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    Nova Driving School

    3.0 (2 reviews)
    Closed 9:00 am - 6:00 pm

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    7 months ago

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    2 years ago

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    Ask the Community - Nova Driving School

    a-Adams School of Driving - This is the car that was over-speeding last night. Turn on his headlights high on behind me.

    a-Adams School of Driving

    2.2(44 reviews)
    5.1 mi

    After a rocky beginning as listed above from a few days ago, Mayra and David really went above and…read morebeyond to fix things. They were responsive and booked my child for an appointment the next morning. They were kind and apologetic. My child said he learned a lot from working with David in the car. A huge thanks to them for taking our concern seriously!!

    Everything was smooth at the beginning, and they were quick to collect payment. However, once the…read moreclasses were completed, the experience became extremely frustrating. I made multiple calls requesting my certificate of completion. During one of those calls, the representative was rude and repeatedly told me to stop talking when I tried to explain the promises that had been made to me on three separate occasions but were never fulfilled. I could hear her speaking with her manager in the background, and the manager refused to address my concerns, stating that he had multiple other things to do. The explanation I was eventually given was that they were transitioning to a new system, which had never been mentioned during any of my previous calls. Instead of resolving the issue, they expected me to drive all the way to their Morton Grove office just to pick up my certificate. Overall, this was an extremely disappointing customer service experience. Communication was poor, commitments were not honored, and the lack of professionalism made what should have been a simple process unnecessarily stressful.

    American Defensive Driving School - Classroom Instruction

    American Defensive Driving School

    4.0(25 reviews)
    6.8 mi

    I had stopped in on two other driving schools before choosing ADDS. One felt like a wrong fit,…read moremostly due to availability and the other (also in Evanston) had a front desk person who was condescending and gave what I knew was incorrect information. As an elderly woman, new to Illinois and not having driven for over a year, this challenge was almost overwhelming. From the minute I entered the office of ADDS, I felt comfortable. First contact was the very busy Kemyta, who was juggling phone, paperwork, walk-ins and still smiling. When she was free, she asked me a few questions, then showed me how to maneuver their website, which had practice tests and much other information. There was also a voice behind a partition - an instructor giving a lesson to a group of high school students. Kemyta and I discussed my tailored requirements including pick-up and drop-off as well as instruction for written test, driving test and all the crazy paperwork associated with an out-of-state elderly person licensing situation. Kemyta assured me that the owner Doug Whitmore, a retired state policeman, would lead me through the process. When I met Doug, I asked him to be very straightforward with criticisms because I wanted to get this right. In turn, he gave encouragement, precise feedback, directions and kindly-phrased criticisms. After each session, I received a detailed summary from Doug's wife Andrea, while Doug was off giving CDL lessons for truck drivers. Text messages and emails were answered in reasonable time. This group has so many dimensions but operates very compatibly. I was apprehensive about taking the test and asked if I should have one more lesson, but Doug said he thought I could pass and gave specific issues on which to focus. He easily could hae had another payment from me, but he took the high road (no pun intended). I passed all the testing and got a license. Yay! This company is like family. They care about your success, know what they are doing, kind, moral and truly a pleasure to work with.

    On the plus side, they teach the kids the necessary theory and the driving instructors are great…read more It would do them a lot of good to be well mannered on the phone with parents. The person on the other end of the line is rude, unhelpful and should not represent this school. I have had more than one child learn from them and their manners just don't seem to improve, to the point where they have a reputation for being nasty. Would love to write a more solid review as your instructors are great and I like how you teach them the theory with realistic scenarios. You seem to care that they do well, just change the person at the other end of the phone!

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    Nova Driving School - driving_schools - Updated August 2026

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