Our house flooded, due to a faulty toilet supply line. We filed a claim with our insurance (Allstate), who later declined to renew us after 30 years and one prior claim ($2000). We were suddenly left with weeks to have our house completed, so that we could find new insurance, before our insurance expired. In case you don't know, your insurance company can decline you for any reason, regardless of loyalty and payments, and a new insurance company will not insure you UNLESS all of the work is completed and a certificate of completion is done. The work included new flooring, complete renovation of the bathroom and laundry room, paint and repair, including new drywall and repair of a pocket door and hole in the subfloor. The work was extensive and it was originally decided to begin the work after 6 weeks, allowing us time to paint and replace flooring throughout the area not affected by the water damage. Once we learned about our soon-to-be loss of insurance, I contacted Tom, the manager of our project and he immediately began work on our house. Given the short time frame for the work to be completed, and the fact we had originally agreed on a much later starting date, Tom was forced to send workers more sporadically than we had planned. The crew was phenomenal! During the repair of the laundry room, they found that a nail had been hammered through a pipe which carried water from the washer as well as from upstairs. This nail had been there since 1988, when the house was built and no leaking had occurred. They could have left this as-is and noone would have known. Drywall would have covered it and noone would have been the wiser. But they didn't. They took time out to reroute the piping, remove the nail and ensured that all piping was without problems. This took several extra hours, but they did the job right. With honesty and integrity. This type of work ethic is hard to find, but not at Oakwood. The crew was always on time and at my house when they said they would be. There were days they did not come, and they let me know in advance. They took time to answer questions I had and kept me up to date on the progress, so I could keep my insurance broker informed as he was locating a new insurance company for us. In the end, Tom ensured the work was completed before my insurance cancellation deadline and competed the certificate, allowing us to be insured by another company. Tom repeatedly listened to my stressfull questions and worry about the insurance and made sure that the work was completed and I was protected. Tom and his crew, which included Bryce, Jose, Darren, Miguel and Juan, were all just over the top FABULOUS! They helped turn an incredibly stressfull situation, into a completed beautiful house. Additionally, as a side, they were very sensitive to the animals I have (Guinea pig, rabbits and temporary dog), which, as an avid animal lover, I was particularly grateful for. I really cannot say enough good things about them. If we ever have a renovation project to do, they are the only company I would call. Anyone working with this company can trust that they are honest, work with integrity and will insure work is done correctly and without issue. Thank you guys. You were a Godsend. Suzi H. read more

Unfortunately our experience with Oakwood cannot be described as positive. The contrary. Oakwood was recommended by our insurance carrier for repair of a water leak which involved replacing tile flooring in our home. Long story short, Oakwood and the sub contractor for the tile work (Keystone) - totally botched the tile floor job. When they completed the job, there was noticeable lippage throughout (450 sq ft) - with huge gaps from the bottom of door trim to the top of floor. They messed up. They argued with us for months until we finally paid for a 3rd party inspector (they refused to pay for this) to inspect & report. The report along with help from the CSLB (California State License Board) held them accountable and our contract with them was cancelled. However they were unprofessional and unreasonable throughout the process - and this lasted awhile (job completed Dec 7 - finally settled on Jan 31, 2019) It was by and far the most unpleasant and stressful time. Thank goodness we had only paid them $1000 (don't ever pay contractors more until work is complete!). And if you have trouble the CSLB is a very good resource - once we filed a claim w/ them - they assigned us a mediator to assist in settling the case. We did have to rip out the entire floor and start over! What an ordeal. :( read more

Avoid these charlatans like the purple plague! They push through exorbitant inflated claims to milk your insurance, without your approval. This, of course, comes right off of the top of your already limited insurance funds. How many supervisors can you bill for watching how many diggers dig a trench. Maybe $6,000 to put up a temporary power pole where we didn't want it should put a smile on our faces. How unfortunate that I must give them a star to post. read more

We had an insurance claim for damage to our living room due to a roof leak. The team from Oakwood was very thorough and competent. The contractors did wonderful work refinishing our hardwood floors and the end result was just beautiful. They also brought machinery in to dry out the drywall, painted two walls that were affected, moved our items out of several rooms and put it all back in an organized way. We couldn't be happier with the work done! read more

What an amazing experience we had with Oakwood Construction- our washing machine hose failed in an upstairs laundry room, flooding the entire second story right down thru the garage! We didn't know who our insurance company would send out to do the repairs, but we're so thankful they chose Oakwood! Kevin Marcheschi came out to assess the damage and assured us everything would be repaired back to better than it was before the accident. The damage was very significant in EVERY room(ruined flooring, wall damage,cabinets etc) so we weren't so sure. Kevin and his crew couldn't have been better! Our home now looks like a model home, it exceeded our expectations and that's very difficult to do. Every promise that was made thru the initial inspection by Kevin was seen thru, which is rare this day and age especially from someone so young. I will and have recommended OAKWOOD Construction and their contractor Kevin Marcheschi to anyone who needs anything from the smallest project, to the full on disaster which was our home. Thank you guys for taking care of us like we were family! read more

The management of this company is horrible. They change appointments at the last minute, take months to complete a job that should take weeks, and change the amount they charge you after they give you an estimate. The quality of the work itself is actually very good. The painters, floor guys, cabinet folks, etc, did outstanding work. But, trying to work with the managers, to actually get people onsite was such a horrible experience, I do not recommend using this company, even if recommended by your insurance company like it was to me. read more

Oakwood is a fantastic choice for your restoration and rebuild needs. If you have a claim and want an insurance contractor that's going to go that extra mile, be on your side and make your life easier then Oakwood is the one you want to call. read more

Nothing comes close to the way that Kevin and his team, Isaac, and Hector, took care of our home and our family's concerns after the big rainstorm of Feb 2014 in Santa Rosa. THE MINUTE our insurance (USAA) connected us with Oakwood, Kevin and his team were 'on scene' with the tarps and the protective coverings to MAKE SURE we were protected. His entire POSSEE came in, with water remediation, wall water sensing, repair and replace damaged floors and walls and ceiling tiles. AN AMAZING Guy, one we will never forget. We owe him a lot, and look forward to having his team to dinner at our place this fall. You guys had a ton of extra work to do during the Napa earthquake, but NEVER forgot us, never left us out of the loop, kept us up to date and informed. We really appreciate the insight, help and assistance that KEVIN and his team at Oakwood construction gave us in this tough time. read more

Oakwood Construction managed the repair of significant damage to my home from the Valley Fire for my insurance company Progressive Homesite. They were awesome; we were in shock and needed their expertise. They came in to assess the damages, and that same afternoon had a team at our house that worked for 3-4 days cleaning soot that got into everything, so that we could at least live in our house until the major repairs could be scheduled. They managed the replacement of our roof & skylight, upstairs flooring in all rooms, painting of entire house, cleaning of clothes, drapes, rugs. They were great to work with & I got calls from their home office often to make sure everything was going ok. A big thank you to them. read more

I don't even know where to start.... This company was referred from my insurance to give me an estimate. I scheduled a visit with the estimator Tom who seemed at the time to have it all together but said he would get back to me later on phone because he had a family issue come up that he had to rush to get back to. So things happen and I understand. Problem is I left shortly after he did and decided to go have lunch at a local grill and bar, and who do I see but the estimator Tom at the bar having a drink with what seemed to be his girlfriend, but maybe not as he kept getting up to take calls and would run outside to take them. I don't know what company rules there are about drinking on the job, but he may be the owner so maybe he can do what he wants. But regardless I watched him have several drinks and could tell he was pretty buzzed, and eventually he left and drove off likely drunk. I thought it was a little odd that his emergency was the bar and girl but who really knows. After a few days we make contact and I ask if everything worked out to which he replied "yes, my daughter got sick and I had to pick her up". So strike 1..... Regardless I didn't have any contractors I knew and decided to go with Tom, and Oakwood. After the first day everything went downhill. I wish I could turn back the clock and make a different choice but I can't. One thing after another came up on the job and it seemed Tom had every excuse possible. It got ridiculous. In the beginning I asked if he had employees or if he had other companies do the work for them. He told me all the workers were Oakwood employees. Come to find out the workers were from a different company called Valencia's and Oakwood had arranged for them to do the work at a fraction of the estimate price. I spoke to the Valencia people and they further told me they don't get paid very much and that it takes months to get paid from Oakwood even after the job is done. They also said that whenever they did Oakwood work they had to give Tom a cut as a thank you, and that if he didn't get it he would not give them anymore work. They also said they would agree on a price with them, and at the end Oakwood would look for every reason possible to deduct from what they agreed on. Just seems like a real horrible way to do business, but I guess that's how the rich gets richer. I was going to confront Tom on the issue but I would probably get another lie. The work actually turned out very good but the service and the character of Tom was in shambles. It just makes me mad that this kind of behavior is even acceptable. There were many things on the estimate that were not done, and were explained by Tom that the prices did and did not include some things. I was told I had a valuation of my carpet at what I found out was almost half of what the insurance company was allowing for my carpet material. My insurance gave me my carpet allowance after and it was almost $4 per square foot, and Oakwood told me I had a limit of $2.20 something. I'm glad the job is done and over with, I'm sure that there are people at Oakwood that do a good job, but hopefully it doesn't get worse than what I had to deal with while working with Tom. Originally I was to be given a project supervisor but that changed because Tom had a couple people quit. But chances are if they got fired they were probably worse than Tom, but that is pretty hard to believe. I'd like to give people the benefit most of the time, but the lying, cheating, dishonest, and bullying type really just irritates me beyond any words I can muster here. Definitely a book you can judge by its cover. If he looks dishonest, acts dishonest, and walks dishonest..... Well you get the point. read more

I had a leak in a downstairs bathroom. It happened on Oct. 8,2016. My experience with them was not good. I lived at the Marriot for 2 months and 2 days. In that time period they did very little. I did not hear from them for 3 weeks and I finally called them. Got the excuse they were very busy They did nothing more until the first week of December. They came and put new insulation under the house and had someone come and texture the walls and then paint. In February I discovered there was cold air coming from the register in the bathroom. Found out it was they had never put new duct work in underneath the house. They never did a final check of the work done. They failed to put new ducts underneath the house so for 2 months my furnace blew hot air under my house. They fixed it in Feb. 4 months to the day. Management one in particular was not very nice. read more

I had the worst experience with this company. Management was horrible. Made promises that they did not keep, no shows for appointments, overcharging for insurance work done and treated me like crap even when my insurance claim was approved. The only redeeming quality was the workers, they were nice. Management that I had to deal with in the Windsor and Anaheim offices were horrible. Just found out they put a collection account on my record for non-payment, when my insurer paid them in full. Save yourself major headaches and go elsewhere. read more