This place is building with love in and out for our babies…read more Ioana , the owner is magic. Overprotective with each baby pet, very professional and friendly with us as customers, Prices are even small for what she offers. Outside area, inside play area, separate rooms for special requirements of each pet, video cameras 24 hours update about your babies. Truly recommend this place. Is a peace of heaven for babies that has to be stay far for a period of time from their parents. Has all the trust and confidence on it. Thank you for existing Luxe Pet Hotel.

This is how they REALLY talk to their customers. My dog had severe diarrhea followed by bloody…read morestool immediately after picking her up. We notified them within 24 hours and all they did was just gaslight me. My dog was there for 7 days. I always pack more than enough kibbles and instructed them to feed her twice a day. They did NOT notify me that the food I provided was out and proceeded to feed her their own food. I've strictly told Viviana this since we started boarding her in 2022. There are new faces there now since Viviana is no longer there which could explain how the service went down the drain. BEWARE!

Zoey loves it there. I get her the grooming treatment and she always comes home beautiful.read more

Best place!!! We try many dog hotels, and pawsh place was…read morethe best. Our German shepherd dog loves it here, the staff are very friendly and accommodating. Our dog always come home clean and happy l. Place are super clean and always smell nice. We love this place.

We've been bringing our pups here for quite some time now, and even though this location isn't…read moreclose to us, we're more than happy to make the drive. The staff does an incredible job caring for and watching over our dogs--they truly take pride in what they do. We've tried other doggie daycares in the past, and this one has been by far the best. Our pups are naturally very nervous and not big fans of people, but the team here has consistently gone above and beyond to build trust with them. Because of that patience and care, our dogs now look forward to their camp days, and we love being able to see them playing on the cameras. I feel completely comfortable recommending this place as a safe and caring environment for your pup. I know how difficult it can be to leave your babies in someone else's care, and this team truly puts our minds at ease. We genuinely enjoy this place and will continue to use their services.

Unfortunately, I did not have a good experience with Camp Bow Wow. I dropped off my two dogs around…read more10 AM for their first official day of camp. I completely understand that they were nervous in a new environment, but throughout the day, I repeatedly saw them sitting in the corner alone on the camera. I also never saw them drink water or go outside. Around 4:30 PM, I called to check on them and was told they had not had any water or used the restroom. I was then told they would try giving them water from a bottle, which left me wondering why that wasn't addressed earlier, especially after nearly seven hours. I left work immediately and came in because I simply wanted to see my dogs and make sure they were okay. While I understand I was frustrated, I was disappointed that my concerns felt secondary to explaining the situation and collecting payment. I was looking for accountability and reassurance, not excuses. I truly feel my dogs had a very stressful experience, and unfortunately, I will not be returning. This isn't about the $73. I would gladly pay for quality care. It's about feeling like I paid $73 for my dogs to spend the day frightened, isolated, and without adequate attention to their basic needs. I genuinely wish the situation had been handled differently.

Best groomers and dog care/boarding. They sent a daily update with pictures and a report. My pups…read morewere so happy.

Well had a bit of an issue. But they called me and Jodi was very kind and did fix it. And she…read morehas always been very kind both to me and my dog. And honestly is the only reason I have boarded my dog here.

Extremely impressed. My dog is sooo happy here. The variety of activities keep my Doberman…read morestimulated and engaged. The staff members are very educated and helpful , and they truly seem to love my pup.

K-9 Country is an amazing place for pet grooming and other items in Southern Highlands!!! I highly…read morerecommend them as their pricing and customer service has been top notch! Our beautiful girl is 1/2 husky, 1/4 german shepherd, 1/4 border collie, and it's absolutely worth the money to get her groomed than attempt to do it ourselves. They do an amazing job and are super fast. $90 is what I've paid both times and that price is VERY REASONABLE compared to other places I have shopped around. The ladies at the front have been nothing but kind and assured me that she would be in good hands. She is a little anxious, so they very generously gave some calming treats for free to try to see if that would help as other treats have been unsuccessful. If you haven't been to K-9 Country, you and your pet are missing out on a great experience!

I had to catch a flight last minute and Gigi came to my rescue and was able to take my beloved…read morefrenchie in for boarding. She even sent me updated photos and videos of her and kept me up to date on my frenchie. Thank you Gigi and I will definitely book with you again

This is an excellent service and highly recommend them. I will use this services from now on…read more Thank you

Family Paw is truly a cut above the rest! We've been a loyal client since we rescued our dog more…read morethan 7 years ago. We originally chose them due to our proximity to the business, and we've remained even after moving across town because of the phenomenal staff, customer service, and all around experience. This is the only place we'll board our dog. We absolutely love the grooming staff (which says a lot since we have an anxious pup who doesn't love the grooming process). From the moment you walk through the front door or call in, you'll feel like family. Even when months have passed without us using their services, when we return they remember our dog by name and it's like not a day has gone by. We particularly love the photos they'll take of our furry family members at the holidays. We love the photo updates we receive daily during boarding. We love that they don't hesitate to call and check in if they have questions or we've a selected a service we wouldn't normally opt for. Suffice it to say, the staff at Family Paw is at the top of their game. They treat our pets as their own. The service is truly above and beyond, and for that we are not only so appreciative but remain very loyal customers.

Posted store hours showed open until 6 PM but we came at 5pm and was closed. Not a way to run a…read morebusiness or attract customers.

My Border Collie has been going to BarxParx for six years, and at this point it truly feels like…read morehis second home. He goes to daycare while I'm at work, boards there when I travel, and gets groomed there as well. I trust the team completely with his care, which says a lot when you're handing over a member of your family. The staff is always friendly, attentive, and genuinely cares about the dogs. They do a great job keeping pet parents informed and will reach out if they notice anything out of the ordinary, even something as minor as an upset stomach. I really appreciate knowing that they're paying attention and that my border collie isn't just another dog in the yard. I also want to give a special shout-out to managers Aurora and Stef. They've always been wonderful, helpful, and incredibly caring with my boy over the years. I personally appreciate the care BarxParx takes with assessments and safety. When you're trusting a facility with your dog, you want to know they're being thoughtful about which dogs are in the daycare environment and making everyone's safety a priority. After six years of daycare, I can confidently say my border collie is treated like family here. He loves BarxParx, and so do I.

I just had the strangest customer interaction here.. I couldn't tell if the employee had too much…read morecoffee or was straight up being passive aggressive because I showed up to the wrong place and it felt like she was trying to kick me out, even if I showed up to the wrong place I did inquire about the services barx parx could provide me, which I mentioned doggy day care but she said that the services provided there were "totally different" than the other doggy care place. I appreciate the manager apologizing but l I was met with a tone of hostility by the staff member

Always great! Everybody is so caring and friendly. Thank…read moreyou We can see our dog in video and as a pet parent gives you a piece of mind

Disappointing Experience - Paid for Premium Amenities but Didn't Receive Them…read more I am very disappointed with our recent 5-day stay here, especially considering we paid about $100 a day for a premium kennel that was supposed to include working cameras and a TV. Unfortunately, the cameras were offline and not working properly every single day our dog was there. Furthermore, we were told that the TVs play movies with sound piped throughout the facility, but the TV was only actually playing a movie on Wednesday. We paid a premium rate specifically for these features so we could check in on our dog, and they failed to deliver. To make matters worse, when I brought these consistent issues up to the assistant manager, her response was completely nonchalant and dismissive. For ~$100 a day, I expect both the amenities to work and the management to care when they don't. I understand the camera service is through a third party but if someone brings up an ongoing issue, they should definitely care enough to look into it. I was really hoping to like this place because they are open 24hrs a day & they have cameras. I might take my dog there for daycare but I'm not sure about boarding. The other good thing about having issues with the cameras was the instant message feature in the app.