1) There is no prorate and they do not tell you that up front, they just tell you that you need to…read moregive 10 days notice for move out. We just paid an entire month for 4 days. 2) Their online pay sucks. We were waiting for the prorate payment amount so waited too long to mail them a check, went online and made a payment. Evidently their system is screwed up and they never got the payment. We just had to pay a damn late fee on top of everything else. 3) Initially dangled a bunch of "free moving truck" and "x number of free weeks rent" to get us interested and we got NONE of that. We just went with them because we were already there thanks to their lying online marketing. If we could do it all over again we would NOT use this storage facility.

This storage facility is now The Storage Center located at 3820 Harvey Rd in College Station. For…read morethe past 2 years we have attempted to work with management to have the lighting fixed in the hallway where our unit was (yes WAS) located. It is now October and we have vacated this storage location. While the immediate manager appears to have attempted to resolve the lighting issues, I can only assume that the upper management of this company has complete and total disregard for the quality and appearance of their facility. Upon vacating, of the FIVE light fixtures in the hallway where our unit was located, 1.5 fixtures were operational. Other hallways at this location are in the same type of disrepair. In addition, the manager chose not to have us complete a vacating form although it still states on the exit gate that one must do so before vacating; nor was she willing or able to prorate for the month with 20 days left. We have attempted to have the lighting issues resolved not just for us but other renters as well. We surely cannot be the only renters that would have liked to be able to see inside their unit without a flashlight. Renters beware!

This company is great. They moved us from Texas to Ohio with no hiccups. Would recommend to all…read more Friendly, courteous and hard working. Very satisfied.

It is now October, and we have vacated the storage location at 3820 Harvey Road in College Station…read more While the immediate manager appears to have attempted to resolve the lighting issues, (see previous review 9/2/2024) I can only assume that the upper management of this company has complete and total disregard for the quality and appearance of their facility. Upon vacating, of the FIVE light fixtures in the hallway where our unit was located, 1.5 light fixtures were operational. Other hallways at this location are in the same type of disrepair. In addition, the manager chose to not have us complete a vacating form although it still states on the exit gate that one must do so before vacating; nor was she willing or able to prorate for the month with 20 days left. We have attempted for the last 2 years to see that this lighting issue was resolved, not just for us but for other renters as well. We surely cannot be the only renters that would have liked to be able to see inside their unit without a flashlight. Renters beware.

From the owner: The Storage Center on Harvey Road in College Station, TX, is your go-to destination for self…read morestorage. Whether you're a Texas A&M student, a family new to the area, or a business owner needing extra space, we have you covered. Our facility offers a variety of storage unit sizes and even vehicle storage options. We prioritize security with features like 24-hour video surveillance and individualized gate access. Our climate-controlled units protect your belongings from extreme temperatures. With sizes ranging from 5x5 to 20x15 and flexible month-to-month leases, we provide storage solutions for everyone. Rent your unit today for a convenient and reliable storage experience.

This is the #1 self-storage in Bryan/College Station. Awhile back, I needed to work in my unit late…read moreat night...around 10:00-12:00 midnight. Safety is a major factor when deciding a unit. I felt comfortable each time I was working late. Leo, the manager, is extremely accommodating and so easy to work with. He is the BEST. The units are clean and the inside units are air conditioned or heated when needed. Call Leo for a good unit & price.

I can't say enough GREAT things about Morningstar Storage and Leo!! We live out of state and our…read moredaughter attends A&M...Leo has gone above and beyond to make the moving process as easy and affordable as possible for us - TWICE! He is so friendly and makes you feel like you've known him forever! The property is clean and safe and the use of the truck is so convenient! They've thought of everything! Highly recommend!!!! Leo - if you see this, THANK YOU again for all of your help...we appreciate you very much!

Doesn't have a website. But this is probably the nicest guy you'll ever meet. Prompt service and…read moreeasy to reach. facility is new and has easy access.

From the owner: Steep Hollow Mini Storage is a highly reliable and innovative storage solution provider located in…read moreBryan, Texas. Since its inception, the facility has grown to become one of the leading storage companies, providing powerful and versatile solutions to clients from various backgrounds. The company prides itself on offering a selection of tailored and cost-effective storage solutions that cater to both residential and commercial entities seeking to store their valuables. Steep Hollow Mini Storage is situated in Coyote Run Road, ensuring optimal accessibility for its clients. One of the things that sets Steep Hollow Mini Storage apart from the competition is its commitment to delivering highly secure storage solutions. To this end, the company has invested in top-of-the-line security installations to ensure that your items are always safe and secure. This has been achieved without compromising on the affordability of the units. Clients can enjoy peace of mind knowing that their valuables are safe and protected from any unwanted intrusion. Steep Hollow Mini Storage offers versatile storage options that cater to clients from different backgrounds. Whether you are a student looking for a temporary storage solution, a small business owner looking to store your equipment, or a homeowner looking to declutter your living space, the company has a viable solution for you...

First, they ask you to review AS you're signing up, so this skews actual review quality…read more After five months, my rent increased 83%. It's outside, non-climate controlled. I talked to the manager to inquire about the drastic increase and she offered to meet in the middle but had to confirm and would "call me back." I can't count how many times I've called over the past 6 weeks to get an official answer. Keep getting promised a call back, but nothing. Finally contacted customer service who said a regional mgr would reach out. 3 weeks later and STILL NOTHING. Storage places are notorious for raising rents a few months after move in, but 80+ percent is absolutely obscene!!

Smart Stop Self Storage in College Station, Tx is tops. Ariana and Laura terrific in customer…read moresupport and courtesy. I have always been leery of storage units and was validated when my neighbor renter at the storage reported that I or someone was living in my unit. Alghough they had to check all was handled courteously and in a laughable manner. These 2 ladies have answered my questions as originally not my unit and offered extra security as well. Great place to store ! ! ! Thanks gals. Rosemary Teel

The lady who worked in this office was so helpful when U-Haul messed up really badly. She was so…read morenice and understanding and made the fiasco better with how nice she was.