great and fast customer service! Easy to use and would recommend for anyone who needs storage for…read moretheir luggage to enjoy the last few hours before heading to the airport!

From the owner: Open 24/7 close to Gran Vía Metro Station, fully automatized. 100% Secure - 24/7 video surveillance…read more& Suitcases insured up to 1.000€ with AXA. Pay per locker and not per suitcase, leave as many items as will fit in the locker.

We booked a full day Segovia and Ávila tour with this company. It was very disappointing. 50 people…read morewith one guide, who was doing the tour in both Spanish and English, which we expected. However, the Spanish commentary was two or three times as long as the English commentary. I do speak some Spanish and I knew that we were not getting all of the same information in English. We spent more time waiting around for the group to assemble then we did actually getting to see things. At every stop, we had to wait for people who were late showing up for the meeting time. They really need to have two guides for a group this size (50 people). I would not use this company again.

Beware Julia Travel - book at your own risk It was a very…read moredistressing and disappointing moment for me. I spent 10 years to save up for a European holiday for my mum. We went to Portugal and Spain - Madrid and Seville. In Seville I booked a walking tour with flamenco show, the details in the itinerary stated the meeting point is for 20:00hrs at main entrance of Alfonso XIII Lucury Hotel, and we are to arrive 15 mins prior to departure at 20:00hrs As our hotel was quite a distance, we took a Bolt to Alfonso hotel. We arrived 20 mins prior to 20:00hrs but already knew something was amiss because we were the only 2 lost looking souls. We waited and about 19,50hrs we approached front desk to check if we are indeed in the correct address 2 San Fernando and they confirmed it. We also approached random groups and asked if they were part of Julia Travel English speaking walking tour, and none were part of this group. One tour guide suggested to call OUR GUIDE but there was no phone number provided. We waited past 20.00hrs and then contacted Klook Customer service and we explained and provided evidence ce of time of arrival, copy of our tour voucher with details of meet up location and also evidence we were in the correct address but Klook could not do much element escalate for further investigation. We left at 20.30hrs very disappointed and distressed on the no show! The next day after fornally writing in with my feedback and submitted the Evidence twice, Klook said the operator Julia Travel had reviewed my case and will not be refunding due to the operator policy. Operator policy is no cancellation and non refundable. My written messages to Julia Travel via an app was also never responded to. So guys, please beware of this. Julia Travel can cheat with a no show because of their non refundable policy which Klook cant do anything about, means you would lose the entirety of the cost of booking the tour. Klook offered a compensation of 30% in Klook Cash which I doubt I'll ever need as this trip was 10 years worth of savings. I am so upset with the dishonesty of Julia Travel. It really marred our otherwise, lovely few days in Seville. Shame on Julia Travel!

My travel agent booked this for Sagrada La Familia and says 4.5 hours... it was basically 2 hrs and…read more2 hrs of bus drive and walking to the bus and to the destination. We were suppose to have1.5 hrs at church and it was barely 1 hr and he had to speak Spanish and English at each location. Book your own tour with site and you will also get to do Towers. We did not get any time to roam or see anything else but main room and exteriors. Park Guell was same way - it said 1 hr but had 45 min and didn't get to do to museum or any of the buildings. Not worth money and no way 4.5 hr tour!!

Do not! We paid for a small English-speaking tour and got a giant squeezed bus full of people with…read morea guide with an accent so thick you couldn't tell if he was speaking Spanish or English. Had one foot between my face and the seat in front of me. The guide (George?) would not engage with his clients, kept a tight schedule and had no other interest. My partner left her hat at a prior stop and had to take the chance to go back on her own because we could not get his attention even standing next to him. He was unintelligible to many English- speaking passengers. Biggest waste of my time and money and I have been on tours all over the world.

My family and I had booked flights to Lisbon, Portugal and to leave Madrid Spain. We were a family…read moreof four traveling (2 parents with 2 kids in the middle teen years) and with 2 grandparents in their 70s. Our goal was to stay in Lisbon one week, Madrid for one week, and then look for day trips outside of enjoying the city areas. I had spoken with several tour groups but they focus primarily either for Portugal or Spain. Usually not both. I chose Letango for the main reason that they could develop an itinerary along with scheduling drivers. I knew that with the grandparents traveling by bus or train would be harder on them with the extra walking involved. Carlos did a great job of planning the entire itinerary. He planned 2 walking tours in Lisbon, 2 day trips out of Lisbon (Sintra and Evora), 2 walking tours of Madrid, a tapas tour in Madrid, 2 days trips from Madrid (Segovia/Avilla, and Toledo), a Flamenco show, and a cooking class. That allowed our family to focus on the culture and the trip versus focusing on the logistics. All of the tour guides provided were courteous and helpful. They all recognized the wide range areas and adapted speaking points, walking pace, or in answering questions to all of us. They were also flexible when our whims caused us to stay in one place longer or ask about stopping at a specific location. I hope to travel back to those countries and will be looking to work with Letango again.

Carlos was excellent to work with in planning multiple tours in and around Madrid this past summer…read more I preferred to purchase my own entry tickets and he was very flexible when I had specific requests. We had great guides and terrific communication from Carlos at all times even after the tours.

the coolest place. filled with travel books and gadgets.read more

It doesn't seem to exist any more? Went to the address and can see from the photo looking out the…read morewindow where it USED to be, but now there's a shop that looks like it sells wine. I didn't really notice the details because I didn't care since my time had been wasted finding the location. Had a GREAT experience at Locker in the City right around the corner (and maybe two blocks over?) on Calle de Libertad 27. Go there instead!

From the owner: 1era consigna de equipaje en Madrid.read more

From the owner: Programas Vacacionales para Colectivos, asociaciones, empresas, organismos públicos…read more.. Viajes en Grupo. Hoteles en la Costa. Viajes a Medida. Venta omnicanal, por teléfono, presencial, email y web.

i just came from Portugal and Pais Vasco March 2nd to the 11th 2026…read more everything includes in the brochure was honored. Awesome 4 stars hotel, tours and food. Not necessarily pay additional tours. The tour lady Andrea Gonzalez was kind, respectful and friendly, also the bus driver. 100% recommended.

The hotels chosen are subpar and far away from the main city, many times you have nothing around…read moreyou except for commercial/ industrial zones and you are having to pay for taxi, uber, metro to get to the city and explore. The buses they use are old and are missing different things (you never use the same bus) not one had a working toilet, air conditioning, charging ports for your phones, or seats are worn out they go all the way back and you are taking other people's spaces. The city tours that come with the package are sometimes delayed and they don't correct the behavior or people, so then you rush, you cannot take good pictures. The extra tours they offer are mostly rushed and conditions offered are not comfortable. For example, we payed the extra tour to Pompeii/ Capri, we almost rushed through Pompeii, couldn't take pictures or go to the restrooms, we got to the dock to go to Capri the boat was exhaustingly hot and uncomfortable, then they rush you up the mountain instead of giving you free time, you get stuck on an overcrowded elevator to the top, for only 30 minutes then overcrowded elevator down to eat quickly and maybe explore the beach 20/30 minutes, then back on the hot boat. Horrible experience and their most expensive one. Most tour guides and bus drivers were not friendly, and mostly spent time pushing their extra tours. Would not recommend this agency for your Europe trip. Instead do your homework, plan your trip and grab your tours on your own.