting an hour before letting my mom know the situation. At this point, I could not get a hold of Brett for any updates and it became apparent that he wasn't coming back any time soon. When my mom did finally get a hold of him, another 15 minutes later after I called, he ended up saying that it was safe to drive the RV and that there had been a miscommunication. I'm not sure how there can be any miscommunication about someone deliberately saying it was not safe to drive. Whatever the situation was, it's just not cool to leave someone hanging in a parking lot for over an hour with no communication. I had a medical appointment to get to when Brett said he was still 15 minutes away and at that point, I had to leave to arrive to the appointment on time. Brett than tried to pin it on me, saying it was my fault that I had an appointment to get to and that's why it took so long for the RV to have repairs (repairs which ended up making the situation worse). Why he would blame me for him ghosting makes no sense.
He also promised a refund in writing to which he has not given yet. When I requested the refund on Venmo, he denied it and then blocked me. He also has ignored my request on Paypal as well. Please beware. Lost money on this guy.
Now, to reply back to Brett's response to my mom's review. I just want to clear the air here. First off, my mom is not an alcoholic in the slightest. That response was so absurd I almost laughed because my mom doesn't even drink, she has a chronic illness so drinking would be a one way trip to the hospital. Next, I am not in fact handicapped. Personally, I am not offended about being called handicapped by Brett but it absolutely disgusts me to see a business owner thinking it's okay to use handicap as an insult. Frankly, that's just ableist behavior and disappointing. Clearly, his utter lies let his true character speak for itself. You're a grown man Brett, but your actions do not portray that. read more