This review is also for 3203 Helms st, though the management will be the same for all of NWI's properties.
I was happy with the property while I lived there, but ended on bad terms with management due to our communication after I relet the apartment following an unexpected job offer in another city. I've therefore described both my experiences as honestly as I can, since until that point I was fairly happy with them.
The apartments are indeed relatively small and in an older building, but I would disagree with the earlier review and say that they are a very reasonable price for such a great location. The management is very friendly and happy to help when anything major needs to get done. If anything less urgent is requested, it can take some time to fix- but nothing major to complain about there. They have an on-site office that was great if we needed to talk to them about anything- and they know their tenants by name instead of just by number or email. They're in the office from 1-6pm M-F (or something like that). My cellphone also worked just fine in the building so I'd blame the earlier reviewer's carrier, not the building itself. I also never had management enter the unit unless I requested something be looked at, so disagree with her complaints there as well. The application fee and everything associated with signing is about the same as anything else in the UT area, so I also never had a problem with that.
When I signed my lease, I had asked about subletting and been told by one employee that they did not sublet but their relet policy was very similar. They said that the clause in the lease about a reletting fee was only if you broke the contract without finding a replacement. When I got my job offer, I therefore I found a replacement and went through all the proper channels. I was initially told that I would not have to pay the relet fee and I accepted the job. Then the employee called me back having talked to his superior and told me I would have to pay it. This is almost a month's rent just to let the replacement I found sign in my place. The management was uncommunicative throughout this process and the employee I worked with was clearly not on the same page as the manager. They temporarily could not find my paperwork when I asked for my deposit back, so over the course of a few months of difficulty in getting ahold of them i did not know if I would get it back. Ultimately, they found my paperwork showing that reletting forfeited my deposit. They had not given me a copy of this part of the contract when I signed both lease documents initially, so I had no way of verifying their policies throughout this process.
Ultimately, I was happy with the complex when I lived there but was frustrated with the difficulty I had in communicating with them when I unexpectedly had to relet. Just know that it's not worth signing a lease with these guys if you're a student who has any chance of being gone for any period of time (summer, study abroad, work-study) and wanting to sublet. If you're looking for a reasonable place that's inexpensive and close to campus without that need, though, it's a good place to try. read more