I wish I could give zero stars. After more than 7 years of service I wanted to cancel. It has taken 4 phone calls, so far, to do so. I have spoken to the same person in the office 2 of the 4 times, they act like they have never spoken to me. On the 4th call they informed me that I had to give a 30 day notice, no one had told me that on the previous 3 calls. I would have left on good terms at the start, however after numerous calls to continue service from this company I was feeling harassed. Pretty sure this isn't the way that you try to "keep customers". After the staff informed me that I would have to cancel in writing so the owner could review my cancellation, I asked for the owners email to directly inform him of the interaction I had been given from his staff. Only after that request was I told that they would FINALLY cancel my service per my request, stating that they could "hear the frustration in my voice". Not sure how all the sudden my verbal request was being accepted? I had brought at least 5 new long term customers to O'Connor during my time as a customer. I wish I had been shown more respect as a loyal customer at the exit. read more
