I experienced one of the worst customer service interactions I have ever had at the Sally Beauty…read morestore on Mobile Highway today. The employee I dealt with, Victoria, showed a complete lack of empathy, professionalism, and concern for a customer issue that should have been handled with basic courtesy and common sense. I have worked in the service industry my entire career, so I understand policies and procedures. However, I was genuinely shocked by the way I was treated. Experiences like this are exactly why so many consumers are abandoning brick-and-mortar stores in favor of online shopping. On May 13, I purchased a curling iron from this Sally's location after Victoria herself recommended that particular product to me. On the morning of May 18 -- less than a week later -- I went to use the curling iron and the spring holding the iron together literally fell out. The product was clearly defective. Like many customers, I discarded the box and receipt after opening the item because I never imagined a brand-new curling iron would malfunction within days of purchase. I went back to the store, explained the situation to Victoria, and made it clear that I simply wanted to exchange the defective item. Her first question was whether I had purchased the service plan. I told her no. She immediately informed me that because I no longer had the box or receipt, there was "nothing" she could do for me. I explained that I had not anticipated the product failing so quickly, but there was absolutely no empathy or willingness to help. I left the store extremely frustrated, feeling like I had wasted over $40 on a product I barely got to use. Once I got home, I actually dug through my recycle bin and managed to recover both the original box and receipt. I returned to the store expecting the situation to finally be resolved. To my surprise, Victoria once again refused to help me -- this time claiming that because I had not purchased the service plan, she still could not exchange the item, even with the receipt and original packaging in hand. What made the experience even more frustrating was her attitude throughout both interactions. Each time I asked to speak with the manager, I was brushed off. During my first visit, Victoria told me the manager was "on the phone" and unavailable. During my second visit, she seemed almost pleased to inform me the manager had already left for the day and stated there was nothing she could do because she "didn't make the rules." I find it incredibly hard to believe that a defective product purchased less than a week ago -- with proof of purchase and original packaging -- could not be exchanged. If that truly is Sally Beauty's policy, then I genuinely worry about the future of brick-and-mortar retail. Had I purchased this item online, I likely would have had no issue returning or exchanging a defective product within days of purchase. What is most disappointing is that Victoria apparently believed refusing to help over a $40 purchase was worth losing a customer, future business, and the negative experience I will now share with others. Congratulations on that decision. At the end of the day, products can be defective. Manufacturing issues happen. What matters is how businesses choose to handle those situations and treat their customers. Victoria had every opportunity to show empathy, professionalism, and basic customer care. Instead, I was met with indifference and dismissiveness. To add insult to injury, when I asked for the store number so I could contact the manager the following day, Victoria smugly told me to "Google it." That response alone said everything I needed to know about how little my business was valued. Thank you, Victoria, for teaching me an important lesson today. Going forward, I will gladly spend my hard-earned money with companies that actually value their customers and understand the importance of good customer service.

From the minute I walked into the store until I left I was treated very well. Good store. Great…read moreemployees

Some of the friendliest employees and managers. Store is getting clean and is looking good!read more

The Walgreens on Mobile hwy and Saufly Field road is the WORST! Their pharmacy people are so…read morefrustrating. Tonight I was told the guy who had to refund my prescription did not put my reorder in. Every time I have this refill it's the SAME THING. Tonight I was speaking with a female who wouldn't listen. All she heard was I want to switch Walgreens. What[ I said was if you can't figure it out I'll need to switch. Then she kept putting her hand over the phone while speaking with her manager. RUDE AND NOISY. Then she interrupted me multiple times and then had the nerve to tell me I was interrupting her. She did all this in front of her manager who did nothing said nothing. I believe his name is Jake. Now I can't speak for when we got off the phone so maybe he did correct her but I doubt it. This is three times in a row they act like they don't know how to put an order through. I spoke to a lady once who was awesome she said she was going to look into it said she was going to make sure we got it right and she did she finally got the three boxes that my prescription takes. But did it matter the next time around no no no no. And when I asked for her they act like they don't know who I'm talking about. They are very frustratingly irritating people to try to speak with. And then they tell me my insurance isn't working or something but that they had to use a special code to make it work. So hearing all that I'm like no maybe I should not try to switch stores because if you're having to do all that then just put the order through but would she listen long enough to hear those words no she told me I was interrupting her so I hung up on her and went to the other store. Frustrating

You got all kind of clothes in there nice cool things and the staff is so respectful and he's so…read morehelping and help you look out for what you need I love it

More than 45 years ago, I suffered a severe facial injury that affected my entire face, including…read moremy nose. As a result, I was unable to breathe properly through my nose for over four decades and had to rely primarily on mouth breathing. This significantly affected my quality of life. I struggled to sleep, and I often had to pull on the side of my face and nose to allow enough airflow to breathe. During those 45 years, I underwent multiple surgeries and spent a considerable amount of money seeking treatment from different surgeons. Unfortunately, none of the procedures provided a successful or lasting solution. Despite these setbacks, I never lost hope and continued searching for a doctor who could help me. I was eventually referred to Dr. Derek Jones. Dr. Jones performed my surgery, and when I woke up after the procedure, I immediately noticed a small improvement. Within the first month, my breathing had improved significantly. Now, more than five months later, I can breathe much better than I have in over 45 years. I am truly happy to be able to breathe normally again. I no longer have to pull on my nose or face just to get enough air. Dr. Jones accomplished what I once thought was impossible. Thanks to his skill, expertise, and dedication, I can breathe again. Above all, I would like to express my deepest gratitude to Dr. Derek Jones and the entire staff of his medical clinic. Their care, professionalism, and commitment have given me something I had been missing for more than 45 years: the ability to breathe comfortably and live a better quality of life. Thank you, Dr. Jones, and thank you to your wonderful medical team. I will be forever grat

The staff at Dr Derek Jones facility at the MedicalCenterClinic / MCCEarNoseThroat in Pensacola…read morelocated next to the West Florida Hospital are the absolute best. This is the ((ONLY)) 'ENT' facility in Pensacola that any patient in need should go to. Dennis at the front desk was an absolute gentleman and a true caring professional, very easy to work with. The appointment was with Jessica Byrd APRN-C, she is the very very best in the field. A genuine professional and pleasure. Alexis was there assisting and was also a real pleasure. 5 STARS..

I cannot say enough wonderful things about my experience with Dr. Butler and the entire team. From…read moremy very first consultation and follow up appointments, I felt informed, supported, and genuinely cared for. Dr. Butler took the time to listen to my goals, answer every question, and explain the procedure in detail. I never felt pressured, and I appreciated the honest recommendations. I am only two weeks post op and am already extremely happy with the results . The incisions are healing beautifully, and the attention to detail is evident in the outcome!

I deeply regret my experience at The Skin Care Center of Pensacola\. While already in the treatment…read morechair, I was presented with Ariessence Pure PDGF\+ and told it was safer, better, and would last longer\. Everything felt rushed--initial here, sign here, and let's get started\. I trusted what I was being told and did not feel I was given adequate time to research the product and make a fully informed decision\. After it was injected under my eyes, I developed significant swelling and complications that I am still dealing with\. I now have noticeable under\-eye bags and may need a much more extensive procedure to try to correct what happened\. The facility maintains they did nothing wrong and would not refund me\. I wish I had stopped that day and researched everything myself before proceeding\. I hope sharing my experience encourages others to do their own research and never feel rushed into a cosmetic procedure\.

It's a 10/10 for me!!!! Jojo's Beauty supply store had everything I needed and more. This store is…read moreblack owned and operated, which is extremely important to me when it comes to shopping in the beauty industry. I'd like to know that the people selling me the product have also used them in their own daily life. The cashier was extremely helpful, professional, knowledgeable and made the shopping experience enjoyable. It was like talking to an old friend and getting valuable hair care tips. I'd highly recommend this shop to everyone.

Local operated Coming in from California…read moreSoror recommended I stop in.... Sales Person Jan 30th, 2021. . Superb. Small Products lines, but She knows what salons are using. Her Natural curls made me buy her recommend product that salons are using, because Florida weather and water different on the Natural Hair. FYI. Nice, clean store. We like to see you grow.

Disappointing Experience…read more I'm writing this review with mixed feelings. My mother was previously a patient of Dr. Kevin Welch, and I know him to be a very kind and competent doctor--our kids even attended the same elementary school. However, my recent experience with his scheduling staff was extremely disappointing. After booking an appointment weeks in advance, I was contacted to reschedule and was offered a time with the Physician's Assistant instead of Dr. Welch, which was not my preference. When I mentioned that I had been trying to contact the office--explaining that their email was not working and that I was disconnected when I initially tried to call--the scheduler became incredibly rude for no apparent reason. Throughout the entire conversation, she would not stop talking over me, blabbering incessantly and preventing me from getting a word in edgewise. She subjected me to a long-winded tongue-lashing and even accused me of being short with her, which was ironic given her own erratic and unprofessional behavior. When I explained that I would be mentioning this experience to Dr. Welch, she became even more indifferent, telling me to "go ahead" in a dismissive and antagonistic manner, as if my feedback would not make any difference. It felt as though she was an embedded employee who believed she was above accountability, which made the situation even more uncomfortable and frustrating. While I still plan to keep my appointment and expect a positive experience with Dr. Welch himself, I sincerely hope he addresses the issues with his scheduling staff. Specifically, the rude and unprofessional woman handling the scheduling needs to be either retrained or replaced. Her behavior is a disservice to Dr. Welch's reputation and could easily deter potential patients.

Dr. Welch is probably the only person that I would trust in terms of cosmetic and medical…read moredermatology in Pensacola. I feel incredibly lucky that I've been cared for by his capable hands. He is an artist when it comes to cosmetics dermatology as well. My results have always been natural yet improved. I knew that I could trust Dr. Welch the moment when he recommended something that would make him less profit. He's not just going to go along with a procedure for more income and his work shows! He's super down to earth and treated me like I was one of his children and all of his recommendations have not fail me. Before getting treatments from him, my skin was awful! Now, my skin has been truly transformed and it's only just the beginning! His staff members: Ms. Robin, Ms. Pam and Lizzie have always been super sweet and kind to me as well even though half of the time, I looked super crazy after treatments and Dr. Welch and his team have never made me feel less than beautiful because of that either. Do not be apprehensive and make the appointment. You won't regret it.

It has been over a year since my last cut due to a mistake made by a previous hairstylist. I…read morefinally gave in and trusted Tiffany to make the cut. When I came in, I had the most anxiety, but she sat me down and made me feel comfortable and at ease. She made sure to listen to all of my concerns with my hair and my growing out gray journey. She gave me advice and tips, but also showed me ways to style. The conversation was easy and relatable, not like some salons where you feel that you don't fit in. Thank you, Tiffany for actually listening to me and making it happen.

I'm from Wisconsin so I normally got my hair done in Chicago. I'm in Florida for a temporary time…read morebut trusting someone to do my hair other than my usual was difficult. I wanted to completely chop off my length. My hair use to be to my hips but it was getting annoying to prep and get ready for work. So I wanted a Bob Layered Shot Wolfcut type of vibe. I gave this exact description and they managed to pull it off!! IM SO HAPPY WITH It. It costed $75 which was fine for me and I booked ahead of time by calling. The experience was relaxing and the place was well decorated I love how open it felt.

Your typical 4 star day spa. Nothing "above and beyond", but nothing lacking either. I had Venessa…read morefor a massage and noted four problem areas. All four were done in the short 55 minute massage to satisfaction. The whole process was relaxing and I'd recommend them to others. For a facial, Jenni talked the perfect amount and provided a great overall experience. She even sacrificed some of her lunch to give a last minute eyebrow wax. She also gave great skin care referrals. It is worth noting that they're a little excessive with their fees so if you can't have a schedule set in stone 48+ in advance, then this isn't the place for you. It's unfortunate they don't excersise the professional courtesy you'd normally expect.

One of the best massages I've ever had. I wish I lived closer to come back more often. The oil…read morescents they use are amazing and their staff are so understanding and friendly.