NRL Mortgage

2.0 (4 reviews)

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NRL Mortgage - Mortgage Lenders Near Me - Cincinnati, Ohio

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Kitty W.

339

6 years ago

NRL was amazing in completing my home loan. Great communication and we were always kept in the loop with what was going on throughout the process. E signing most documents during this pandemic was super beneficial. High recommend ! read more

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Amy A.

5 years ago

Worst experience ever! Terrible customer service skills especially after one of their agents failed to communicate vital information. We literally did not know our interest rate until hours before closing. Would never recommend this company to anyone! read more

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James P.

143

9 years ago

This is the worst mortgage company I have ever worked with! I gave them all of my information and they pulled my credit bureau, after which I was told that I would receive a phone call the following Monday(3days out). The persons Name was Matt Kelly. I never got a call back and it has been almost 3 weeks! I have called his phone at least 30 times and left voicemails with no call back. Then I was contacted by another person that worked for the company by the name of Breon. All I received was a text asking if I wanted to look at houses, no explanation as to why I was never contacted back by Matt. I tried to call him to talk with him and he will not answer any my phone calls either. The pull on my credit has dinged my credit and now I'm forced to find another mortgage company to work with. Most unprofessional company ever!! read more

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Murphy B.

6 years ago

One hour before our closing time, we received a call that because of an error on NRL's end, we would be forced to do a "dry close". This was extremely unprofessional and disappointing on their end because they knew about the events in action leading to the dry close for an entire week without communicating the possibility of a dry or swayed close to us as the buyers. Also, they directed us to Gina Maggio for insurance purposes and that was the worst customer service I have ever experienced. They flat out stole $800 from me and caused a rack up of fines over $100 which I have had to threaten to get a lawyer for them to make any movement towards reimbursing. Again, every step of the way, my partner and I were timely, available and did everything expected of us and more--only to be let down and taken advantage of. If this was the last mortgage broker on the planet, you'd be better off renting for the rest of your life. They took away a joyous family moment from us and turned it into one of the most prolonged, disappointing and sour events of my entire life. Untrustworthy and at this level of financial investment, that alone should be enough to deter your business. read more

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More info about NRL Mortgage

1111 St Gregory St
Fl 6
Cincinnati, OH 45202
Mt. Adams
Directions
(513) 592-3838
Call Now
Visit Website
https://nrlmortgage.com/branch/mt-adams

From the Business

Specialties

Our approach to business can be summed up in two words - Reliability Matters. Embracing reliability as a core value on paper is the easy part. We've made it a habit. From the top down, we have a culture that celebrates steadfast service to our customers, partners, employees, and communities. We believe in earning the confidence of the people we work with by empowering them with information and treating them with compassion. We mind the details, because we know that following through on the small things is what prepares us to perform when it matters most. Over the past 10 years, we've built our company by keeping our mission to be the most reliable lender in the business at the center of every decision we make. We've built a foundation of sustainable processes that enable us to deliver on every promise, every time, and we continue to invest in innovation that ensures we'll be here to serve the next generations of homeowners. That's why people around the corner and across the nation rely on NRL Mortgage to get them home.

History

Established in 2007.

NRL Mortgage was founded in 2007 and the Cincinnati NRL Mortgage branch opened in August of 2013. By 2017 NRL was licensed in 45 states, and operating in more than 55 branches nationwide, making them one of Inc. 5000's Fastest-Growing Private Companies in America. The midwest region, lead by Caveh Azadeh, has been named a Top Workplace by both the Cincinnati Enquirer for the last three years, and the Cincinnati Business Courier for the last two.

Meet the Manager: Caveh A.

Seven years ago, Caveh joined NRL Mortgage, where he currently operates eight successful branches, located in Ohio, Indiana, Illinois, Michigan, Tennessee, Maryland and Florida. Year over year, Caveh has had the honor of being named the top performing branch at the company and, more recently, awarded as one of the Top Workplaces by the Cincinnati Enquirer for 2018, 2019, & 2020. Coming off the heels of a milestone year, the NRL Mid-West Region ended the year with over 30% growth and over 1,100 closed loans. With his tenacity and knack for hard work, it's no wonder that Caveh, a young professional compared to industry veterans, is continuing to shatter production records and expand throughout the country.

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PNC Bank

3.3

(3 reviews)

This location is super convenient! It's pretty often that I have to run errands to the Newport…read morearea, so it's great to have a bank in the are when I need to stop by and grab some cash at an ATM. It's pretty rare that I carry cash on me, but it's always the worst when you're in need and can't find an ATM. There is an ATM in the drive through and I believe also a second one that you can access by walking in (even when the lobby isn't open). The line in the drive thru has always seemed to move pretty quickly and the staff has been friendly. I'll definitely be back to this branch soon the next time I need cash!

a very convenient location! i work in newport and every time i need to get some quick cash or…read moredeposit some funds this bank is right there

PNC Bank

4.0

(4 reviews)

Who goes to the bank? Usually not me... it's all too easy to do things from your phone these days…read more Regardless, once in a blue moon I'm forced to go to the bank. On this occasion, I needed to get a check printed (because who has a checkbook anymore?). I popped in and was quickly greeted by the staff. The gentleman who helped me was super friendly. He pulled up my account via SSN (because who ever remember their bank account number?). There was a small fee for a single check printed, but it's totally worth it to occasionally pay that fee (I think it was $1.50) than for a checkbook i'll never use. There's a small parking lot here as well as a drive thru and atm. It's a great location if you live in Covington. I always pop by this atm when I need to pull out some cash before heading somewhere I'll need it. Great location and super friendly staff - high fives, PNC.

I recently called the Covington branch on Madison searching for $2 bills. The gentleman who took…read moremy call was friendly and courteous. I spoke to Chase when I got there and he remembered my earlier call and already had some bills ready. He also told me of some 50 cent coins he had, which I thought was considerate. I get the same treatment from everyone each time i go in there, albeit seldom with todays digital and online world. Nonetheless, it's good to know genuine and friendly service can still be found today.

Jeanne Dittrich - WesBanco

5.0

(2 reviews)

Jeanne helped us work on a number of mortgage options. Her knowledge was invaluable. She made the…read moreprocess much less scary. Thanks Jeanne

If you need a loan, Jeanne is THE best there is. She handled everything and she explained what was…read morehappening every step of the way, in terms that I could understand. She knows what she's doing and even told me what my monthly interest payments would be. She worked very closely with the underwriter and got me a Home Equity Line of Credit. I was able to give my ex-wife her share of the equity and I was able to keep my house. She has given me peace of mind and security that I needed to raise my daughter. She is a loan officer with a heart and will bend over backwards to get you a loan. I can't say nicer things about her, because her level of commitment to the process is better than any other loan officer I've contacted. She is top-notch and, to me, a genuinely good human being. She walked me through the process, step-by-step. She told me what she needed along the way and getting my loan was effortless on my part. If you need a loan, she is, hands-down, the best person you could choose. She's honest and empathetic and will do everything in her power to make sure you can get the money and stability you need.

Mortgage House of America

3.4

(5 reviews)

I emailed Greg about getting my first home and we were trying to setup a time for him to call me at…read morework to begin the process. After the third email he completely stopped replying to me. Don't even waste your time with this guy. If it is too hard to respond to your customers emails, don't bother staying in business then.

Stay away from this company!! These people will be very responsive until you lock your rate, and…read morethey'll ghost you until closing. It took me almost 3 months (early Sep to end of Nov) from rate lock to close. Also, my closing disclosure was incorrect but these people never corrected it. Flat out lied that they'll correct it during recession period...and it NEVER happened. Now I need to wait ~$3000 until my previous lender sends me for excess fund for 30 days. Unprofessional, full of excuses. I strongly do NOT recommend this company.

Capital One Café

4.1

(15 reviews)

Came here this past Thursday for their Queer Money Bingo event! It was definitely a fun Thursday…read morenight activity! Learned so much about money and managing your finances the fun way! We all got a free drink for this event. And the services from Capital One cafe were splendid! I ordered matcha latte with extra matcha shot, but the matcha taste wasn't strong enough for me. So I asked if I could get another shot, and they gave me another without additional charges!!!! Kudos to that. Love their honey green tea too!

Beautiful space for coffee. Anyone is welcome, but as a Capital One card holder I got half off of…read moremy coffee and was able to play a quiet game of connect four. I wish they had these cafes available in Nashville as I would visit often

Chase Bank

3.8

(6 reviews)

Opened a new account and it was a complete nightmare! Held up over 30k of my money for 2 weeks and…read moresent out a check

Extraordinary staff! Friendly, helpful, and knowledgeable. I've been stretching out my last…read morepaycheck (which was in 2022 and it's now the last week in January) since I'm currently a substitute teacher and don't get paid for Christmas break. I earned myself a good ole overdraft fee due to my circumstances but they were very professional in helping me out. Thank you guys!!!

U.S. Bank Branch

3.3

(3 reviews)

I've stopped at this branch multiple times and every interaction has been fantastic. The staff is…read morealways kind, courteous, knowledgable, and eager to help me whenever I come in! From needing checks, to closing and opening new accounts, helping deal with fraud issues, to even notarizing documents! Highly recommend!

It is great to be back after feeling a little under the weather and losing my internet for awhile…read more I have been helping my dad run some errands lately and have been to this branch several times recently. I can not tell you anything about the interest rate they pay on savings accounts or CD's or many of their other services. My dad has a checking and savings account with U.S. Bank. What I can tell you is about the atmosphere and the service at this nice little Bank in Ft. Thomas. When my dad enters the branch he receives a warm and friendly greeting of "hello Mr. Meier." There is a Christmas tree in the lobby and my dad is waited on within a minute or so. His last transaction included both putting in money and getting a certified check for a family gift. It was completed quickly and concluded with "happy holidays." On a table in the lobby there is always a bowl of hard candy that I can not resist. This time of the year they have holiday trivia questions. Did you know that the song "Sleigh Ride" was written as a Thanksgiving song. I suggest that you check out this branch for friendly financial and banking services.

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S G.

5 years ago

Big Thanks to Andy Dowdy and Team Dowdy, (Tyler and Stephanie). Hubby and I are not first time home buyers so we know to expect the mortgage loan process to be long and slow, we expect to be uninformed, not to receive callbacks and to close in about 45 to 60 days on a VA loan. We also expect our file to be lost and our closing to be delayed once. However, our experience with NRL was like nothing like we expected nor like any other loan process we have EVER experienced before. The NRL experience was SMOOTH, QUICK AND PROFESSIONAL. We were kept well-informed via NRL Reliable Email Updates, Stephanie, Tyler and Andy called or texted to check-in often. Yesterday we closed on our dream home in under 30 days on a VA loan at an amazing rate with no hiccups at all. Thanks NRL we will recommend you to all of our friends. read more

Lindsay D.

7 years ago

As a first time home buyer with ten years in banking, I knew what to expect from the mortgage process, without knowing very many details. And I am so glad that I chose NRL mortgage!!!! Andy Dowdy was my loan officer and he is absolutely amazing!! He was super proactive about setting expectations and Making sure I knew exactly what I needed to know throughout the entire process. He worked directly with my realtor to save me time and make sure we were all always on the same page. I would strongly recommend him for this incredibly important step in anyone's life. Sometimes the person is a more important choice than the institution. And that's why I went with Andy, vs. someone from my own bank. read more

Oscar R.

7 years ago

NRL Mortgage made my american dream come true. I'm now a proud home owner! Anthony Garcia was easy to work with and got us approved for more than other mortgage brokers at a better interest rate as well. I would highly recommend NRL Mortgage for your home purchase. We couldn't be more pleased with the excellent customer service we received. We had a great overall experience. read more

Victoria H.

4 years ago

We recently closed on our mortgage with NRL Mortgqge. Could not have asked for better service. They kept us up-to-date on each stage of the mortgage and what was happening. Would not hesitate to recommend this company to anyone who wants excellent service. NRL Mortgage 1111 Gregory St 6th Flr. Cincinnati, Oh 45202 513-592-3828 read more

Angela S.

7 years ago

"This is the loan team for your home purchase " Matt, and his team at NRL are great. Fast, courteous, and professional even with my not so typical loan. Matt was able to find a resolution that still enabled our quick close on time as scheduled. Thanks to Matt, and everyone at NRL I'm a very happy new homeowner. read more

Anastasia S.

6 years ago

The R in NRL doesn't stand for reliable for nothing! The entire office is reliable from top to bottom and everywhere in between. Every person I worked with was friendly, knowledgeable, and approachable. I'm recommending NRL Mortgage to all of my friends and family who are looking for a home loan! read more

Holidae Y.

6 years ago

I had an awesome experience when purchasing my first home with NRL Mortgage. Team Curtin was helpful throughout the entire process and answered all of my questions, all while during a pandemic. 10 out of 10 recommend going with NRL Mortgage when looking to purchase a home. read more

Jordan J.

6 years ago

I have purchased two homes and refinanced one home with NRL Mortgage and Team Curtin. The process was extremely smooth each time and they kept me informed through each step - their communication was top-notch. I could not be happier! read more

Gina M.

8 years ago

Great team! If you are looking for a mortgage lender in Cincinnati who provides a seamless, stress free process, this is the place! They will take care of everything you need. read more

Tasia K.

6 years ago

I couldn't be happier with NRL. They went above and beyond to make the entire process smooth from beginning to end. I would absolutely recommend NRL to my friends and family. read more

Jennifer H.

6 years ago

Great experience - Very thorough communication. As a first time home buyer I had a lot of questions and they answered all of them no matter the time of day. read more

Regina R.

5 years ago

I had 19 days to close on my house! My NRL mortgage team was amazing!! The whole process went extremely smooth!!! Thank you for all you hard work!! read more

NRL Mortgage - mortgagelenders - Updated July 2026

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PNC Bank

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12 NRL Mortgage reviews that are not currently recommended

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12 reviews that are not currently recommended

NRL Mortgage - mortgagelenders - Updated July 2026

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