Stay away from this place!!! We were going to use them to store our camper over the winter. We did…read moreall the paperwork online because they are not open on Sunday. We pull up on Sunday and the security code doesn't work. We try for 20 minutes to try every variation of the code as well as trying to call every number we have...Nothing. So we end up taking our camper back to MN with us. We talk to the idiots on Monday and they say oh we store campers that big on our other lot. No one ever mentioned that to us and it wasn't in any of the paperwork we had. Guy says no problem we will cancel the contract and refund your money in one week. Nothing. The next month comes AND THEY CHARGE US AGAIN. Emails and calls back and forth and they are always handling it. 60 days later they have over $300 of our money and they never provided any service to us.

We have had a climate controlled unit at this facility for over a year now. Went to pay the bill…read moreonline and found the rate was $8 higher than it had previously been. Also, $15 higher than the units lists for online. I called to find out why the change and why we were not notified. The lady that answered (so, I am assuming, the one running the main desk) told me, she had mailed out 80 notifications and not one had received it. Must be the post office. That is who she is blaming. She also told me, they had reviewed local prices and had to raise their rates to stay inline with everyone else. Interesting, since I found rate $20 less for other places in town with our size unit, climate controlled. I was also informed, that new renters would get a reduced rate, but they would raise it to the rate we are paying $129, with 90 days. When I mentioned, there is no mention of this online, she informed me that they don't have to notify tenants. I am passing this on, so anyone interested will know how shady they are.

We used Crossroads for 2 moves in the last year; once to move to a rental property while our new…read morehome was being built, and once when our new home was complete to move in. We had a great experience the first time and a terrible experience the second time. For the same load of furniture and boxes, both one-story houses, the second move took 3 hours longer, cost $600 more, and they didn't even finish. The crew was inefficient and inexperienced - my husband moved his own pull-up bar while the crew stood around and tried to figure out how to do it. They spent 30 minutes trying to get a couch in the playroom, couldn't figure it out; I hired a college kid to come help my husband move it a couple days later, knocked it out in 10 minutes. We made 3 more trips that week to get the rest of the stuff that they didn't move. After multiple rounds of phone tag, I finally spoke with the owner, and he agreed to split the difference with me and write me a check for $300. This was a month ago. Never received the check, and never was able to get a hold of him again.

Our daughter used Crossroads and it was a fabulous experience. Crossroads moved them from one home…read moreto another and they far exceeded all expectations. We love Crossroads!!

First, they ask you to review AS you're signing up, so this skews actual review quality…read more After five months, my rent increased 83%. It's outside, non-climate controlled. I talked to the manager to inquire about the drastic increase and she offered to meet in the middle but had to confirm and would "call me back." I can't count how many times I've called over the past 6 weeks to get an official answer. Keep getting promised a call back, but nothing. Finally contacted customer service who said a regional mgr would reach out. 3 weeks later and STILL NOTHING. Storage places are notorious for raising rents a few months after move in, but 80+ percent is absolutely obscene!!

Smart Stop Self Storage in College Station, Tx is tops. Ariana and Laura terrific in customer…read moresupport and courtesy. I have always been leery of storage units and was validated when my neighbor renter at the storage reported that I or someone was living in my unit. Alghough they had to check all was handled courteously and in a laughable manner. These 2 ladies have answered my questions as originally not my unit and offered extra security as well. Great place to store ! ! ! Thanks gals. Rosemary Teel

I have used the facility for many years. It has always been affordable but the ownership and…read moremanagement have changed several times. The current on site manager, Cynthia, is the best. Super friendly and helpful and well informed. It is also good to see her regularly patrol the property and keeping it impeccably clean. Five star service.

New owners are very experienced, professional, and friendly. Conveniently located just off Highway…read more6. It's fenced and gated and well lit, a great place to store your stuff.

Justin and Jose were so great. We had a mess of stuff to move into a POD on our property and then…read moreover to my mother in laws house next door and they were so understanding of our mess. They were very gentile with all our stuff and made sure it was all packed correctly in the POD. After the move was complete they drove to a third location to deliver my washer and dryer to my mother's home. Again, did a great job. We will most definitely use them in the future!

Great movers. Excellent communication. First move we've had with zero damage to our stuffread more

Working with the management was easy and they are great. They also have an online rental option…read morethat made renting with them really easy.

Stayed here for several months. Freindly people. Good place to stay. Parking a little odd in the…read moreway you share it with neighbors but workable.

Best rates in town & best staff I've met. I chose Karsten's because it was the most affordable…read more10x10 temp controlled unit in all of BCS and the fact that they have no problem with rats, bugs, etc., was the deciding factor. Even better, they have had no problem dealing with the Texas weather, and by that I mean the recent apocalyptic storms coming through the area. I would highly recommend.

Super awesome place! Service was amazing Brooke was very nice, friendly & knowledgeable! She set us…read moreup right away! The place is super clean, I have not witnessed any critters at all. It's really nice there, I recommend it!