Your assistant manager completely took care of me and gave me a large amount off. My bill service…read morewas quick and knowledgeable.

There's absolutely nothing "instant" about this place. I've had many oil changes in my day, and no…read more"instant" simple oil changes should take an hour.

Great service ! The price was very reasonable. I got an oil change, took 15 mins MAX!read more

Drove in for quick oil change was pleasantly surprised at the service ! Friendly staff . Reasonably…read morepriced .

Stopped by this location after having my oil changed at the Harrison Avenue location. I hadn't…read moreseen anyone fill my tires and when I asked, I was assured that they had been checked. So I came to Valvoline on Colerain for help. They were very friendly and helpful. My tires in fact had not been checked and my fluids had not been topped off. I heard the manager call the other location and tell them I was the second person THAT DAY that didn't have their tire pressure checked or fluids checked. While I'm VERY dissatisfied and disappointed about what happened on Harrison Avenue, I'm grateful for the guys at the Colerain location for making things right.

I stopped here on the way home from work to get my wind shield wipers replaced. I'd never been…read morethere before but since it's right on my way home I figured it was at least convenient. From the second I pulled in until I left was a total of 5 minutes! Was immediately greeted by one of the employees who introduced himself and asked what I needed. I let him know I just needed new wind shield wipers. He gave me the options and didn't pressure me to go with the more expensive option. I picked the cheaper option which was $12/wiper for a total cost of $24. Another employee changed the wipers while he got my payment. I didn't have to get out of my car at all and would certainly go back again!

Valvoline near Northgate shopping center. My car was next in line to be serviced. Manager had me…read moreback up, move to other bay behind a suv. He had another customer move into the spot I was in. The suv in front of me was getting multiple services which the manager knew before I got there. While I waited behind the suv four cars went thru the bay I was in when I got there. I believe the manager got upset because he couldn't upsell me to a $101.00 oil change. This is the Valvoline I always come to. Only second time I've seen this manager. The other employees are extremely polite and professional. First time I encountered this same manager 3 oil changes ago I told him I have my owners manual in the glove box and checked the oil I required from the Chevrolet website. He thinks I should take his word over theirs. In any event, he does not get to inconvenience a repeat customer because they don't allow him to upscale them.

I have been to different Valvoline Instant Oil Change stores in the past with mixed results…read more However, my experience has ended any chance of me or my family ever going back. We had just purchased our daughter a 2014 Ford Focus and wanted to make sure it had everything it needed, starting with a fresh oil change. We pulled into the open bay and the Representative explained what he and the staff would be doing to the car. He explained they would check the fluids, check the battery, top off the fluids and change the oil. He had recommended a radiator flush, which I declined at first. But after some consideration, I decided to purchase this service also. The work was done fairly quickly and we had been told everything had been checked. We left there feeling confident everything was fine. This feeling vanished after we parked the car in our garage. The car made clicking and whirring noises. Finally, after several minutes, everything shut down. I had suspected the battery had went dead, but how could that have happened when it had been checked? Unfortunately, (according to the 2 invoices we had received), it had NOT. Neither the Rep nor his staff checked the battery. If they had, they could have told us we needed a new one. That, alone would have saved us so much time and aggravation. Our daughter's newly purchased 2014 Ford Focus was STUCK in our garage for almost a day and a half. We had to contact AAA and purchase a battery from them, just to get the car out of our garage. The entire experience cost us time, $174.00 for a brand new battery, one car stuck in our garage, and a store which seemingly can't do what they had promised. Please do yourself (and your car) a huge favor: AVOID this place, at all costs.

I had an issue with my transmission nearby, and my car went into limp mode. I was nearby and able…read moreto limp to this location. They were knowledgeable and helpful in my situation. When I arrived, there was a long line of cars, but they moved through them quickly and efficiently. When I got up, they also performed some standard checks and completed the transmission service quickly, keeping me informed about the progress. Good, efficient and not overly expensive. Thanks!

I love this Valvoline. Damarion was really sweet and helpful today. They got me taken care of…read moreefficiently, were communicative through the whole service, made some great recommendations and were just really friendly.

Horrible experience. Car developed leak around filter...they informed me to go see another…read moremechanic which I did. New mechanic determined that filter housing was not properly cleaned before new filter installed. Replaced with new filter and all is well. These people do not have basic automotive experience to change oil and SHOULD NOT BE COUNTED ON TO DO A PROPER OIL CHANGE.

The sales manager at this particular location does not address issues in a timely manner. The sales…read moremanager tried to cancel the complaint before even addressing the issue. I called customer care 4 times before he would bother to call me back. I would recommend boycotting this store all together. He does not take responsibility for anything that happens at this store. His way of making the issue right was offering me a tire rotation at full price lol what a guy. I would recommend going to any other valvoline than this one.

Pfefferle quickly got me back in my van after replacing a cv axle shaft. Easy to schedule, and the…read moreprice was right.

I have been going here since they opened. I have had them do oil changes, repairs and inspections…read more You cannot beat Chris's honesty either.

Got an oil change here and the car had to go to the shop immediately after. They added way too much…read moreoil to the point that it caused the car to barely make it 5 min home. Will never be returning if they can't even do a basic oil change without causing damage.

Pulled out my cabin filter. Very dirty. Replaced it. I should've asked the price. I assumed it…read morewould be fairly priced. I assumed wrong. $60 for a $10 filter. I don't blame the location as much as the company themselves. Shame on you. If I can't trust you to price fairly I can't trust you at all. Won't be back.

I am always a bit trepidatious when going to a new oil place because I have definitely had my share…read moreof places that try to sell me things I don't need. Pfefferle, was not one of those places. I pulled into the driveway to get my car serviced and it was packed. I almost left because I figured it may be awhile, but the tech assured me that it was only going to take about 30 minutes or so and with, all my traveling, I can tell you my car Is probably running on mud right now instead of oil... yikes. So, 30 minutes wasn't too horrible. I went inside and most of the chairs were full in the waiting room, but they had a tv playing horrible soap operas and a full pot of fresh coffee. I stood around for a few, and realized they had a stack of magazines that had some unusual titles. I'm an artsy type and they had, sitting on the top of the stack, "International Artist." I was pleased and parked my butt in an empty seat. The guy at the front desk was very nice and took my info. My car has lots o miles, so I told him I wanted the oil that would make it purr like a kitten again instead of an asmatic old lion. I presented a coupon to him and he nodded in acknowledgement. I sat back down and watched him greet several of the regulars by name, and that's always a good thing in my book. After awhile they came in and showed me how dirty my air filter was and I cringed... I knew this visit would entail more than an oil change because it had been a pretty long time since I'd brought my car in for service. After about 10 more minutes he came in and said my serpentine belt was bad, and I had a feeling it was so that was no shocker. Well, my 30 minutes turned to about an hour. Not a huge deal, but I think they had to order my serpentine belt from another shop. What I am bummed about is that they didn't tell me, and my boyfriend overheard them ordering it from another shop. Had they set that expectation of my wait, I would have been fine. When I was all done and ready to pay, the guy told me that my coupon wasn't valid because I used a more expensive oil. I probably looked like someone kicked my puppy because the original guy never told me that. For a high mileage oil change, fluid top off, air filter, and serpentine belt I was looking at $160. After he realized the first guy had been told about my coupon, he gave me a $10 discount. I was happy again! He also gave me a loyalty card that gives me my 6th oil change free. Bonus!! The thing I liked the most about them, is that they could tell my car had some issues while starting, and they offered some ideas and mentioned that the auto shop up the street was theirs too. I can say that I will definitely be back here, and I may even try out their auto shop. The service was great, and my car's asthma is silenced for a bit. :P

I don't know how to say this we always loved Pfefferele.... But in recent years not so much in 2023…read morewe we had put in a new air compressor it went out before the warranty was up and they kept saying I hope it's still under warranty, it was we had the paperwork, and yes a man at the counter sai " yes it is under warranty, once they did not get everything oil in and the last oil change that didn't screw the screw in tight enough and we lost a lot of oil, a man from church screwed it in tight for us and put in oil the gentleman from church ask where we got the oil changed we told him, and told him about the faulty air compressor too, he as are we, not sure about going back to Pfefferele any more....... Really feel sad

I went here last Saturday to get an oil change and had a great experience. The guys were able to…read moreget me an immediately. And once I was in, I loved how thorough they were checking my car for things outside of an oil change (for example my lights). The young man helping me was kind and clear in his instructions. Also in letting me know more about my car. It was a smooth oil change, and the price was good. I would definitely come back.

Terrell was super nice and helpful and professional. Great overall team. Best oil change experience!read more