I decided to return to the Hilton Leeds City, around two years after my previous stay here. I had a…read moremixed experience overall, but I did have a better experience than my last stay, hence the improved rating to three stars.
Location 9/10:
It is located right outside the train station, and a couple of minutes walk away from Leeds city centre.
Service 7/10:
The staff here seemed very friendly and happy to help, I did have many issues during my stay, which they addressed to the best of their ability, even though some of their arrangements weren't convenient for me, they did try their best. I was also offered a rather generous late check-out at 2 pm.
For example
- There are no mini-fridges in the room, they did offer to keep my milk in a fridge at Reception, but this isn't an ideal situation, especially during the hot summer, where I would prefer to keep drinks in my room fridge, to keep them cool.
- I did have issues with the "Message the Hotel" via the stay, at one point it was unavailable completely, it was also hard to get through to the hotel via phone at times, sometimes they just wouldn't pick up.
- I had another problem using my Digital Key in the lift, perhaps this was linked to the other problem via the Hilton Honors app, I had to request a physical key-card.
Comfort 6/10:
I did find the Suit to be a little outdated in terms of the decor, I found the colour scheme of the room to be a little dark and gloomy, so I did have to request an extra lamp from Reception, this was made a little difficult as I already found there to be a lack of plug sockets around the room, made worse again by an EU plug socket (I'd much rather the hotel had adapters / USB charging, as that means everyone can use them, rather than rendering a bed-side plug socket useful for me)
The bed was obviously comfortable and the usual Hilton standard, and I did manage to get a good nights sleep, there was some noise from outside, even though I was on the tenth floor and some cleaning noises, but nothing out of the ordinary for MOST hotels.
I really didn't like the double blinds/windows in the room, I found the blinds especially hard to open/close, and there was a gap meaning it wouldn't get completely dark in the room when I was trying to sleep.
Amenities 4/10:
On my previous stay, the suit had free bathrobes and slippers, however, they have now charged them at £35 which I find to be very expensive. I think it is also a shame that they don't have an Executive Lounge for a main city centre hotel, as they do in other cities.
Food and Beverage 5/10:
I did have some difficulty getting through to Room Service, it felt like as they were within the last half hour of offering food, they were just ignoring the phone and counting down the clock, I did eventually get through and I ordered a Chicken Tikka (one of the limited gluten-free options as they didn't have sandwiches), while the curry was nice, the rice was hard and all stuck together and sadly the chips were not gluten-free due to being fried in the same oil (Lazy, especially for Hilton). It was very overpriced at £14.50 + £5 tray charge, but I had little option but to eat it during the time of night.
Breakfast does end pretty early at 10 am, I was originally told this was 9:40 due to the time-slots, meaning the last orders are at that time so if you're not in the restaurant at 9:40 you likely wouldn't get served. I did ask about it being delivered to my room, it seemed like a complicated process where I'd receive a call, and they'd take my order, I wish they had an option to fill it in and hang it on the door etc. I decided not to wake up for breakfast on this occasion.
Cleanliness 7/10:
The room was mostly clean, I did notice a couple of stains on the sofa, I don't even want to imagine what they were.
Other:
The price was fairly good considering the quality of the hotel. I would stay here again if I had to visit Leeds, but the hotel for me is crying out in need of refurbishment and is pretty dated. Many of the employees did seem to be going above and beyond to help, despite limitations which meant on some occasions I was not happy with the hotel policy.
The reception is located on the third floor was a little strange, but the area was made pretty nice and also includes the Breakfast/Bar area.
I was placed on the VIP list after my previous experience, but I actually feel I did not benefit from this, I got the same room type as my previous stay, without the free wine / bath-robes, so in the end, I felt less of a VIP on this occasion!
I had to require maintenance during my stay as my room would not lock, which meant that I had to stay in the room for a good 20-30 minutes while he drilled and changed the lock when I wanted to head out. If I would have left the room without checking it was locked, I could have had my high-value possessions stolen which is a serious issue.
3* - Comfortable hotel with good service but obviously outdated.