after multiple attempts of explaining to the owner after paying for shirts that were not dry…read morecleaned the way I expressly requested, I asked the owner to please listen and observe my request concerning the manner that the collars on my shirts were pressed. Some shirts should be open collared to the second button as " Open collar" and some pressed to the top button as" closed collar". I showed him the difference and made two piles of eleven shirts in total. He said he understood. After looking up my account, he threw all the shirts into one pile. I asked how he would be able to identify which were open and which were closed. He said no problem. I explained again the reason for my demonstration was that it has been an ongoing problem. Asked him to mark the shirts according to the collar style. He refused. I took my shirts and left after telling him he was being an ass. This is what happens to good service when you become the only Dry Cleaner left in town. I will be taking my clothes and Money to Asheville in the future.

Not only excellent dry cleaning and alteration service, but also 5-star plus customer service.read more

Quick turnaround time for a dress. Prices are comparable to other dry cleaners in the area. Super…read morefriendly staff.

My dad was a cop so he always used the cleaners closest to the station…read more When we moved to Easley, decided to continue the tradition. Recently, we received an old antique quilt that was stained. We thought it was worth trying to have it cleaned & it turned out gorgeous! And only $38. We are very pleased & will use as a wall ornament!

Not for me. When I dropped off my shirts, I asked if they use any sort of butterfly collar inserts…read moreto help smashed collars from their press. I even brought one in to show her. She looked me dead in the eyes and deadpan said, "We don't do that." No empathy, no 'sorry'... just drop off your shirts and leave, fancy man. I get it. Sharp collars (and dress shirts) are not a big concern in this area. But if it matters to you, I'd advise you do not bring your shirts here.

The service here is over the top. They had our clothes ready on time, and with a smile. Everything…read morelooked great. Better service than I have ever experienced!

had a 3 pair of pants adjusted leg length- $40+ and didn't dry clean them - I took to (formerly)…read moreMilers to finish the job - Wow! Is there a translation for customer service - Lost my business

Very disappointed with their dry cleaning. Lady claimed to have treated the collars of the shirt…read morebefore cleaning. They all came back exactly like I brought them-dirty collars. Included with my dry cleaning was a raincoat with a coffee stain. You guessed it, it is still stained. Their attitude-we've done what we can and that's all we'll do. She then just walked away, conversation over. Sad but true.

I took a blouse to be cleaned and it was ready on the day they promised. The results were excellent…read moreand the cost was a little higher than expected, but the blouse was very special and I needed it to be done properly.

The owner is nice and they do good work but the staff is very rude and unfriendly. Simple, polite…read morequestions are met with unnecessary hostility and scowls. The woman with the blue eyes who works at the front desk, in particular, is always rude, and as a result, they have lost my business. Working in customer service myself, I cannot imagine being that rude to customers and still having a job.

Almost ashamed to say that I didn't know we had a quality dry cleaner in Waynesville. Yelp led me…read moreto NuWay for which I am grateful. Friendly staff, prompt attention and quick turnaround all at a moderate price.

They take great care of your clothing and are wonderful to work with! Everything comes back well…read morepressed (shirts and slacks) and beautifully dry cleaned (sweaters and blouses).

Horrible customer service. The business is dirty and there are signs posted everywhere with…read moredisclaimers-should have been my first clue. I didn't have dry cleaning only pressing. They charge almost $15 to iron a dress. I would have not left my items had I had more time. I specifically asked about pick up time and I as told anytime the day they'd be ready. When I arrived the employee denied having told me that. When returned later that day to get my items I was met with hostility from the employee saying I had been rude. I was paying for a service and it wasn't completed to my satisfaction you bet I'm going to bring it to your attention. My linen shirt looked like a 3 year old ironed it and then he blames the fabric for the poor ironing of my dress. He told me to take my items and leave, he was highly annoyed, shaking like a leaf and accused me of lying about being told when the items would be ready. I asked the two items to be removed from my bill and I told him I wasn't not paying for $150 worth of dry cleaning even after he told me to leave. He agreed to take my payment, I'm sure his boss was pleased. Won't use them again or recommend them. The staff I interacted with could use a lesson in customer service and cleanliness.

Sweet lady with the best service. I had a bowl of red broth soup from a good Korean restaurant down…read morethe street (Koreana) and I tried my best to not get any on my white uniform shirt. No such luck. I needed my shirt a couple days later. Well when I dropped it off, the lady behind the counter says I can get it this afternoon. I was blown away. I did not need or expect such a quick turnaround. I told her no hurry and that I'd pick up my shirt in a day or two and to please take some time on it. WOW. She put so much time and care into my highly needed and required uniform shirt, that I could barely....... And no one would be able to tell I was so ineffective eating my soup with a very nice white work shirt. I was so surprised and taken by the whole Varsity cleaners experience. The price was so good too, I may have left her a tip. Just above and beyond.

They cleaned a wedding dress for reasonable price -no problems. The place was clean and nice.read more

Wanted two items cleaned. One was washable and/or dry cleanable. It was new and I didn't trust…read morewashing it. The other was only dry clean and had a stain on the front. I had an extended conversation with the representative when I dropped off the items. We looked at the stain on the item - she stated there was no guarantee that they could remove it; I understood but thought they were going to try. The other item, they were confident that it would dry clean properly. When I picked up the items, I discovered the stained item was still stained!!! When I inquired, the rep was extremely rude stating that there was no indication on the ticket that spotting was needed and since nothing was written down, there was nothing they could do. Unacceptable! The new item (black) now has numerous white blotches all over it. I doubt I'll be able to wear it again. Neither item was pressed - both were more wrinkled than when I dropped them off. The black item looks as tho it was rolled up in a ball; it is horribly wrinkled. This is a one and done deal. I could not in good conscience recommend them - I don't care how long they've been in business. The rep was rude, she didn't care about the quality but she was very eager to accept my payment with no credit; no offer to try to clean it again! I do wonder how a business like this can stay in business!!! I won't be back.