Yesterday was the first time I ever utilized Harbourview Medical Center (HMC). I needed a EKG for…read morean upcoming surgery and my doctor sent me there. Previously, I had been to Obici for my and my children's medical issues, and I didn't really know about HMC until now. When I arrived, I was given a buzzer and told to wait in the lobby. The lobby area is beautiful--bright and comfortable. Looking out the window I could see the pond, fountain and trees. It was so peaceful and relaxing. I waited about 15 minutes before my buzzer went off. I then went to registration and it took about 10 minutes. Afterwards, I had to go sit back in the lobby, but I needed to use the restroom, and when I came back out, my buzzer was going off again. That was fast! The procedure (EKG) was quick and the nurse who took care of me was very nice. We chatted and I felt very at ease with her. All of the staff were nice but she was exceptionally good at her job. Overall, my time at HMC took about 45 minutes and I was impressed. I wish I had used this place instead of Obici for other instances in the past. This building is clean and so bright and cheery! I would definitely recommend HMC when you need medical care.

Bon Secours has been my go to for ER care when needed. I recently visited Bon Secours Health…read moreMedical Center in Harbourview, Suffolk, Va. and was very disappointed with the lack of patient privacy during my visit. Due to ongoing renovations, patients were seated and treated in the hallway. While I understand that construction can create challenges, there was little to no effort made to maintain confidentiality. Doctors were openly discussing patients' medical conditions, concerns, and treatment plans within clear earshot of others. Sensitive health information should not be easily overheard in a public hallway setting. Is it not important that healthcare facilities have a responsibility to protect patient privacy, even during renovations. I hope the administration addresses this issue promptly to ensure patients feel safe, respected, and protected when receiving care.

I visited Obici's main building today and I was able to park close to the entrance. YES!!!!…read moreThe receptionist helped us find our way to the doctor's office. The interior has been UPgraded in a major way. It looks like a different, star trek type of place. I was shocked at the sleek lines and new flow patterns. Very nice and accommodating for those with mobility and visual disabilities. TEN plus for the signage updates and seating! I got in and out rather quickly. I achieved my goal and leaving extremely pleased with myself and Obici Hospital.

I was discharged from Sentara Obici, 1 East around 11:00am. Following the night-to-day shift…read morechange, my night nurse entered my room with the day nurse and two nursing students. The day nurse was a blond woman, approximately 5'4", and appeared to be between 20 to 30 years old. She did not introduce herself. After I acknowledged the night nurse, she politely asked whether she could discuss my care with the day nurse. Following their brief discussion, the night nurse wished me well and left the room. One of the student nurses introduced herself, while the other remained quiet. The day nurse then told me that she would be giving me oral medication today. She did not formally introduce herself or ask about my condition, pain level, or how I was feeling. The student nurse asked about my current health status and pain level and then relayed that information to the day nurse, who appeared disengaged. The day nurse seemed to ignore those around her and responded in a manner that I perceived as aggressive and unkind. I requested to be discharged, and fortunately, the doctor agreed. I then requested pain medicine. The day nurse informed me that she would only be administering oral medication, and I told her that oral medication would be fine. She then began asking me several questions about my conversation with the doctor. I informed her that I would be leaving the hospital today. At that point, her demeanor appeared to change significantly. She smiled and appeared noticeably more cheerful. However, at no point did I feel that she showed concern for me as a patient or wished me well upon discharge. Instead, she handed me my discharge paperwork and said, "I will see you on the flip side." I understand that hospitals may be short-staffed and that nurses often work under difficult and demanding circumstances. However, I believe poor bedside manner and the mistreatment of patients or other staff members are unacceptable. When transportation arrived to take me out of the hospital, we had to locate the nurse so that she could sign my discharge paperwork. We found her at the nurses' station laughing and talking with another staff member. During that interaction, a staff member referred to her by a name (I guess everyone is aware of the behavior and no one has addressed it). Overall, I found this nurse's behavior to be dismissive, unkind, and lacking in professionalism and appropriate communication. My experience left me feeling that I was not treated with the compassion, respect, and consideration that a patient should reasonably expect while receiving care in a hospital.

Front desk staff and security were extremely friendly, welcoming, and helpful. Unfortunately, our…read moreexperience changed completely once my wife and I were taken back to the ER. The nurse assigned to us was cold, difficult to understand, and provided very little communication or clear instruction throughout the visit. After tests were performed, we were left waiting in the hallway with little to no updates. Staff would often walk away without answering questions or explaining what was happening next. The lack of communication was so poor that we found ourselves having to ask other staff members for information. We were even close to leaving before receiving discharge paperwork because no one followed up with us. This was especially disappointing because my wife and I had just found out that we're expecting a baby, and what should have been an important and emotional experience was overshadowed by unprofessional attitudes,racism as we are Hispanic American veterans and poor patient care. We understand that emergency departments can be busy, but basic communication, compassion, and professionalism should never be overlooked. Especially when there are 2 patients not a fully stocked ER. I hope management takes this feedback seriously and works to improve the patient experience for future families.

Appointments cancelled & rescheduled for 3 months later for a different location, further away…read more It's so frustrating! I love my doctor, and things go smoothly once I get there, but Sentara's internal scheduling & My Chart application (which I needed to sign into for my upcoming appointment) are terrible!

I recently had a minor surgical procedure which required general anesthesia. The whole team was…read moreamazing, from all of the nurses who made sure I was comfortable, to the anesthesiologist who was super amazing to the doctor (Dr. Demkowski) who performed the procedure. I just wish I knew all of their names, but they all deserve props and a huge thank you for taking care of me, I know it is their job but they performed like you are one of their family members. I would recommend this place to everyone.

I have had two good doctors (out of 5), from Lakeview (Suffolk). I waited months to see their…read morereferred neurologist, in another location. I have since changed to Sentara. The catalyst for this move was both sloppy service and then their illegal billing practices. My husband is a 100% Disabled Vietnam Era Vet. After years of dealing with it, seeking the benefits he deserves for his life-changing war-time injury, I am now covered by Champ VA and Medicare. When the government awards this coverage, they provide specific billing instructions to the patients' billing departments they work with. Some billing departments don't refer to the rules. They agree in accepting payment, they agree to accept it as "Payment-in-Full." Lakeview's billing department, in spite of repeated contacts, persists in an "illegal practice" called Balance Billing, i.e. adding to the bill after they are paid. Quote: from CHAMPVA - https://www.va.gov/COMMUNITYCARE/docs/pubfiles/factsheets/FactSheet_01-20.pdf Information for Outpatient Providers and Office Managers ... "under Title 38 CFR, Section 17.272(b) (3) and (4), providers who agree to accept the beneficiary must accept the CHAMPVA allowable charges and cannot balance bill the beneficiary. The sole exception is when the beneficiary is notified prior to any services being rendered that you do not accept CHAMPVA and the beneficiary must pay the entire billed amount up front and file the claim to CHAMPVA." Another Quote "1. Federal Balance Billing Regulations Under federal regulations, if a provider agrees to accept a CHAMPVA patient, they must accept the CHAMPVA-allowable rate as full payment." I don't go there anymore, but they bill me for a community use fee. I won't pay it.

The front desk personnel was very nice! You have to be buzzed in....plexi-glass between staff and…read morevisitors. Hand sanitizer available. Very thorough. First time coming here to pick up paperwork (yes they check ID) and it's Military Circle Mall!!!!! Best part. You can go shopping right after! Plenty of parking and it's right next to Ross!

Quality of care - very good Food from kitchen - was the best…read moreever that ive encountered while i was a patient in hospital

I was discharged from Sentara Obici, 1 East around 11:00am. Following the night-to-day shift…read morechange, my night nurse entered my room with the day nurse and two nursing students. The day nurse was a blond woman, approximately 5'4", and appeared to be between 20 to 30 years old. She did not introduce herself. After I acknowledged the night nurse, she politely asked whether she could discuss my care with the day nurse. Following their brief discussion, the night nurse wished me well and left the room. One of the student nurses introduced herself, while the other remained quiet. The day nurse then told me that she would be giving me oral medication today. She did not formally introduce herself or ask about my condition, pain level, or how I was feeling. The student nurse asked about my current health status and pain level and then relayed that information to the day nurse, who appeared disengaged. The day nurse seemed to ignore those around her and responded in a manner that I perceived as aggressive and unkind. I requested to be discharged, and fortunately, the doctor agreed. I then requested pain medicine. The day nurse informed me that she would only be administering oral medication, and I told her that oral medication would be fine. She then began asking me several questions about my conversation with the doctor. I informed her that I would be leaving the hospital today. At that point, her demeanor appeared to change significantly. She smiled and appeared noticeably more cheerful. However, at no point did I feel that she showed concern for me as a patient or wished me well upon discharge. Instead, she handed me my discharge paperwork and said, "I will see you on the flip side." I understand that hospitals may be short-staffed and that nurses often work under difficult and demanding circumstances. However, I believe poor bedside manner and the mistreatment of patients or other staff members are unacceptable. When transportation arrived to take me out of the hospital, we had to locate the nurse so that she could sign my discharge paperwork. We found her at the nurses' station laughing and talking with another staff member. During that interaction, a staff member referred to her by a name (I guess everyone is aware of the behavior and no one has addressed it). Overall, I found this nurse's behavior to be dismissive, unkind, and lacking in professionalism and appropriate communication. My experience left me feeling that I was not treated with the compassion, respect, and consideration that a patient should reasonably expect while receiving care in a hospital.

This place is awesome! After my daughter sprained her knee we were referred to this location…read morebecause the locations in Va Beach had no appointments for a month. I decided to take the 30 min ride and was quite impressed with this establishment and the employees. Before we entering the main building they checked our temperatures then directed us to the waiting area. It was super clean and smelled like Pine Sol every where lol. We really like the doctor (can't remember his name) . He was thorough and didn't rush. We scheduled another appointment with him at the Va Beach location. To sum it up it was totally worth the ride and wouldn't and would definitely recommend it!

Thia center was very nice and clean. We went to have outpatient surgery and the staff and doctors…read morewhere very nice and respectable. They gave us everything we needed and showed us the facility where my granddaughter would been seen. The lobby was very clean and they served fresh coffee. .They offered butter crackers, graham crackers tea ,and hot chocolate. It was very comfortable and when when the temperature changed they ordered us warm blankets.

I am very happy with my surgeon and my successful knee replacement. However, their billing…read moredepartment gets a one star because it appears to be all Ai generated...I am very diligent in making sure my EOB's match the amt and date of service. However, if you find a discrepancy, you are instructed to send an email. Maybe AI can't handle two instances...either way, they never attempt to correct their mistakes! It's sad that we have come to this!

I had a surgery done earlier today at Chesapeake Regional. My care team was AMAZING. I walked into…read morethe building really nervous but the anesthesiologist, my surgeon and the nurses made me feel so at home and relaxed in both pre and post op. They let me take my time getting up to leave as I have POTS and mixed with dizziness from anesthesia wasn't fun but they took such amazing care of me and I can't thank them enough! The only rude person I came across was at check in downstairs there was a younger woman who was tall and thin who was extremely rude to us but literally everyone else we talked to were BEYOND kind! If I have to have surgery again I hope it's at Chesapeake!!! Thank you all again for a successful surgery and recovery!!

A big thank you to all the professional cardiac care team in Newport News. My heart bypass with…read moregraft procedure in June 2026 was handled exceptionally well by all concerned. My cardiologist Joseph Adinaro referred me to Dr. Dimitrios Pousios, a cardio-thoracic surgeon who has performed over 2,500 operations. He is a shining gem. Special thanks to Juanita, Kayla Bisgaier, April Towler, Temika Cohen, and the many hospital staff who worked as a team to keep me closely monitored in the first few days after surgery. Two months later, I feel fine. I can't thank you all enough. Best wishes.

This is the worst hospital I've been to. I got hit by a car and was left in the waiting room for…read morehours without any pain medication. The waiting room was very loud and overwhelming which wasn't helping with my most likely concussion. Do NOT r

I traveled to VA to see my great nephew, who was born in June. Upon arrival, I had to stop at the…read moreguards post and complete a form in order to drive onto the hospital campus. Once I passed the background check, I was given a parking pass valid for the next few days. I parked in the parking garage as instructed by my nieces husband. I got turned around the first time, and it took a little extra time to find the maternity ward. But the next time it was easier and I never got lost again lol. On one of my visits, I walked through the oldest structure on campus which was the original hospital built in 1827. This is the oldest military hospital in the US. It still had the original stone exterior (outsise of original hospital) which had been closed in with hallways surrounding it. I checked out some cool paintings throughout the hospital. I learned a lot of history by reading the captions of the paintings. This biulding was turned into an administrative building. The campus was huge! And very pretty as it sits on the bank of the Chesapeake Bay. There was lots of green space which was beautiful.

I'd rate it 0 stars if I could. Service was nothing but EMBARRASSING. By far the worst experience…read moreI've ever had. I was only waiting in the waiting room for about 2 hours before leaving. HOWEVER, mind you I have a shattered pelvis and a hematoma the size of both of my 2 fists put together pressing heavily on said shattered pelvis whenever I sit or lay down. Also mind you the pain meds I was given weren't enough and I noted not only that to the nurse but also that my pain was at an 8/10. What do they do? Give me some Tylenol and told me to wait. I sat in my chair starting to get dizzy from the amount of pain I was feeling. Did I bring this up you might ask? yes, yes I did. What did they do? Get me some water and tell me to wait for the more critical patients To be treated before me because theres "not enough beds for everyone." No big deal, I get that. Someone could be dying, makes my injury look a lot less severe. That's fine, I'll wait. Not long after, the first bed opens up and they take a young woman with a SPRAINED FREAKING ANKLE BACK BEFORE ME. Don't go here. They clearly don't care about ANYONE'S health so if you care about yours, go somewhere else for help. These people are sick. For the purpose of keeping this review professional, frick every last one of them.