I cannot say enough great things about Nova Roofing, especially Brigette Wilhelm and her entire team. They truly went above and beyond when it came to customer service, communication, and execution.
From the very beginning, I needed a roofing estimate for my insurance company, and Brigette came out to the house promptly and completely prepared. She wasted no time, was cheerful, outgoing, and incredibly knowledgeable about roofing, materials, and the full scope of work. Speaking with her instantly put me at ease. I felt confident and relieved knowing I was dealing with someone who genuinely knew what they were doing.
Shortly after that initial meeting, I ran into a major delay as insurance adjusters went back and forth with my claim for nearly a year. Throughout that entire time, Brigette stayed in touch. She checked in every few weeks, never spammy, always sincere, and always asking how she could help. That level of follow up and care is rare.
Once everything was finally resolved with the insurance company, I called Brigette expecting the process to take a few more weeks. Instead, she already had all the paperwork ready. Everything we discussed was clearly documented. There were no hidden fees, no missing items, and no surprises. She stayed true to her word from start to finish.
What impressed me even more was how quickly everything moved. Two days before the job, she had the permit ready and walked me through the entire process so I knew exactly what to expect. Her team showed up early both days. The first day they delivered materials, and the next day they showed up and performed like a well oiled machine.
Every person on the crew knew their role and took pride in their work. While one team handled the roof, another team worked on the ground making sure no debris or sharp objects were left behind in the yard. Everything was hauled directly to the dumpster they brought with them. The level of organization and attention to detail was outstanding.
After the work was completed, they did a full walk around the house to ensure nothing was missed. They wiped down the gutters, cleaned the areas where ladders touched the home, and left everything spotless. The entire job took about seven hours from start to finish, with most of that time dedicated to careful preparation to protect the house.
I genuinely have nothing negative to say. The experience was seamless, professional, and stress free. The roof looks absolutely amazing. If you are looking for a roofing company you can trust, Nova Roofing and Brigette Wilhelm are highly recommended. read more
