From the receptionist to the assistants to Dr Chimelli I was met with utmost care. I do not like…read moredealing with dentists or oral surgeons, but this experience has completely transformed me. Even now, as I wait for my ride, the receptionist has checked that I'm ok. Highest recommendation!

4/21/2026. I wish this would let me give it zero stars as this place does not deserve any…read more I do not recommend Amherst oral surgery to anyone. Surgeon is extremely rude and does not answer any questions you may have prior to the surgery. I have a heart condition so it was important for me to go in and ask questions as i needed clearance from the cardiologist to even get my wisdom teeth out. However the surgeon ignored them and pushed me out of the constellation. When getting my wisdom teeth removed i had anxiety- as any one does getting them out. He threaten to not do them for me and began packing his things out of the room to leave. LESS THAN 3 minutes of even taking me back there. I am only 23 and expressed multiple times i have anxiety which none of them seemed to believe. Every person there looked at me like i was crazy. I am so beyond relieved i will never have to go back to this place and I highly suggest looking elsewhere before booking with them!! It was not worth it at all.

Best dentist and office staff....ever!! They went out of their way to make me comfortable going to…read morea dentist!!

I wish I could leave - 0 stars. I will never to this dentist again. Dr. Tucker not only treated me…read moreas if I had no money and was a waste of his time, but most of all he spoke to me very unprofessionally. His staff was incredibly rude and unprofessional the way they treat patients. Randy and Brianna were talking badly about the doctors past dental work in the next room where I could hear clearly. That's when I left. You can tell they are all about the money and if you don't look like you have it or are from Williamsville, they waste your time and courage because I hate going to the dentist in the first place. I should have knew better after reading his reviews. Bruce was at the front desk on his cell phone being obnoxious with his loud tone we heard his whole conversation about politics and degrading Trump. I felt like I was in the twilight zone! I went next door after to Dr. Nigayle and the moment I walked in it was like a breath of fresh air. Go next door! Hope this helps.

After switching insurances, I was forced to find a new dentist and was very dismayed by the lack of…read moredentists that take my new insurance as well as the availability in their schedules. I called TrueSmiles Dental and informed them that I've been having a horrible TMJ flare up for a month and was in search of a new dentist. I was able to get a new patient appointment within 2 weeks. I was incredibly nervous and anxious as I feared I cracked some teeth from my flare up. I had several x-rays taken it and a thorough cleaning done. Dr. Masoud was so kind and thoughtful. She examined my jaw and checked my teeth for signs of grinding. I've complained of TMJ pain to my past dentist and they never addressed the issue. However, Dr. Masoud prescribed me some medicine and suggested a mouth guard and injections. I really cannot thank her enough for looking at both my teeth and jaw. Inshallah, this will be the end to my jaw pain. I highly recommend seeing Dr. Masoud, especially if you suffer jaw pain.

Dr. Masud was hands down the best dentist I've ever been to. She was extremely kind and welcoming…read moreand took great care of my teeth. My hygienist was extremely thorough and my teeth felt great after my appointment. I would recommend anyone who needs high quality dental care to come to Dr. Masud!

Horrible experience getting a tooth filled. No communication to tell me the doctor had an emergency…read moreaccording to him. Waited 40minutes. Doctor numbed half my face for one tooth. During the procedure the drill died and he says, "it must be your day." After i go out, the receptionist tells me I have a 100$ + something copay. Was not told prior to this visit and should have. Receptionist then says that she doesn't appreciate how I talked to her brother the dentist. Very unprofessional. Not a good start to a business.

KOSH OFFICE= STAY AWAY. My appointments are always randomly getting cancelled on me. NOTHING is…read moreever covered by insurance. I honestly have nothing good to say about this office. Also requests people to give a 5 star review for some type of reward... absolutely ridiculous.

Update: The extremely nice office manager Debbie called me and apologized profusely, is going to…read moretalk to Tina (that's the rude girls name) and tell Dr Bob about it. She asked what they could do to get me back and I agreed to try one more time.. she added notes to my appointment that I should be given a Tim Hortons gift card.. so we shall see...I believe in second chances and that one bad apple doesn't always reflect a bad bunch Original review: I am incensed after getting hung up on by staff at the Main St office. My last visit was at "a" main st office, I called that number to reschedule an appointment set six months ago. The woman who answered was very rude, told me I was calling the wrong office and when I probed she hastily explained that there were two offices on Main St Buffalo and I was looking for the Amherst location since "my" location had moved there. When I had to interrupt her before she hung up I asked could I be seen there, she frustratingly asked what was my insurance. I then said never mind I will go elsewhere since I didn't appreciate the way she was speaking to me. She immediately hung up on me. Unfortunately I did not get her name and I am well aware this is a big operation and don't even know who "Dr Bob" is but I am so tired of rude customer service.

In 2014 I left a very positive review of Dr. Bob's which I must revise. It's been a number of years…read moresince I left this practice, but I saw the positive review I left in 2014 and I don't want to mislead people. Dr. Herzog retired (his first name is Robert, but he was never actually "Dr. Bob"). Dr. Mai left, and I kept getting different dental hygienists, each of whom had just graduated from school. (Yes, I know, we all have to start somewhere, but I have very sensitive teeth, and I prefer to see experienced professionals I know.) The place suddenly had the feel of a factory to me - the decor was like hotels I've been to and the receptionist acted as if I were a bother when I was trying to make an appointment. I don't recommend it. Incidentally, the photos posted are of Dr. Herzog and his staff, they do not reflect the current staff or office. I see that "Dr. Bob's" now has several locations; my review is of the 2727 Main office.

Dr Victoria did an outstanding job in the placing and performance of my 2 dental implants. I…read morecouldn't of got through this without her and the staff. Thank you so much!

Continued issues with the operation of this practice. Multiple location changes, a crown that had…read moreto be replaced due to not fitting correctly the first time, multiple appointments not taken on time, and today's was the final one. I schedule appointments at the earliest possible available time so that I can get to work. I had an 8am appt today, and was in the waiting room at 7:55. I walked out of the waiting room at 8:20. There were no other patients, and staff was present. If you cannot respect my time, you will not continue to get my business. I know that this is not an unfortunate series of events for just me, as my wife has had similar experiences with multiple appointments in a row being cancelled or rescheduled due to poor staffing levels/scheduling on their behalf. While we have had zero issue with Dr Blakely, the operational management of this practice is severely lacking.

I do not recommend my son got his teeth filled without any choice of the type of filling being a…read moredentist office. They know there are multiple choices and they did not ask me if I preferred an upgrade ,I did not have a choice. This is unprofessional and deceiving. It's deceiving to pretend that the insurance covers it when it's an upgrade, and they know this being a professional Dentist office without professional care very deceiving do not recommend. I have proof and documentation of the unprofessional service I received !! No stars

This place is AWFUL! I was asked to leave by the receptionist named Jerry (maybe Geri? Idk.) while…read moremy 11 year old son was having his teeth cleaned because my BABY was crying too loudly in the children's waiting room. He was late for his nap and simply cranky as babies get when this happens. What kind of place (that serves children) kicks out a crying BABY. We won't be back.

Best root canal...EVER!!…read more And, I'll say this...I definitely want to be Dr. Sandra Shostad when I grow up [all the way]! I had an excellent experience at this endodontist. I wasn't in any pain, but I needed a root canal and this office is in-network for both my GEHA and Cigna dental insurance plans. The office is located on Main St. in Williamsville. You turn onto S. Long St. and you'll see that it's on the tail-end of the building. The signage isn't super obvious, so keep an eye out. And they do have parking spaces for you. Check-in was quick and simple. The front office (Lisa) had already called my general dentist to get the tooth and insurance information. So, I filled out a couple standard forms and was almost immediately called in to be seen. The root canal went perfectly, as far as I can tell. It was near painless during the procedure and I have yet to experience much discomfort afterwards. What more can you ask for? It did seem like my tooth presented a couple surprises and took awhile (as is typical), but Dr. Shostad kept me at ease the whole time. Her and her assistant (Jacky) have a great chemistry. I felt like I was getting a personal comedy show and it was hilarious...Dr. Shostad the comic and Jacky the straight man. Hey, hopefully you don't need an endodontist anytime soon...but, this is definitely the place to go if you do. :-)

Wonderful experience, gentle and professional treatment, all the staff was very concerned about my…read moretooth pain. Thank you so much for doing such a good job.