thank you sandy stricker auto parts my fender got to california perfect,…read moresandy even saved on shipping, honesty and integrety !!!!! would buy again, thanks john san diego california

I bring my cars here for everything. They are the most trustworthy mechanics I know. Their high…read morequality work is somehow very cheap.

Poor customer service, unfriendly employees. I went in and simply asked if they made keys and three…read morepeople were just sitting around. No hello. No how are you. When I asked the question about the keys, they just looked at me and said no.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

The guy with the long red beard was very rude to me. When I asked about the lifespan of a battery…read more He said welcome to the New Age. There's the door so I would not do my business there anymore.

I went to Amelia Ohio Advanced Auto Parts there was a guy there named Henry he was very rude and…read morevery verbal I stopped by there just to get my car checked with the computer so he's checking it with the computer outside I said I'm not really sure what's wrong with the car he starts to get rude with me saying well you must know more than I do I said I don't know about all that so he gets the codes and he goes in the store he starts to write down the first code he tells me well there's a lot of codes here I don't have the time to look them up you have to look them up yourself look them up on Google he said it in a very smart angry way I think you should be replaced or fired the way he treats his customers like I said his name is Henry is very inappropriate the way he did things the way he talked to people he was rude to everyone I hope they do something about this soon they really don't need a rude angry people working for them they deal with the public all day there's no calls for it and the time that I stop by there was around 4:45 p.m.

I have recently had a terrible experience with this company and I am being completely ignored by…read morethe district staff. The district manager from the Cincinnati area is completely dodging my calls. I have left messages for her at 2 different locations every day for the last 6 business days. Additionally, when I asked for an email address, I was declined. I gave the store manager, Tim, an opportunity to make it right and he informed me it was out of his hands which is why I was referred to the district manager. It's worth noting Tim has been GREAT to deal with all along, he has been very responsive to me even if he didn't have an answer. I give Tim 5 stars! We purchased a transmission that was built incorrectly and has failed. While the transmission itself is covered under a warranty the labor is not. We should not be liable for any labor as this part was manufactured incorrectly. The failure was not due to any lack of maintenance or misuse on our part. The delivery of the new transmission has been delayed twice now with zero communication from the anyone, I had to reach out to National Power Train myself to get answers. Meanwhile, the driver has not had a car for over 30 days now. He has lost wages due to not having transportation as well as losing money due to having to take ubers everywhere. He is 20 years old so he can't rent a car! All I am trying to do is speak with the next supervisor up to discuss compensation for the remaining labor which we feel is fair after this entire experience and not having a car for 30 days. Lost wages alone are more than the labor...which how can you pay for something if you can't work? I have been in retail myself at the management level since 2002 and this is hands down the worst I have ever been treated by a company, they have zero concern for us a customer. It is completely unacceptable to expect someone to go more than 30 days without a car. Someone besides Tim needs to call me back

O'Reilly's from now on…read more I ordered an alternator online. When I found out it was my battery and not the alternator, I returned the part to the Amelia Ohio AutoZone. I was told I would get a refund within 3-5 business days. Here we are 13 physical days and 9 business days, no refund, over drafted $33, and still no money back. I called customer service multiple times. I was told this would be escalated to a manager and receive a call back within 24 hours. 72 hours later and I only have gotten a response from email asking for my return number. I gave them the return number and they say it's my bank holding my money. I called the bank for a 3rd time, my bank never holds credits and issues them immediately. So customer service is trying to cover their tracks for the mistakes they've made. Since customer service sucks, I decided to call the store and the manager. He says it looks like it was put in as a part swap. I never traded out a part I brought it back for a refund. When he gave me a receipt it said $162.02 and he said this is being refunded. The manager is trying to fix it and is doing a great job. Due to their call center this whole thing has been a horrible experience all around. I'm going to file a complaint with the BBB to step in and help me get my money back.