It goes far beyond what Rick and Aniela have said.
The first room I booked into had pubic hairs on the bed.
The second room I went to was very old, but the bed was relatively clean, although still the sheets were not properly washed, they had some hard scum on them.
After I had a takeaway meal, I took one of the ancient covers from the bed. This cover was obviously still from when the place was a nursing home. Nothing has been redecorated since then, and I imagine it was in the 1950s or earlier when the last decoration took place. You can check behind the headboards to find cobwebs from probably 30 years ago since they were last cleaned.
Underneath the cover was a ladybird. I was not happy about this, but was desperate to sleep.
Then I noticed another bug, this time on the lead of my computer, right next to my head.
Then, I noticed a large moth flying to the lightshade. Only it was another ladybird, not a moth.
When I examined the lightshade, I counted 7 ladybirds creeping and crawling around, right above the foot of the bed.
That was it, I had had enough. I had already photographed the pubic hairs on the bed. I took around 7-8 photographs of the bug infested lightshade.
The sign says reception is open until 11pm but they run away at 10pm so when the bugs come out you can't complain.
I already had moved rooms once, taking it on good faith that the pubic hairs of the previous guest would be the last of my worries, and that in spite of the carpets from 1940-50, the gaps in the walls from where the commodes of the elderly who died in this place and the ancient eiderdowns and strange smell of alcohol in the room, I thought at least I will get a nights sleep if I get my head down.
It was then that the bugs came out to play.
I left the hotel at 10.30pm after complaining to Booking.com who were very unhelpful in terms of policy, if supportive given how distressed I was. This was after my first day of work when I was very tired and all I wanted was sleep.
I left a factual note and called the next day to explain and request a refund.
I was abused over the phone and told the hotel had customers 'like me' for 10 years.
However, that simply means the place has probably needed proper fumigation for this time.
I am not one to complain, and I took the second room after the pubic hairs, but the bugs were way too much.
I am complaining to Trading Standards, and to the Ombudsman about Booking.com who have cost me far more in time and money than the cost of the hotel for one night.
I am also going to instigate formal legal proceedings against Booking.com and the so-called Oak Villa Hotel, pending detailed legal advice.
I have to protect my customer rights in this instance.
This place, truly, utterly, needs shutting down. I have never had to say that about ANYWHERE in my entire life.
To top it off, the wifi is extremely poor.
Unlike the many reviewers on Booking that had similar experience - dating the bug problem AT LEAST back to mid-2014 - and across MULTIPLE ROOMS, I took plenty of photos and am disseminating them.
This is more like a true 'horror hotel' experience than ANY out there. If you are into being freaked out, this is worth it, otherwise, stay far, far away from the madness that is the Oak Villa of ladybirds, mustiness, shit-stained towels, encrusted bedsheets with pubes, dirty carpets and shared showers. read more