Updated on 01/29/2024 After a billing department employee…read morecontacted me and made an attempt to fix the misdiagnosis-related issue, I decided to update my review. I value the apology and assistance they provided to enhance our experience. I am very disappointed with Darien Immediate Care. I took my son there due to a shoulder injury and he was taken in for an X-Ray. PA Erin Berman read his x-ray and misdiagnosed him having a broken collarbone and dislocated shoulder and informed us to go to the ER ASAP. When the ER doctor read these same x-rays, I was informed that only my son's collarbone was broken, but his shoulder was not dislocated. However, the ER doctor nevertheless was required to take additional x-rays at this point to confirm the diagnosis that the shoulder was not, in fact, dislocated. Therefore, my son did not need to be rushed to the ER and could've received urgent care for his collarbone with a follow up with an orthopedic doctor. As a result, in addition to what this facility billed us, we incurred additional fees and costs for the ER visit and additional x-rays, and spent additional time agonizing over the injury. Therefore, I requested to speak with the office manager regarding my billing, who promised to call me but never did. When I spoke to the billing department, they refused to transfer me to the office manager or share contact information and refused to adjust my bill in any way. While I have no issue paying for medical services, I do have an issue incurring unnecessary additional fees and costs due to the misdiagnosis. If my son was diagnosed properly in this facility, we wouldn't have had to go the ER and he would walked away with a sling, which is the recommended treatment for a broken collarbone. This is also my second negative experience with this facility. During a prior visit, we saw PA Anum Haq who diagnosed my son with an ear infection; however, PA Anum Haq then failed to timely send the required prescription to the pharmacy, which delayed my son's healing and caused him more pain. I will never go to this facility again, and will share my experience where possible so that other families do not have to incur unnecessary additional expenses when money is already tightly budgeted for most.

On 4-24-2024, I went to see them because of a persistent cough and nasal drainage that kept me…read moreawake. Kodi at the front desk got me in right away. I saw Dr. Thakadiyil who is an outstanding provider and after thoroughly examining me, she ordered COVID, flu and RSV tests which have come back negative. Having been here before, she knew my medical history and prescribed inhalers for me and ordered a nebulizer treatment. I left feeling much relieved that I had been examined and had a plan to help. Melissa, the medical assistant, was thorough with her vital checks and made sure I had my printed out summary of care when I left. Great place to go when not feeling well. Our family has been going there for quite a while and we feel they are a very caring and professional facility. It is our "go to place" for care. Lorna Schutz

Our baby son was actually the first patient when the practice opened more than 21 years ago, and…read morewe've relied on Dr. Brooks ever since. Over the years, Dr. Brooks and the entire practice have cared for all four of our children, as well as my wife and me. Having this practice in our hometown has been an incredible asset for our family and for the entire community. The care feels personal and attentive--almost like a concierge practice--yet it still has the warmth and accessibility of a true small-town family doctor. On more than one occasion, our family has received care that we truly believe was life-saving, and we are incredibly grateful. We've also heard many similar stories from others in the community whose families have been helped in the same way. Dr. Brooks and the entire team clearly see their work as more than just a profession. They treat patients with genuine compassion, dedication, and a sense of purpose. Our family feels very fortunate to have them in our lives and in our community.

I saw Dr. Brooks for almost the entirety of my life up until I was in my early 20s. In 2016, I went…read moreto him with a sinus infection. I am allergic to several medications, and have numerous adverse reactions. Yet, he decided to prescribe me a new drug, Levaquin. Even though, he knew that the only medication I did not have a reaction to was a Zpack. Levaquin is now known for horrific adverse reactions, and is involved in several class actions. I had a horrific, terrifying reaction to Levaquin. I was transported to the ER. I stopped seeing Brooks regularly and began seeing other doctors. Years later (2021) I went to obtain my records to show a new primary my adverse reaction to this medication. To my surprise, there was no documentation of the adverse reaction, or that I was prescribed this medication at all. I went to see Brooks after the ER visit, that was not in there either. I specifically requested these documents for this adverse reaction. There was another incident in 2018, too. In my desperation for help, I reached out to Brooks (after not seeing him for a very long time). I was getting ready to take the bar (I am a lawyer) and I started having horrific panic attacks. I couldn't step outside my apartment without having a panic attack. I went to Brooks in tears asking if he could help me, and I even asked for a prescription for Xanax to help with the panic attacks. Instead he said he would prescribe me Prozac. He prescribed me either 60mg or 90mg of Prozac (I can't remember which one). When I went to the pharmacy to fill the prescription, the pharmacist asked me how long I was on the medication. I told her this was my first time filling - she told me that my doctor shouldn't have prescribed me this, that he should have started me off at 5mg. She said she'd still fill it. I was desperate and I stupidly trusted the prescription. At that point in time, it was a miracle I was even able to get to a pharmacy without a panic attack. I took the medicine and went off of it within three weeks. It was excruciating. While I think everyone's medical treatment is private, I hope this helps someone and I'm sorry I didn't post sooner. After spending time with my family during the holidays and realizing several were still seeing this doctor/going here, but never heard what I went through, I thought it best to share so people could make informed decisions.

I came here after I injured myself down at our Florida home. It was my hip that was acting up and I…read morewas trying to avoid surgery. My doctor, Dr. Tauchen, recommended their therapy at the same location. I went here and I remembered the therapist, as she remembered me. My treatment started with dry needling and this procedure really helped with my pain. This was just the start as an hour more of therapy got me more mobile. I have seen progress in the few visits and continued workouts at home. My therapist, Michelle, is one of the best therapists I have ever used. She has given me hope to make my fall fishing tournament in Destin, Florida. I always make jerky for these trips and can drop off some of the jerky for my therapist and doctor.

Apparently the facility started a new database today and changed their name. They are now called…read moreIllinois Bone & Joint Institute so information had to be re-entered. Not a big deal and not even time consuming. The disappointing issue was after 3 years of returned visits to Dr. Miller, the only advise he had for me was "let's put a different bandage on it (literally and figuratively) and watch it" and purchase a wider shoe." Seriously? My toe is sending shooting pain across my foot and up my ankle. Apparently speaking louder to me will make me believe the pain in the toe is not the issue. Very unproductive visit, so after 3 years of co-pays I am seeking a 2nd opinion elsewhere.

We just got new insurance through Illinois marketplace so I was more than a little concerned about…read morethe limited urgent care options that we have access to. Grateful to say the AFC urgent care in Willowbrook, located in a standalone building in the parking lot of Pete's Market, is clean, organized, professional, easy sign in process through an online QR code, and all together very organized, quick and easy.

The staff was friendly, professional and made me feel very comfortable. Highly recommend!read more

This will be my newer lab for my blood work, that needs to be done every 3 months. I got here a bit…read moreearly, and the waiting area was nice and roomy. It took about 3 minutes to get set up and the draw was awesome. How can I say a blood draw is awesome, I did not feel the needle going into my vein and no poking around. The nurse that helped get my samples did a great job. I am looking forward to getting here for future testing.

I wouldn't recommend Dr. Arlinda Elezi or this office to a stranger let alone anyone I know…read more My mom scheduled an appointment for today to get a doctor to sign off for a hanicap placard. She recently was hospitalized and is working on gaining her strength back in a rehab facility. Dr. Arlinda Elezi decided that she was only going to look at me and speak like my mom cannot speak for herself. She also felt the need to go over everything that my mom has to do over the next few months as far as follow up appointments go like we are both not aware of what she needs to do. When we expressed our frustration with the facility and how they are not providing the care that they advertised when we toured it and stated that they are understaffed and that the doctor on site comes in once a week and will talk to my mom for maybe two minutes. Her response was "I'm reading a report from the fourth, what's the doctors name" looking right at me implying that we are not around enough to know what kind of care my mom is receiving. Which is insulting since between myself and my two other siblings at least two of us have spent hours a day spending time with my mom. And the fact that Dr. Arlinda Elezi wanted to embarrass me by proving that I don't remember a doctors name is incredibly unprofessional.

I must admit, after reading some of the older reviews I was rather hesitant to have my procedure…read moredone here. Being in the medical profession, I tend to be extremely particular about who I allow to touch my body. Rereading the reviews, some dealt with billing, bathroom usage, and other nonrelevant, and specific to ONE person issues. So, here is a lay of the land. First, as you enter the door, at eye level says AUTOMATIC DOOR. i can't tell you how many people I watched struggle to open the door instead of just pushing the button. Upon entering, to the left is the check-in window. There should be a clip board there, but if it is not, it will be placed there quickly. You will be called back twice: first to complete paperwork and then second to go for prep for your procedure. Personally, I do like that everyone introduced themselves and made me feel as comfortable as possible. All my clothing and belongings were placed in a patient bag and then in a locker, which was retrieved by the recovery room nurse. I was NEVER asked for savings or checking account numbers. Your ride home person is given a number so they can watch your progress on a large TV screen in the waiting area. No rules or directives were given regarding their behavior while they waited. I did have to ride in a wheelchair when I was discharged. Now, did I find the curtains adequate for privacy ~ not really, but that was my only issue.

I had rotator cuff surgery at this facility. From start to finish top notch! The nurses,…read moreanesthesiologist and of course Dr Ho...I can't say enough about. If you are apprehensive or have any doubt...let me put you at ease. Questions? You left a message and they called you right back! Good job!!!