I gave your cleaners a low rating after two pairs of my husband's pants were "lost", and, basically, was told...nope...couldn't happen. No one offered to have me fill out a form saying they were lost...not at the cleaners or when I talked to your wife....NOTHING ABOUT THAT!!! I wrote your wife a letter saying how disappointed I was that it was as if you never lost any item in any of your stores. Then, she sends me a letter, after talking about a drug she sells that might help an illness I have, and told me, then, about the form to fill out. VERY INTERESTING that you, with my bad review, decided to mention that I didn't fill out a lost form...as if I had been offered one in the beginning! Nope....your statement was not exactly as you wanted it to appear....no form mentioned ! read more