As a disabled veteran with epilepsy who can barely function, I had to give up on Assistance Plus…read more.. apparently I am not disabled enough!!! This place just wants to bill Mainecare $$$$ and the state...THEY DONT GIVE A CRAP ABOUT ME

From the owner: Home health care Mental Health…read moreAdult Mental Health Case Management Children's Case Management Daily Living Skills Children's Behavioral Health Adult and Children Mental Health Outpatient Therapy Adult and Child Psychiatric Services Private Duty Home Care Services Home Care Nursing Personal Support Specialist

I have never had as poor an ER experience as I did at Inland Hospital. I was in genuine distress…read moreand they were dismissive, inattentive and acted as if I was being a nuisance whenever I asked for assistance. While I'm sorry to hear that Inland is closing, no one will miss the substandard care offered at their ER.

At or around 9:00 p.m. on Tuesday October 1st, 2024 I came into the ER at the location in…read moreWaterville, ME with my 8-year-old daughter. She described to the triage nurse her pain to be greater than a 10 out of 10. We were seen quickly and triaged quickly, then left in the exam room, unattended without a single check-in, for no less than 45 minutes in total. At this point we still had not seen a doctor at all, only a triage nurse. After 20 minutes since the nurse left us alone behind closed doors, I opened the door that went to the nurses station and asked the group of nurses standing around if we could be checked on. We were told that we would seen soon and to be patient by a woman beind the desk. Another 20 minutes later, with still no check in, I opened the door again and asked for help; all the while my daughter was screaming and wailing behind me (she had been hysterical in pain for the entirety of the 45+ minute wait for help). A tall and brawny lady spoke up and told me that I was being too persistent by asking this and that I had to wait it out; I later found out she was the ER night supervisor, named Jen Annette. Remember, this is the second time in 40 minutes (once every 20) that I left the room in pursuit of assistance. This interaction continued back and forth for another couple quick rounds until I asked her if the camera is above me worked, and advised that I would be requesting the footage pulled and a review of this patient treatment be completed. 5 minutes or less after this altercation, which occurred in front of a large group of medical staff at the nurses station, we were finally seen post-triage, and my daughter offer treatment for her ear problem. They gave her a dose of pain meds, and antibiotics, and called a script in to CVS for more antibiotics. Without waiting for discharge paperwork, but after being medicated and officially treated for the issue, I readied my daughter to exit and I left the building for my truck to head home. My daughter fell asleep on the 15 minute ride home and I tucked her into bed for the night immediately as soon as we got home. About 20 minutes later, I received a loud knock on the door. I answered it to find a police officer asking for me. He told me that he received a phone call from Jen at Inland Hospital in Waterville requesting a wellness check for my kid because we refused medication while at the hospital. I assured the officer that his information was false and in fact we did accept medication and a prescription to follow up. Confusedly, the police officer aologized for being a nuisance so late in the evening (10:30) and exited my home. Not only am I concerned for the harassing nature of the behavior from Jen on October 1st, but I am highly concerned that my personal information is accessible by monsters like Jen and that they have the ability to execute erroneous and dangerous revenge type of actions to further their own personal agendas. It's concerning how easily Jen was able to find my phone number and address and use it to place a call to the police, lie to the police about what happened at the hospital, all in an effort to send police out to my house. This type of behavior is not normal, and not stable from a mental standpoint. If Inland hospital is going to continue to offer services to the general public, then we should be able to expect that the hiring practices and employee retainment efforts are in line with general responsibilities for the safety of our small town population. I should not be concerned about my information leaking to someone like Jen who is untrustworthy and vengeful. I did speak with a lady named Shari from the patient experience department of Inland hospital, located in Brewer, earlier today. She took my complaint and advised of the follow-up steps I should expect. As I stated to her, I will be pursuing follow up, accountability, and responsibility for Jen Annette's behavior as described in this complaint, from every possible professional and legal angle. This includes your patient experience department as I am emailing now and I talked to earlier today, as well as any legal and justifiable actions that my lawyer advises, the nursing board, and my civic duty to ensure the public is aware of my experience and can make a more sound judgmental decision on where to seek medical are in addition to any others I maybe made privy to or advise to pursue along the way. In other words, I plan to push this issue every possible way and in every possible direction and as long as I possibly can until I feel justice has been served to Jen Annette, the night staff of the ER at Inland hospital, and Inland hospital as a medical institution.

I have been in the health care industry my entire adult life, on both coasts. Knox's Dementia Unit…read morehas the kindest staff of anywhere I have ever been. My dad is currently here, receiving the best care possible for him. Christie

Therapy staff is top notch! The rehab team is committed to making sure each individual is treated…read moreas such and they are extremely professional and accommodating. Nursing staff is prompt with questions/answers. If you have to go to short stay rehab I suggest choosing Ross!

From the owner: Ross Manor in Bangor specializes in sub-acute care, physical rehab, long term care, and residential…read morecare. We have an experienced professional physical rehabilitation team which includes rehabilitation nurses, occupational therapists, physical therapists, speech therapists, activity therapists, a licensed dietitian, and licensed social workers. The staff at Ross Manor are available and willing to evaluate and admit patients seven days a week. Other services include a wound management program, IV therapy, medical nutrition therapy by a licensed dietitian, ventilator care management, and dialysis.

The quality of was poor. I went there after my kidney was removed because I am physically disabled…read moreas well and they did not even know why I was I mean. I asked for help after peeing myself and they just threw some clothes at me and said do it myself. I've only been there one day. The food was . I was there over Thanksgiving and it was awful. They used very salty lunch meat type turkey, everything was cold, it was hard there on a holiday, but when I started throwing up, no one was around to help me. The rooms are Small for two people. They'd be small for even one person. The doctor that was assigned to me or other PA, refused to give me the psychiatric meds. I've been taking for a while that my psychiatrist outside the rehab center has finally gotten right. I tried to explain. But this doctor listen to. I ended up mental breakdown and horrible nightmares. I left early because without those I was suffering even worse than if I had only had the kidney removed. It was a cancer and there were only a few people who were kind. Terrible place. I hope I never have to go there again.

This place discharged my mother after 2 weeks she was speaking incoherently she was delusional…read morewithin 2 hrs was rushed back to the hospital with a possibly life threatening infection. The staff is incompetant. They call saying shes being discharged and when you show up 7hrs later they have no idea what your talking about. The place is a toilet stay away far away.

got me in and out quick at the er if you just speak plain english to the staff they can bypass BS…read moreand get what you need to get others moving...

I would never recommend anyone go to this hospital. They provide sub par care to in-hospital…read morepatients. They forgot to provide my father breakfast one day, I spent over an hour trying to get someone to get him fresh water, he requested a blanket at night when he was cold and it was never provided, amongst other issues that seem to me to be basic care. I worry about the patients that do not have a family to advocate for them. I called patient services, and they apologized, and said they will change their policies- what they need is more nurses and CNAs. But they recently cut staff. Maybe if administration would get laid off they could afford to hire the extra staff