1 Star
GERMAN ROACHES!!!!…read moreIf you're considering renting here because it's advertised as a "luxury" building, read this first. After living here for one year, it has been one of the most frustrating and poorly managed living experiences we've ever had. The marketing and the reality could not be more different.
In just 12 months we submitted 19 maintenance requests. During that time our washer and dryer both had to be replaced, the AC broke, a ceiling fan literally fell from the ceiling, the bathroom fan failed, and our closet collapsed off the wall three separate times. These are not minor issues--they are major maintenance failures that should never happen in a building charging luxury prices.
We also dealt with German roaches twice. We were told we were on a weekly Monday pest control list, yet service was inconsistent and the problem continued.
The garage was also misrepresented. What was presented as a private garage is actually shared with public parking, something we were never told before signing the lease. My wife's car was side-swiped in the garage, and there were no cameras on that floor to identify who caused the damage. The garage gate itself has barely worked during our lease and only functioned properly for about a month. When it briefly started working, management emailed residents. When it failed again two weeks later, there was no communication.
Parking enforcement is almost nonexistent. Valet and public parking are supposed to be restricted to designated areas, yet we constantly saw vehicles without resident stickers or parking passes parked in resident spaces. On levels 3 and 4 there is usually one valet attendant downstairs and no one directing traffic upstairs, turning the garage into a free-for-all. We've often had to park on the top floor or avoid using our cars because we'd lose one of the few decent parking spots.
Every weekend, valet guests use the same elevators as residents. It's common to share elevators with intoxicated people, and we've regularly seen people carrying open beer cans or liquor bottles who did not appear to be residents. It feels more like living above a nightlife venue than in a residential building.
Outside the building, we were frequently approached by homeless individuals yelling at residents for money, making it uncomfortable to enter or leave the property.
The building has three elevators for 22 floors, yet one is consistently out of service, and we almost never had all three operating at the same time. At one point an elevator was down for about two weeks with no communication from management.
The trash bay door has never once been closed during our time here, allowing anyone to walk in and dump trash.
Management communication has been one of the biggest disappointments. Complaints often went unanswered, but the moment we emailed saying we would not renew our lease, they responded immediately. The next day, our exact unit was advertised for $200 less than we were paying, even though our renewal offer had increased our rent by $100.
We also returned from vacation to find the water had been shut off at 5:00 a.m. and wasn't restored until around 4:00 p.m. the following day. The hallways also regularly smelled like marijuana.
After moving out, we were told our security deposit was only $500, despite having documentation showing we paid substantially more by check when we moved in. When we questioned the discrepancy, we were told the current staff weren't employed when we moved in, so they weren't responsible.
We have documented these issues and are considering filing complaints with the appropriate housing and consumer protection agencies so future renters can make an informed decision.
If you're looking for a true luxury apartment with responsive management, reliable maintenance, and secure amenities, this was not our experience.
