Currently named as Forest Hill Pharamacy Vic.
Here's my terrible experience with this shop.
I bought a product, Lansinoh 3-in-1 Breast Therapy, from the mentioned shop. Later at night, I found the 2 packs in the packaging stuck to each other with a small hole, look like it has been melted. Obviously it is a faulty product and unsafe to use. Next day I took the product back to the shop. I explained the situation and looked for a replacement but the staff asked me to contact the manufacturer directly for any warranty. While there is no contact or warranty information shown on the packaging, I raised a concern that it should be the responsibility of retailer, not consumer, and I would lodge a complaint at their shop at consumer council.
The bald man in suit who looks like a boss suddenly became so angry. Shouted at me getting out of shop, pushed me, and took my phone. I managed to take back my phone and he later asked me to go back to shop. God knows what's going to happen so I just left and seeked for security help. He soon left the shop, and the staff there refused to respond. The entire scene should be recorded by cctv in Forest Hill Chase.
I understand there could be dispute in refund / replacement matter. While I was willing to settle the matter with consumer council, the violence and freightening behavior is ridiculous.
After all, this shop product is always higher RRP, less variety, irresponsible staff, and crazy boss would probably leave me the worst shopping experience. read more