I was so impressed with the care they gave my cat. The tech and the vet were attentive and made me…read morefeel my pet was getting the best care. The office is clean and inviting. I was also relieved to see they do not over charge for their services. I would highly recommend them.

first got there and was surprised at rudeness and lack of any effort. certainly not friendly…read more Then the room we were taken in had a half empty surenege on counter and not cleaned. Twenty minutes later person came in to weigh our dog and never said hello to us or the dog... just put her on scale. gave her weight and left. not another word. Rude as hell so my wife is having a what is going on moment. Didn't say vet is running behind or anything... vet never came in. We had been here about 2 years before and got a call middle of her teeth cleaning and a few removal and they called while she was on the table sedated and said she had a tumor. didn't notice until they turned her over. I asked about them checking her before surgery as she was acting sore and moved positions a lot. not her normal self. They didn't check her but took her to surgery. called us 1/2 way through and said she had a huge tumor we could bring her home to die or euthanize. charged for teeth cleaning and euthanasia. So why did we go back? . honestly I'm not sure but because my mych older dog with very few teeth needs the heart worm shot and they are 1 of few vwts who offer it which is easier on her and should a vacation.... right? well needless to say they weren't touching this dog today....got up and left. when have you ever gone to vet front desk rude... then no one says hello when they enter the room but even worse... doesn't even say anything to the dog. just scoops her like a bag of trash and weighed her. We had been sitting in the room for 20 minutes prior to this. I went out to waiting room and started to say we were leaving but the vet and assistant were all standing in hall so we told them why we were leaving..fortunately we have choices and we don't have to go back. I was so upset with experience and probably the emotions of loosing 1 dog there ....but i wasn't going to pay someone to be treated like a piece of shit. ive had so many animals and wonderful vets. never been treated like this ever.

We've trusted Dr. Pavia with our dog since the day we brought her home, and we truly couldn't…read moreimagine a better vet. From routine visits to her spay surgery, he's always been incredibly knowledgeable, patient, and kind. He takes the time to explain everything in ways we actually understand, answers questions without ever making us feel rushed, and clearly cares so much about the animals he treats. Our dog is usually anxious at the vet, but the moment she sees Dr. Pavia, she relaxes and is clearly comfortable and well cared for. We have complete confidence in his recommendations. If you're looking for a vet who is both highly skilled and genuinely compassionate, this is the one. 10/10. If I could give more than 5 stars I would. Would recommend to anyone with a fur baby!!

We to support friends who had to put their sweet dog down. Everyone there was so great. We were let…read moreinto a private room. The nurse explained the procedure. The Dr was so calm and kind and loving. It was a sad day but the people here helped make it less tragic. Thank you.

Been coming to Gentle doctor for over 20 years that = 10 cats (overtime). We generally see Dr…read moreJulie and she is amazing. The entire front staff, receptionist and Vet techs are superb. They recently updated the entire vet center and it is very warm and welcoming. because of age we have had to put 6 cats down. The caring, compassion and kindness shown during these difficult times is remarkable. We truly feel every option was tried before we made our difficult decision. Our cats and our feelings were treated with respect and we were listened to. They now see our 4 new babies, (1 special needs). Love & Trust them!

Such an incredible vet practice! I've been coming here for over a decade. My dogs are everything,…read moreso top notch card for them is a priority and Gentle Doctor delivers. The staff is warm, caring, friendly and go the extra mile. The waiting area is large and they have a separate area for dogs and cats. They have a TV with a kids show on to keep them entertained. The place is ultra clean with no funky smells. They send reminders when my dogs are due for services, which is so helpful! When my dogs have had surgery on any serious problem, they call to follow up. When end of life care was needed it was delivered with the utmost compassion and respect. That is so important. Highly recommended!

I had my dog spayed here. They left gauze in her. She got an infection. I took her back and the…read moredoctor said oh we don't use gauze. Then followed that saying oh well we do use gauze to clean the area an I apologize if it was left. He did a cold Lazer on her, left the whom open and he gave her back as she was dripping blood. He butchered my dog and know gave her an antibiotic. DO NOT TAKE UR ANIMAL HERE.

My dog has been coming here ever since he was a puppy and this veterinarian office has always…read moreprovided outstanding service from the veterinarians themselves all the way to the vet techs, front office staff, and groomers. All of the veterinarian doctors have been super kind and have always displayed genuine care for my dog's health and well being. They always provide great recommendations and consistently send out treatment update reminders. Their boarding program is great and I use their pet grooming services on a regular basis for my dog. My dog loves their groomer's and he loves the staff here at VCA! I actually have other family members who have made VCA All Creatures the primary care provider for their dogs. VCA All Creatures has always provided top care service and I always recommended them to friends who are seeking care for their pets.

The staff here is always great with my dogs and cats, the treatments and prices are reasonable and…read moreit is a comfortable experience for all people and pets involved.

Our pets have been patients of North Main for 20 years. The best doctors, the most empathetic…read morestaff...and they are very reasonable with pricing during difficult times. They have been especially wonderful with our beloved 19 year old kitty...who is scared of everything. Do not hesitate to bring your animals to North Main.

My cat was suffering with kidney failure and his life was coming to an end. My normal vet was…read moreclosed and luckily Bryan road was able to fit me in to their schedule. With that being said, they treated me with the up most respect. They were so thoughtful and spoke to me with the kindest voice. I can't recommend them enough. When I decide to get another cat I will be switching to this vet.

This Vets office is conveniently located near Mexico and…read moreBryan Road. They are so very patient with the animals that come through - my dog Mae has come for the past 5 months and we have really appreciated our experience. The veterinarian office can always be a stressful experience but the office staff do the most to make each animal as comfortable as possible with plenty of treats (Cheese Wiz, Bones). They talk very sweet and feed them treats while they covertly inspect and treat!

My fur baby was panting in pain and couldn't walk and we were unable to figure out why. Naturally,…read moreit was a Saturday night and his regular vet was closed. Took him into Animal Emergency Clinic in O'Fallon and they were quick to help me get my 70lb boy on a stretcher and off to be examined by the vet. They were busy and had several very acute cases. They professionally juggled sick and injured pets while comforting emotional parents. I was there several hours, but that is to be expected. The wait was actually very comfortable, there were vending machines for drinks and food as well as clean restroom facilities. The vet kept me regularly updated. My boy needed blood work and imaging, all available there. He was sent home with the medication he needed and a solid plan of care until he could be seen by his regular vet. The services were reasonably priced considering it's emergency care. I feel like they were fiscally cautious when choosing the diagnostics for my pet. If you feel you could wait until business hours you'll obviously spend less at your regular vet, but unfortunately accidents and unexpected illnesses happen and I'm grateful we have great emergency care close to home. The vet we saw was outstanding in his recommendations and I have confidence in the care received. Turns out my old man has a bad back, thankfully he's doing well. We will definitely use this Emergency Clinic again if needed.

We called on Sunday, May 17, 2026 because one of our dogs was having uncontrolled diarrhea for…read moremultiple days They offered zero support zero help we were willing to pay for an emergency visit and the gal who answered the phone was rude disrespectful and downplayed our dog issue. She basically said not to come in . So went went to another clinic who were extremely helpful. Beware !!

PetpalsVet had alwsys been good service for both my dog and cat! clean, friendly, reliable…read more only new thing is that I don't know who is going to see my animal in the next visit. since Jerry retired I see a different vet every time I go there now. Susan. ps. it'd be nice for the staff to tell you who is going to see yiu on a specific's day, if possible. susan

Great support and help when needed. Very very animal oriented. Would recommend to all pet lovers…read more Love this place!