Utterly worthless service after what I went through. Called the local number (417) twice never got an answer, all it did was ring continuously. Finally called the regional number (660) person put me on hold the instant she answered. When she got back on, I asked about a ride to Springfield from the Stockton, Mo. area. She quickly told me they only offered rides to Springfield from my area at the rate of $42 per hour!!! Exactly why would I or anyone else in my financial situation call OATS if I had $42 I could shell out for gas to someone for a ride?!! I'll be honest, since it was a female I didn't tell her off just hung up. Forty two dollars an hour!!! It would take a good three hours for someone to pick me up drive to Springfield to Heffington Optical for my glasses wait for them to fit me then take me home. I have a few bucks left over from my ssi by this time in the month in my checking. I have no transportation available to me. I'm supposed to cough up $126 for their (OATS) "senior service" to poor folks in need of help?!! I'm disabled on ssi and medicaid. I can't stand full sunlight all that well it's almost killed me more than once being out in it for too long. I reckon I'll take care of my animals extra well one night this week. Pray my little dogs don't get into too much while I'm gone. Just start out walking early one morning. Hopefully, I'll encounter folks along the way who will give me a ride to 13 HWY, then on to Heffington Optical on the North side of Springfield. THANKS OATS you certainly were a big help to a disabled, near sighted, extremely photosensitive older man. I'll NEVER forget you or your attempted parasitical service. read more

I had to take OATS Transportation for a medical appointment that I've been waiting over 2yrs for to Cedar County Memorial Hospital. My driver Donna didn't show up on the scheduled time so I was very worried. She said that she got delayed with another customer and she wasn't sure if she could take me. I told her how long I've been waiting for this appointment. She said that she could come and get me but I would be late for my appointment and if I wanted for her to come? I said, "Of course!" She got me there late but Thank God the receptionist told me that they allow people to be 15 minutes late so I barely got there within the allotted time. What really gets me is that Donna was so casual about telling me that she was going to be late and if I still wanted to go to it as if she really didn't care. When I got done with the appointment I called her to let her know and she told me that she had to go home and someone else would be picking me up. That was the cherry on the cake and I thought that was just another thing that was strange. I think your driver Donna probably has more problems than the people she gives rides to. read more

Mostly, what I have noticed about this service is the inconsistency of getting rides. When I lived in Branson, just about every single time I called for a ride (about one week out, because that is what they told me was the most amount of time I could call for a ride), I was always told they were full! I asked if I could call a month out, and they definitely told me NO. Yet, the few times when I did get a ride, I noticed the bus was very empty, with very few riders. Then, when I moved to Springfield (because they have regular public bus transportation), I again tried to use Oats for doctor appointments occasionally. This time, the same thing happened with inconsistency in their staff scheduling. A staff member in Branson (Tracy) told me "no" they could not schedule me because my appointment was on June 5 (a Sunday), when I had specifically told the staff my appointment was for Monday, June 6. Then, immediately after Tracy's call, the next day, two staff members from Springfield, one of them named Donna, and another one whom I do not recall the name, said "yes", they can pick me up on June 6! So, I am thinking, "what is going on here"? Also, the Springfield scheduling staff told me that you can call one month out for a ride, which is not what the Taney County staff told me. read more

It is getting extremely hard to book a ride. Two months ago you could call up and book a ride to walmart with 2 days notice, and never had a problem. Now since then they have updated there computers and they have some new staff members that just dont give a darn. You call now and they must have 2 weeks notice, And they say there buses are all full, that is hogwash, everytime i ride the bus when they come pick me up there is nobody else in the bus and the last time they took me right to walmart and 15 minutes later i called the driver to let her know i was done at walmart and she said she was sitting in the parking lot and she would pull right up to the door.They say the bus is full all the time but most times i ride there isn't anyone else on the bus. The drivers are lazy and most are new now as the older ones have quit, they want one passenger at a time, they start stressing and complaining about the office staff ''Erick and Renee'' when they have to do more. There customer service is horrible and if you ask to speak to a supervisor they wont let you.Erick is new and doesnt care at all. They have no clue about logistics and dispatching and they want you to think they are doing the seniors and disabled a service but really it is one passenger at a time just enough to look busy.The drivers are mostly old and dont want to deal with unloading groceries allot and they juggle when they pickup and drop off passengers on the tablet they use. They are burning thru gas. 2 weeks notice to go 2 miles to Walmart and that is the Best Ride Service we can provide for our Seniors and Disabled People????? read more

Drivers are very nice and always on time. That being said the office staff are less than acceptable. They are rude, provide incorrect, or no information. My requests are very simple but the office staff acts like they are out of the scope of basic service. I will be seeking alternative methods of transportation. read more

Thanks for Oats Transportation in Taney County I can travel to Springfield MO Driving is limited for some people. When I a friend shared the ride service have using for trips to nearby destinations. Business and shopping. Always fun to get acquainted with the other folks on the bus. I am sharing my experience with others that have the service. Look up using Google Maps on phone or computer. Thanks Yelp for your App from in the Google play store. read more