Owner and staff are attentive, helpful & knowledgeable. Will take time & answer all your questions. They have a wide range of products, it might take some time to investigate the array. They have many types of supplements and healthy tinctures. There are trinkets and other glassworks. You'll find healing, calming and soothing products too! (CBD/CBG/HEMP/THC) the necessary tools, everything you need. They have a wide range of health, supplements. Impressive selection and competitive pricing. I like going here because I feel relaxed to take my time & the prices are right. read more

Emerald Triangle Glassworks - Their sign - Tobacco Shops Near Me - Ukiah, California

Sold me a puffco with a in store warranty that lasts 10 days. It broke first week. I asked for a replacement puffco or replacement atomizer and they pushed me off told me to call puffco. They didn't honor their warranty. Lost a lifelong customer I've been going here for the last 14 years religiously , over a 30 dollar piece . Workers and management were very unhelpful and unprofessional. Will never shop here again It's cheaper online anyway. Filed a claim with my bank. James the owner replied in a written statement to my bank and lied on more then three occasions. Very unprofessional In reply to the owners reply Emerald Triangle Glassworks nice try James. My bank returned the money until I provide them the police report. So stand by. There will be more. ... you can lie all you want. Your staff promised a warranty. 2 days later you wouldn't honor it. I returned you the puffco. You guys didn't give me money or a puffco back. Atleast give me the broken one back. You sir are the true scammer. I just got robbed locally and you lie to my bank and lie on Facebook when I bring it up. Good business model. Rob people. Make them out to be a liar afterwards ... I filed the police report. This won't be the last time you hear of this I promise. I'm not just going to let you rob me. Claim all the lies you want. read more

James was very helpful and knowledgeable about all their products! Made us feel so welcomed

They are always very friendly and helpful. That is very rare these days... always enjoy going in

Went in and bought a new vape. Employee sold me a kit with juice and batteries and everything I needed. Great. Took it home, found out he sold me 50/50 juice which wasn't working in my vape, it was burning, leaking everywhere, and completely ruined my coils. Took it back, explained it to a different employee. After about 30 minutes of him looking at it and having me take it apart and put it back together, he concluded that it was indeed the juice causing the problem, and admitted that his co worker should never have sold me that juice for my vape. Asked him what he could do for me, he asked his manager, who said he could give me a 25% discount on a new tank. What? I couldn't believe they wouldn't replace my tank when it was ruined due to their incompetence. Told them I would gladly take my business elsewhere. Went to a different shop, guy hooked me up, and I left with a working vape finally. Astonishing they wouldn't comp me a new tank, considering they have now lost all of my future business for coils, juice etc. Stay away. read more

Amazing store. Horrible customer service from the female with piercings. Never in my life have I been treated so disrespectfully from a woman who looked like she was jonesin' some dope and had no idea what I was talking about or what she was talking about. She Knew nothing about the products and then got mad at me for asking questions. I hope and pray that they fire her because it's a great shop and I've never had a bad experience until her. read more

Nice people that run the place They have the best prices and selection in town I would recommend them anyway read more

I haven't been vaping for long but this is my go-to place. I live 45 minutes from here but it's worth the drive. Every single employee here has so much knowledge on every single item in the store. I've always had the best customer service experiences here because the employees vape too and they have tried what seems like everything and will tell you the truth on the items whether they are good or average or bad. The prices are very good for what you get and it really feels like they don't work for money but they work to make sure your happy. read more

Crappy customer service, returned stem twice, ridiculously overpriced compared to the local competition, I'll be spending my money and recommending everyone I know do the same somewhere else. I hope this saves someone else a similar nightmare. read more

Great shop with amazing selections of wares, clothing, books, products etc. The shop has super friendly folks, and really nice energy. Highly recommended! read more