Owner and staff are attentive, helpful & knowledgeable. Will take time & answer all your questions…read more They have a wide range of products, it might take some time to investigate the array. They have many types of supplements and healthy tinctures. There are trinkets and other glassworks. You'll find healing, calming and soothing products too! (CBD/CBG/HEMP/THC) the necessary tools, everything you need. They have a wide range of health, supplements. Impressive selection and competitive pricing. I like going here because I feel relaxed to take my time & the prices are right.

Sold me a puffco with a in store warranty that lasts 10 days. It broke first week. I asked for a…read morereplacement puffco or replacement atomizer and they pushed me off told me to call puffco. They didn't honor their warranty. Lost a lifelong customer I've been going here for the last 14 years religiously , over a 30 dollar piece . Workers and management were very unhelpful and unprofessional. Will never shop here again It's cheaper online anyway. Filed a claim with my bank. James the owner replied in a written statement to my bank and lied on more then three occasions. Very unprofessional In reply to the owners reply Emerald Triangle Glassworks nice try James. My bank returned the money until I provide them the police report. So stand by. There will be more. ... you can lie all you want. Your staff promised a warranty. 2 days later you wouldn't honor it. I returned you the puffco. You guys didn't give me money or a puffco back. Atleast give me the broken one back. You sir are the true scammer. I just got robbed locally and you lie to my bank and lie on Facebook when I bring it up. Good business model. Rob people. Make them out to be a liar afterwards ... I filed the police report. This won't be the last time you hear of this I promise. I'm not just going to let you rob me. Claim all the lies you want.

Excellent customer service. Their glasses are good quality and almost half price when you compare…read morewith competitions. I wish they could stay open long They close at 7:30pm

$10 glass pipes dunhills and nitrous cans. I don't smoke cigarettes regularly but when I do it's…read moredunhill reds. They were the only store that had them.

Great smoke shop with lots of merch like tanks feel free kratom shots and cigarettes. My kind of…read morestore. Great workers great hours. They make the customer feel valuable.

Amazing shop! Absolutely beautiful, welcoming with a great assortment of products a must visit!read more

Boatyard Tobacco has the best selection of products and the BEST counter woman. , Stephane., Her…read morecustomer service skills are top notch. I buy several products at Boatyard, and, Stephane remembers them all., She's very knowledgeable on the vast selection of smoking devices, cigarettes , vape juice, Kratom products. . I shop exclusively at that store for my Cigars and vape juice because shes there. You can not beat great Customer Service. !

The service there is atrocious. The gal behind the counter is not a friendly person. There's a…read morepermanentl scowl and moves like a turtle ( very slooopw. Her appearance ilooks like she just crawled out of bed. She doesn't seem to want to be there and that she is doing us a favor for being there. If you have any questions please don't waste your time asking her, she doesn't help. Will no longer shop there, unless Ms. Unfriendly has been reprimanded and make some changes or let go. Cheap cigarettes in town is awesome! Friendly, helpful and keeps up their appearance....and makes you feel welcome..... guess where I'm going to let others know to go there and NOT the boatyard

I genuinely don't enjoy leaving negative reviews, and I actually removed my original public…read morecomments because I prefer handling things maturely. Unfortunately, after repeated interactions, I feel it's important to document my experience. Customer service here has been consistently unprofessional. What stood out most wasn't just 1 bad moment, it was a pattern/series of hostility toward customers, dismissive tone, and behavior that felt unnecessarily confrontational for a simple retail transaction. Customer service roles come with thr basic expectation of respect. When that's missing, it creates tension that simply doesn't need to exist. What made the situation worse was the attempt to flip the narrative and got emotional afterward rather than acknowledge the issue itself. If you value being treated with basic courtesy while spending your money at a local establishment, I'd strongly recommend considering that before choosing this location. I don't leave reviews lightly, and I take accuracy seriously. So here I am, sharing my experience so others can make informed decisions. I hope this was insightful abd helpful for you.

Great inventory, wonderful selection of pipes, bongs too but compared to other smoke shops he's…read moremuch more expensive! Feels like price gouging (even for frequent repeat customers). Open hours often not correct. (sign says back at 12:45, but it's now 2:30). Has happened a few times. Wish him and family well (not really friendly but wife is a sweetheart). May be cultural? Have bought Nicolette gum to quit. Just too expensive. :(

Tiny little smoke shop with a tiny little shop cat in the small town of Willits. Mind you, this…read moreisn't a dispensary, just a regular smoke shop with mostly tobacco products for sale. I made a quick e-juice purchase ($32.44 - kinda pricey) in here for my boyfriend while he waited outside with his kids. (You have to be 18 to enter). The friendly girl working and I joked about the adult items also for sale in the store. Hint: better quality, and cheaper items will sell better. Just because it's expensive doesn't mean it's good, and women know that. Front door kind of jams so it's hard to shut - pull/push hard; important to note since they didn't want the cat getting outside (and it was definitely eager to escape!)

Pretty cool place. Small selection and as with everything on US-101, it's overpriced…read more Buy glass here, don't buy electronic cigs or vapes, go to Eureka for that.