they cost me over 5k to do my taxes, they messed them up so much I had to pay for other services…read moreto fix the problem and I'm still working with IRS as per there completion of my taxes I owe way more than what they showed on the returns, - so I over paid for services that were wrong - wrong - and now I'm paying late fees to IRS from their services. I would never ever use this company again in anyway **and they were not there to help me figure out what they forgot to on my taxes **as I look at the years, I see so many issues and errors, I should have seen before but I had thought they had my best interest but I'm so wrong and should have seen it. I'm paying for it now

I am so disappointed with the problems I have with my 2022 tax return. Both my husband and I have…read moreterrible penalties because of paperwork that was not filed correctly or not at all. As well, communication is the worst. They are expensive, non responsive , and do shoddy work.

Stunning levels of incompetence. Regularly failed to make filings on time, causing us to get in…read moretrouble with the Oregon government and costing us fines and fees. Sent out our 1099s using the WRONG ACCOUNT - our Independent Contractors all received 1099s with the employer listed as a veterinary service. Sent out incorrect w2s. All while charging EXORBITANT fees beyond what was agreed to. Whenever we caught them in a mistake, they would make excuses, blaming the state, or us, or "we never got that password." According to the state a significant amount of the paperwork they filed for us was incorrect and we owe a lot of money. The state also said that the company could have gained access to everything they said they "couldn't do" with one phone call to them. Fraud? Incompetence? You decide. Just stay far away if you need a bookkeeper.

Maya was able to take us on last minute and got our taxes submitted without an extension! She…read morewalked us through everything and helped us come up with a better plan for next years taxes. We just moved to Vancouver and are very happy to have found Maya, we will certainly be coming back to her next year!

Overcharged and underdelivered. 2025 was our first (and…read morelast) year filing with PNW. We provided a well-organized packet of documents, which was commented on when we dropped them off. Then 3 days later was instructed to complete a very detailed filing questionnaire and instructions that our return would not be filed on time without if. We would have been fine with that if this was explained ahead of time instead of so close to 4/15. The filing review meeting was rushed and average. No tax strategies were explored for that year nor any tangible actions for the next year. Then we were given the bill which was over $2,000. Our 2024 filing was nearly a 3rd of that amount and experiences with our long-term preparer from 2006 - 2023 (who retired) was less a 1/4 for 2023. Both were professional tax advisors, and we had no major changes to our finances. We asked why it was so high and were given no plausible answer other than that is what they charge. I don't believe the Porsche's in their parking lot belong to clients. Lastly, very odd, the door to their office looked like we were entering an amateur workshop. We had concerns their premises were secure.

Paid a retainer fee 9 months ago to handle amended return. I have had to call and email every week…read moreto find out whats going on. Sometimes will go MONTHS before ever hearing back from anyone there. I would not trust this place to handle any of my affairs going forward

Heather Jackson, an accountant with this firm, is extremely unprofessional and flakey. She demanded…read morepayment upfront in February. I submitted my tax information to her the same day my 1099 came in the mail in early March. Haven't heard a word from her since, and my taxes are due tomorrow. I've been emailing her BEGGING for her to communicate with me, but she doesn't reply. She did the same last year, but I let it slide because she was sick with COVID. She simply does NOT respond to emails. I am not a high maintenance customer... I don't ask for much correspondence... just want my taxes done in a timely manner. Beware of this firm!

Be wary of this firm. They charge upfront before any work is done or suck you into a subscription…read moreagreement.

TLDR: Kershaw & Associates cost us just over $14,000 in missed deductions, gave bad advice on…read moreretirement & HSA contributions, took 4 months to complete our return, and had terrible communication throughout. We're in our 30's, have a family, have had the same basic tax situation for 6 years, and are middle income earners- we don't need a genius CPA but we were hoping to build a relationship with a firm who we could grow with and become smarter about our financial picture. Kershaw is NOT it. We used them for the past 4 years, and their service has gotten worse and worse as the firm transferred ownership. In 2016 they missed a HSA deduction- when I found the miss (and did the paperwork myself to amend it) we came out with an extra $2,100 in refunds THAT THEY MISSED. So I asked them to file the amendment with our 2017 taxes and Dawn wanted to charge us $300 to file it....for paperwork that I did myself, on a deduction that they missed. I should have just stopped there, but it was already February 2018 and taxes were due- so we moved ahead with engaging them for another year. During which they moved offices in the middle of tax season (why would they do that?) and as I was eager to get an answer on an IRA contribution we wanted to make before the April 18th deadline I followed up asking for her advice and Dawn kept saying she'd have it by week end or that she'd temporarily misplaced our paperwork. Dawn did eventually get us an answer just before the deadline, telling us not to make a contribution for that year. So we followed her advice and did not. April 18th came and passed, and after chasing her for another few weeks, she told us she had filed for an extension for our taxes- but did not provide an ETA, finally on JUNE 26th we got an email from Cindy that they were ready. I'd also like to note that not once did she request missing information from us- and our new accountant said we were very organized so our documents/info wasn't to blame for the extra time needed here. When I went in for the tax appointment, Dawn lectured me that we should have made an IRA contribution- so I showed her her own email where she told us not to, for which she said she was mistaken- but since it was June there was no way to fix it. She then went on to explain how "generous" she was by not charging additional for the amended return (which was only needed because of their mistake)...and that their fee had gone up by $100. She provided no credit for the extended time, terrible communication, or bad advice that caused us to miss a retirement contribution. The reason I'm writing this review now is because we finally pulled our head out of the sand this year and choose a new accountant. Who at our first 1-hour meeting, pointed out another $7,000 in deductions that Dawn missed. Save yourself time and money and stay far, far away from this firm.

1 Extra star for the location - very easily accessible - although technically that's a bad thing…read moresince I wish I never found the place. I cannot speak for all the staff, maybe most of them are great, but if you want informative, coherent information, stay away from Kevin. I felt a little greasier after having left his office. Maybe it was the privilege of watching him clean up that thing he called lunch after I entered. Or the way he treated the nice front desk lady with dismissive spite, as if she forgot to buy his favorite creamer for the break room. But it was mostly the way he avoided my pointed questions by answering just about anything else other than what I was asking. Want to pay over $100 for an 'educational' meeting where you come out just a little bit stupider? I found just the place. Somehow, every time I asked a question, he circled back around to the same point regarding state taxes. Okay, cool, calm down, Rob. I'm sure he'll stop talking about this super-easy-to-understand concept that I could have just googled in under a minute. Just..gotta..cut him off. No, that's not working, he doesn't take breaths in between sentences. It must have been the mouth-breathing. On my way out, one of the other staff asked, "Did you get all the info you were looking for? He has a way of talking about whatever he wants to talk about." Thank you for the 1 hour late advice. I carried my remaining brain cells out of there and never returned.

Not only was it quick and done over the holiday weekend, which I didn't request. But it was just…read moreabout 1/2 the price of last year for us. But she did both of ours, I just wanted to find out how I mine was an EZ form but they don't have those anymore.

I just had my taxes done with Danita and she did a great job! I mean, who looks forward to getting…read moretheir taxes done? (me!) But when the preparer is also funny, knowledgeable and personable, well it just makes the whole experience even better. I get my federal and state taxes back quicker with E-filing, and Danita searched to get me the most of out my tax refund. I highly recommend her. Her office also handles payroll services and general bookkeeping.

My mom's current CPA found a deduction that this business overlooked in a previous return that…read morewould have resulted in a substantial refund. Since my mom doesn't drive, I brought her paperwork to their office and showed them where the deduction would be. From day one communication from this business was exceptionally scarce. Most of my 'updates' were in the form of automatic reply emails. It had been almost 4 months since bringing them my mom's paperwork, and her amendment still had not been filed. Additionally, It had been over a month since I had received any word from this business (not even automatic email replies). In an act of desperation and frustration I repeatedly called their business one day in an attempt to find some clarity. The next day I received an email shaming me for my attempts to reach them and stating that after a "quick review" of my moms tax return they didn't "understand what is wrong with it", even though I carefully explained and showed where the omitted deduction was when I dropped off the paperwork. It was clear that this was a retaliation, and that my mom was now being punished for what they deemed as my bad behavior. Which again, was one day of trying repeatedly to reach someone by phone. When paying a business to do one's taxes, the consumer has a reasonable expectation that they will be prepared correctly, or that any errors or oversights will be corrected in a timely and professional manner. Their refusal to amend her tax return not only reflects a lapse in ethical judgment but also raises questions about their commitment to the principles of their profession. I am extremely disappointed and would certainly not recommend that anyone use this business.

This is the best tax preparation company I have ever worked with. Fast, friendly, and extremely…read morehelpful. I will never look for another tax company as long as David and Erin are around. MB Tax Pro are experts of their craft. If you want the best, you will find it here!

Received snail mail in November letting me know that they can't work with me this year. It is too…read morelate to find anyone else. This doesn't surprise me as this is the type of communication you can expect from them. They didn't even know I moved, so, it was mailed on Nov. 4th, but, I just received the letter November 16th. I still never received answers since last year that are very important to my business, like, about obtaining a VAT ID. Last year was a nightmare for everyone and I excused a LOT of problems but, this is ridiculous. If you don't need anything done by a certain time, aren't trying to buy a house, like to get ghosted while trying to communicate and get dropped a month before your tax appointment, call them.

Jax doesn't even work at the business anymore, they've retired, but aren't telling anyone. The folx…read moreleft to work there are doing their best, but have to contend with the false expectations Jax set. Despite tons of phone calls, emails, literally begging them to take some action, it wasn't until a very kind worker there just told me the truth out of sympathy that I learned about all of this. I wanted so badly to like this business and support it, but honestly, I was betrayed by my trust in them.