Big shout out to Dwayne for the incredible customer service!…read more The hotel is great! It was clean, tidy, and great parking. They have a free breakfast included. From what I could see, they had juices, milk, yogurt, cereals, waffle makers, and the chafing dishes that likely hold sausage and scrambled eggs. There was plenty of room to dine with your whole family. I appreciate the accommodation since I changed my travel plans to fly out of DAL prior to the storm. I will schedule my stay at Fairfield Inn next time I fly out of Love Field. It's perfection! God Bless Texas! Y'all be safe!

Great hotel stay. Clean room, comfortable bed, and great complimentary breakfast with lots of…read moreoptions including texas shaped waffles, multiple egg options, and multiple types of protein options included. I love that its no pets and good for guests with allergies too!

The previous office/building manager was much nicer and friendlier. She keeps the lobby quiet and…read moreprofessional. She also offers complimentary teas and coffee K-cups, the gentleman that is there now does not and tells you "it's for members only". No sign or anything that says it is for members only. You see is chatting and laughing all the time and the lobby is loud with others talking and doing video calls but he doesn't ask them to quiet it down or talk in an inside voice. The areas are kept pretty clean so the cleaning crew does do a good job in maintaining the office build and restrooms. They now also have work areas where you can work there if needed while waiting in the lobby, which is a nice change.

Beautiful, accessible office and functional space with different rent options. Spacious with nice…read moreamenities. Great location on Eldorado near Market Street with plenty of parking.

Lately Hilton hotels have dropped in quality. Hilton garden inn is now garbage. Because of that…read moreI've been frequenting the alofts or other Marriott properties. I decided to stay here due to proximity to food, and where I was working the next day. 8 minute drive was nice to the surgery center. So this hotel shares a lobby with another Hilton property. Was greeted promptly and was checked in even faster. They were sold out so I couldn't have a top floor room. But that's okay, I was on two. Where one of the most packed hotel gyms I've ever been to is. This thing is huge. They have a jump box, kettle bells, an amazing dumbbell collection and cables. Cardio equipment and even a pelaton. My room? Smaller than the alofts. But I like small rooms so that's okay. Had a rack, shower and toilet. All I could ever need. But what blew me away? The softness and quality of their sheets. I never in all my hotel reviews mention sheets. But these were so soft and cozy here I am talking about them. I could have laid in that bed all day from the sheets alone. Bravo there. It's safe to say this hotel has made me reconsider staying and trying more Tru's.

Our experience at Home2 Suites Euless DFW West left us extremely concerned about guest privacy and…read morethe way management handled a serious roomentry incident. While i was showering, a housekeeper unlocked and entered our room despite a Do Not Disturb sign being displayed on the door. This occurred before checkout while we were still occupying the room. The housekeeper did not knock and did not announce "Housekeeping" before entering. The bathroom door was open and is located immediately beside the entrance to the hotel room. Just me and my birthday suit in the shower when the employee entered. When I realized someone had come into the room, I yelled "Hello," but received no response. The employee simply left. What concerned us even more was management's explanation afterward. We were told during a phone call with hotel management that the housekeeper does not speak English and did not understand what the Do Not Disturb sign meant. We do not blame an employee for not speaking English. Our concern is with management and training. If an employee is entrusted with a key and given access to occupied guest rooms, the hotel should ensure that employee understands Do Not Disturb indicators and basic room-entry procedures in a language she understands. And not understanding the DND sign still does not explain the failure to knock and announce before entering. The property deposited 50,000 Hilton Honors points into our account after the incident. We appreciated the gesture, but compensation was never our primary concern. We wanted the seriousness of the privacy issue acknowledged and reassurance that the underlying training and procedural problem would be addressed. We ultimately escalated the matter to Hilton Executive Customer Relations. Hilton confirmed to us in writing that the room was entered in error and that established room-entry procedures were not followed as expected. Hilton also acknowledged our concerns regarding the failure to knock, announce housekeeping, and properly recognize the room's occupied status. Despite that acknowledgment, we have been unable to obtain confirmation that the underlying training and procedural issues at this property have actually been corrected. We have repeatedly been told that our concerns were documented and shared with hotel leadership for "review and consideration." For us, this isn't about getting additional points or compensation. It's about guest privacy. Everyone makes mistakes, and we understand that this housekeeper may have made an innocent one. But when an employee has a key that allows access to occupied guest rooms, management has a responsibility to make sure that employee understands the procedures designed to protect guests' privacy. Being unexpectedly walked in on while naked in the shower was upsetting enough. Learning afterward that, according to management during a phone call, the employee apparently didn't understand the Do Not Disturb sign was even more troubling. Unfortunately, the hotel's handling of the situation afterward has left us without confidence that the underlying issue has been adequately addressed. For that reason, we would not choose to stay at this property again.

Honestly would have been a 3 until the lady who is apparently the manager of house keeping was…read morebanging on our door saying and wouldn't stop. So rude. The room smelled super musty. The guy who checked us in at night was the best guy there and super personable, kind, and attentive. Other than that, management was not that helpful. Said he would check our air vents, I don't think he did. It was clean for the most part, but just not great management.

Isaac, the manager, recognizes us (my husband & I) immediately and is always glad to see us. He…read morepersonally brought up a luggage cart to our door to help us get checked out this morning. Olga at the Front Desk is always especially helpful. Checkout was at 11 AM. I called ahead of time to verify if checkout was 11 AM or 12 PM. I was told not to worry, to just checkout when we had gotten everything packed on the luggage cart. That if we were late we were not going to be penalized for it. We made it to the Front Desk almost 20 minutes late but the staff were very forgiving. Maria in the kitchen does a really good job with the complimentary hot breakfast each morning. Lezlie keeps our room very clean. My husband and I will always stay at this location each time we are in the Garland/Dallas area on vacation because the staff is so welcoming and efficient in their work.

This has become my go-to hotel whenever I'm in town for work! The staff here are always…read moreprofessional, lovely, welcoming, and helpful throughout my stay. I also appreciate that they don't hover. The rooms are always wonderfully spacious & I can always count on having a room that looks and FEELS clean. Their current setup is housekeeping every other day, which works out totally fine for me. Every room comes well-equipped for a business trip with a mini-fridge, coffee maker, a proper table, and a comfortable chair to get work done--plus, depending on the room layout, some even come with a cozy couch! For food and caffeine, the convenience here is hard to beat. The dining downstairs in the AC Lounge is great for an easy dinner or drink after a long work day, but since you're in the Star - there's obviously loads of great bites nearby. I also appreciate that there's a Starbucks right on-site downstairs! I'm lactose sensitive and really particular about my coffee so Starbucks is a must with their soy options. My only real gripe honestly is the parking situation.. I don't typically rent a car when I come for work but I don't quite understand why they lean so heavily into valet, especially when the rate to park yourself in the parking ramp is the exact same daily rate if I do it myself! It seems a bit silly and makes it of course so you use the valet but why not make it cheaper if you do it yourself? Aside from that, prefer AC to the other hotels nearby since it's reliable, well priced and a reliable stay for out of town travelers.

Upon checking in at the residence inn I scanned the QR code for the AC restaurant and promptly…read moreordered the salmon with orzo and a glass of Sauvignon blanc to be delivered to my room. Service was fast and friendly and food was freshly prepared and hot. While the salmon was perfectly cooked, a little salt was needed and of course I didn't have any :(. Overall this was a great experience and I appreciated not having to leave my hotel room for this nice meal. Bon appetite!

I work for a large company and have travelers stay all over the state of Texas. I very rarely come…read moreacross someone that is so UNWILLING to assist in something. They gave a traveler a receipt that did not show the full name. When I called to get the correct receipt with the full name for accounting purposes, Thomas was rude and short. I told him I was so thankful for his help (even with him being rude) and got a "yeah" at the end. No thank you... no your welcome. If he met me with that attitude via the phone, I cannot imagine the attitude he must give in person.

Really like this property. The location is a five minute drive from downtown and a short drive to…read moremy office. The room is like a studio apartment. It has a nice kitchen, good with suave and lots of closet space. I really like this layout. This is a great option when you need to be somewhere for a few days or more. Also, the gym is small but it's so clean and all the equipment works. There's a nice bar in the lobby and a small pool. Special recognition to Julio at the front desk who was so friendly and helpful. He's a perfect example of someone delivering the great Marriott experience. I'd also like to add that the entire staff was great. Julio was a standout and Dart saved me this morning when I left my AirPods in the room. Thank you for being wonderful.

It was a pleasant stay. One day I was hanging by myself and I worked out in the fitness center and…read moreswam and sunned by the pool. They have a bar which is open at night so you can hang out and socialize with your fellow travelers. Many airline staff stay here. Arcenio and Tyrone at the front desk were friendly and helpful. Lots of parking all around the building. The room was so nice. I always like kitchenettes because you can make your own meals. And a full size fridge - yay! We stored leftovers in there so I would have food the day he was busy. The microwave display did annoy me when reflected by the full length hall mirror into my eyes while trying to sleep. So he fashioned a cover of sorts. The bed was the hardness I liked but the pillows too soft for my taste. You can hear the noise of the freeway and planes but you get used to it. The walls are not that thick so you can hear your neighbors' conversations. Ironing supplies and hair dryer provided. Breakfast was fine. We only ate one day as we're both not breakfast people when traveling. Fitness center was nice and large so I could have space for yoga. Peloton bike not working which aggravated another guest. Hand towels provided. The pool area had towels as well but not large ones to drape on the lounge chairs so I brought a room bath towel to lay on. No hot tub and the pool water was cold even in the sun. The patio/bbq area was pleasant to relax in. You can watch the planes fly overhead and sometimes the engine noise disrupted conversation. Late check out is noon. They have transportation to take you to restaurants within a 3 mile radius so you can grab a meal or Uber eats is free delivery to guests I believe. Hotel is lovely in decor. I liked the light fixtures and amenities. They have a meeting room you can hold events in. I recommend. Close proximity to airport is a plus but it is farther from activities and downtown.

My flights were changed by the airlines, so I was no longer traveling through Dallas. I called and…read morecancelled more than 48 hours before the scheduled arrival date. They refused to cancel and charged me the full price. They claim I needed to purchase travel insurance from them. WtF? NEVER USE THIS HOTEL -EVER!