I absolutely love living here! Renee, Angelica, Jessica, & Paola are the BEST leasing staff known…read moreto mankind. They are family to me and are always happy to assist with our community needs plus they greet us with beautiful smiles daily! The maintenance crew is unmatched~Luis, Christian, and Vincent are the epitome of "Can do and fix anything"!! I appreciate each of them for being so helpful and willing to go the extra mile. The cleaning staff keeps our property looking & smelling impeccably. If you are in need of a living space ~ IMT LAKEHOUSE should be your next stop. You can thank me later when we meet at our next Bingo Game Night:)

My maintenance man named Jorge does an awesome job. He's timely. He's efficient. He's professional…read more Anytime I need anything. All I have to do is put in a maintenance request and he's right there and he does such a good job. He worked on my microwave trying to fix it and when it was not fixable, he just brought me a brand new one.

Great complex, office staff is friendly. Location is very convenient, a lots of stores and…read morerestaurants near by :)

Stay away from this neighborhood. Great location but horrible management. This complex would be…read moregreat as long as there are no issues with your unit. Once there are issues, especially with bugs you will have no option but to move as management will thank you for your patience but thats all it will be. No resolution to their own deteriorating complex.

Beautiful property right in the heart of Downtown Winter Garden. Walking distance to all shops /…read morerestaurants. Great management and maintenance.

Great addition to Downtown Winter Garden, the property manager Nicole is a delight to work with!read more

The current management is inefficient, unreliable, and unresponsive. They don't respond to work…read moreorders, which sometimes means I'm forced to just deal with it or repair it myself. They routinely require that I come downstairs to retrieve my food deliveries, as some of the ppl at the front desk just don't let delivery people (or even guests) into the building despite having been granted permission when they call me. Once, a front desk staffer dismissed my uber and told them they were not allowed to pick me up on the property. I had to walk to a parking lot on another property for pickup. There are leaks in the lobby and elevators sometimes. I have water damage in my apartment that they took two months to respond to, and then inadequately "repaired." The gym machines never work. The elevators are frequently soiled in dog urine. People leave trash in the hallways that the building fails to clean up for days. The parking lot entrance is often broken, making it difficult to enter/exit and compromising the safety of our vehicles. The some of the front desk staff are rude and dismissive and frequently are not at the desk, leaving delivery people and guests waiting in the lobby for upwards of 20 minutes. The leasing office staff is no better, as they often claim they cannot assist with basic issues, including months old work orders.

THE CURRENT MANAGMENT INCOMPETENT! I was a tenant for 3…read moreyears. Will Cruz & Kelly Watts took over as management and it has been down hill ever since. Read through all the prior negative reviews and the tenants basically state the same issues. You will be hit with bogus fees during the move out process. THIS IS NOT A LUXURY BUILDING, IT IS FAR FROM IT. IT HAS TURNED GHETTO WITH HALLWAYS THAT REEK OF URINE!

Just wanted to update my review and thank management for reaching out to my husband. The management…read moreteam here and the maintenance team are top notch. Honestly, the maintenance team has gone above and beyond for us and I truly appreciate them. I only wish the residents here had more care for their home. The place I lived before Aria was half the price and the residents always seemed to clean up after themselves and respect the neighborhood. There really weren't any issues with neighbors making a ton of noise either.

Appearance is not everything!!! It is a beautiful place but a VERY DANGEROUS community. My car was…read morestolen 2 times and I had a prejudice more than 1000 dollars and the DON'T care for you and your money!!! The first time my car and ELEVEN more had the windows broken at the same time and they say that "crimes are everywhere, even in Beverly Hills". The managers Gino and Laura are so mean, don't think they are nice, if they are with you, they just want the money from your rent. They are not flexible with anything. The pool it is always dirty, the gates never work. And anyone can get in there walking. They are doing AIRBNB on the community. There are MORE THAN 23 UNITS AVAIABLE FOR AIRBNB. Looks like that we are living in a hotel. DON'T move to this place!!!!! Find another one!!!!

I moved here 5 years ago. I have to say ever since Chris…read moretook over. This place is getting better. He has made it his goal to improve what was lacking. The company as a whole are trying to draw our community together. They had a movie night at the pool. My boys and I needed cheering up. I felt like a kid I no idea how many gummy bears I ate but everything was so yummy. I've lived here 5 years and we never had so many cool events for my boys. Thank you for creating such a beautiful memory for my boys and I

If I could give this place a zero I would. Managment does nothing about anything. They say they…read morewill but they do not. I have bugs from a neighbor and they do nothing. I pay through my lease for them to handle it and they do not. I have neighbors up all night Keeping my kids and I up all Night and early morning and they say they will " talk to them" but they don't bc it's not ending. It's horrible.

This is a long read, but it's worth it to save yourself from this place. If I could give 0 (or even…read moreNEGATIVE stars), I would. This is the absolute worst place I have ever lived. I should have known from day one when our move-in process was delayed (thanks to the office staff) that this place was a major red flag. (Context: My husband and I did everything required of us, got our approval for move-in, and our move-in date was confirmed. Long story short, we never received correspondence from them even after trying to contact them multiple times. We showed up on our CONFIRMED move-in day and were told our application hadn't been approved - even though we had emails stating that it was. My husband had to sit in the office doing paperwork for 2 hours while our moving truck just sat outside, costing us an additional $300+. Oh, how I wish we hadn't gotten approved. But as you'll read below, this company clearly doesn't reject anyone). Here are just a FEW issues with this place: 1). We decided to move to this complex to be closer to our jobs. It was more expensive than our previous place in Mount Dora, but we didn't mind, considering we'd be paying less in gas and have a bigger place (with a garage AND in a gated community - both necessities considering the area). Well, the gates have NEVER worked since we moved in - and based on other reviews, haven't worked for the past TWO YEARS. We were told they were fixed and would be in use after July 4th (to allow residents enough time to get their fobs, by request of "upper management"). Guess what? The gates are still open. Don't classify yourself as a "gated community" when they haven't been in use for YEARS. This leads to the next issue... 2). The number of people loitering around here is astounding, but not surprising considering the fact that the gates are never closed - allowing any and all foolery to just waltz their way into the neighborhood. Incredibly unsafe and disturbing environment. Thank goodness we installed a video security system so we have proof of just how often people stand outside our apartment/cars slow down (and even stop) in front of it in the middle of the night. Security patrols of the complex have barely increased, and of course never seem to be around during suspicious activity. Additionally, "quiet hours" (described in the lease) are nonexistent here. Our surrounding neighbors yell outside WEEKLY in the middle of the night. We have another neighbor who stands outside talking (yelling) on the phone multiple times a week, sometimes as late as 3 a.m. Cars and trucks with loud engines roll through at all hours. Does management do anything about the noise? No. 3). THE BUGS. The pictures I attached say it all. We have found bugs (dead and alive) inside on a daily basis. My husband and I take pride in keeping our space clean - we don't leave food out, always clean/sanitize areas, etc. -- there is NO WAY this number of bugs (or any, for that matter) should be getting in. We have had pest control come multiple times to no avail. We have had FIVE lizards make their way inside in a span of three months. These are truly disgusting, unlivable conditions. My husband has complained about all of these issues multiple times, and nothing has changed. We know nothing will be done and are counting the days until our lease is up (as they will probably try to charge us an exorbitant amount of money if we attempt to get out of our lease). Expecting the typical "we apologize," "reach out to our regional manager," "our top priority" non-responsive response. News flash: Apologies don't solve problems. Actions speak louder than words. Property and company staff: Do better. Bottom line: Do yourself a favor and STAY FAR AWAY from this place. Your wallet and well-being will thank you.

ROACHES ROACHES ROACHES!!!! Please don't be fooled by the…read morename because there isn't anything luxury about these apartment. This is more like the projects with garages. If I can give 1 star I would. Your packages will always get stolen if you don't purchase a ring camera. Valet trash has noooo schedule. The gates that you think will keep you safe only close 1 week out of every month anf when they close your gate code will never work and you'll have to wait on residents to let you in. The other 3 weeks its left wide open for ANYONE to come in. I lost my job and am in the middle of vacating the premises and I was gonna leave quietly... but today was the final straw. I went to the leasing office today to use a mail key, the lady told me she was down to her last one and if she gave it to me and I lost it I'd have to replace the lock... ok that's fair... i give her my ID and attempt to use the key and realized this key doesn't work... I tell her and they tell me I have to pay to replace the lock now. Makes no sense to me... I might be broke but I am not dumb. Your key copy isn't working so that's on me? Funny thing is it wouldn't have been a big deal if they weren't so RUDE about. All in all at this place is nowhere near worth your money it's no wonder it's at 3 stars and you can tell the positive reviews have to be fake because there just ain't no way someone can rate this place even a 3 let alone 5... do not give these people your hard earned money

Affordable housing and excellent customer service with a new home and job training internship with…read morethe business management community outreach services for homeless people

I love living at the Princeton. They constantly have great events (I've met cool neighbors this…read moreway). They have discount codes for local food places offered to the residents and food trucks nights. I love the pool, gym and surrounding community. I couldn't be happier here and I'm so glad I made the decision to move here.