Writing
This was my experience with United Auto Insurance. I…read morewas quoted a monthly payment of $104 and was told that my insurance card would be sent to me. However, I never received an insurance card or a copy of my policy.
I contacted the company within a few hours to request a cancellation, but I had great difficulty reaching anyone. The next day, my calls were blocked, and despite repeatedly asking for help, charges continued to be made to my credit card. In less than one month, more than $400 was taken from my account, even though I never received policy documents.
Customer service was extremely frustrating, with long wait times and being transferred from one person to another for hours without a clear resolution. I am very disappointed with this experience and am still requesting a full refund of the money that was charged.
I encourage anyone considering this company to carefully review all terms, keep records of all communications, and monitor their credit card statements closely.
If you believe the charges were unauthorized, you may also want to contact your credit card company to dispute the charges and file a complaint with your state's insurance department.