Their GM took care of me, and I honestly couldn't have had a better experience. He made appropriate…read moresmall talk with me during my oil change, was incredibly knowledgeable, and most importantly, I never felt like he was trying to upsell me or take advantage of me. He listened to exactly what I came in for and took care of what I actually needed. As a young woman, I sometimes feel uncomfortable getting my car serviced because I've experienced men flirting with me or making me feel like they might assume I'm inexperienced or don't know much about cars. That was not the case here at all. I felt completely respected, comfortable, and confident that I was being taken care of honestly. I really appreciated the professionalism and would absolutely come back because of this experience.

There's absolutely nothing "instant" about this place. I've had many oil changes in my day, and no…read more"instant" simple oil changes should take an hour.

Drove in for quick oil change was pleasantly surprised at the service ! Friendly staff . Reasonably…read morepriced .

Great service ! The price was very reasonable. I got an oil change, took 15 mins MAX!read more

Date: September 15, 2026 To: Valvoline Corporate Customer…read moreCare & Risk Management Regarding: Incident Report & Damage Claim at Valvoline Location ​Customer Name: Andrew Phone 5137650510 Email: Vehicle 2019 Infiniti QX60] Date of Service: September 15, 2026 Store Location:9879 coleraine ave, cinti oh 45239 ​SUBJECT: Official Complaint - Vehicle Rendered Inoperable & Lack of Support (Claim Urgent Escalation) ​Dear Valvoline Management and Claims Department, ​I am writing this letter to formally file an urgent claim and express my strong dissatisfaction with the service provided at your store on September 15, 2026. ​During a routine oil change, your technicians failed to properly handle the oil filter and informed me that they could not install a new filter due to thread damage. The staff claimed that a previous service provider had cross-threaded the housing. I strictly follow a 3,000-mile maintenance schedule, making this claim completely unacceptable and indicative of poor workmanship on your technician's part. ​As a direct result of your technician's failure, my vehicle was rendered completely inoperable, leaving me stranded without transportation to pick up my child from school. ​Furthermore, the customer service experience that followed was completely unacceptable: ​I spent over 40 minutes on hold per call across 3 separate phone calls trying to reach your customer support. ​I was promised that a Store Manager/Adjuster would review and approve the necessary repair and rental car arrangements, but I received zero call-backs or follow-ups. ​Due to this negligence and lack of response, I had to tow my vehicle to Urb's Garage for diagnostic and repair. The vehicle will be out of service for 1 to 2 days. ​REQUIRED ACTIONS & DEMANDS: ​Rental Vehicle / Transportation Coverage: Immediate approval and full coverage/reimbursement for a rental car while my vehicle is being repaired at Urb's Garage. ​Full Repair Cost Coverage: Valvoline must cover all repair costs assessed by Urb's Garage to restore the oil filter housing/threads to safe working condition. ​Towing Expense Reimbursement: Full reimbursement for all towing fees incurred to transport my inoperable vehicle from your store to Urb's Garage. ​If I do not receive a prompt response and resolution regarding this claim within 24 hours, I will escalate this matter to the Better Business Bureau (BBB), initiate a claim through my auto insurance for subrogation recovery, and explore formal legal options through Small Claims Court. ​I expect an immediate phone call or email response regarding my claim status. ​musicpassion23@gmail.com ​Andrew

Stopped by this location after having my oil changed at the Harrison Avenue location. I hadn't…read moreseen anyone fill my tires and when I asked, I was assured that they had been checked. So I came to Valvoline on Colerain for help. They were very friendly and helpful. My tires in fact had not been checked and my fluids had not been topped off. I heard the manager call the other location and tell them I was the second person THAT DAY that didn't have their tire pressure checked or fluids checked. While I'm VERY dissatisfied and disappointed about what happened on Harrison Avenue, I'm grateful for the guys at the Colerain location for making things right.

This is my first time visiting a Valvoline Instant Oil Change location, but it certainly won't be…read morethe last! No appointment necessary; just drive up, pull in the garage, roll your window down, tell the attendant what you're looking for, and voila! They work on your car while you chill in the driver seat. Took all of 15-20 minutes at most. Not sure why more oil change services don't do it this way. Oh, and perhaps even more importantly, they don't get pushy when trying to upsell their other services! They give you a sheet with their recommendations, and, at least in my experience, a simple "Okay, thanks! I'll look into it," did the trick. That about sums it up! Cost was about $42 for conventional (with a $5 off coupon I found on their website), so I'm subtracting one star since I saw a Pep Boys ad earlier in the day that offered the same service for $19.99--what I've typically spent in the past.

Valvoline near Northgate shopping center. My car was next in line to be serviced. Manager had me…read moreback up, move to other bay behind a suv. He had another customer move into the spot I was in. The suv in front of me was getting multiple services which the manager knew before I got there. While I waited behind the suv four cars went thru the bay I was in when I got there. I believe the manager got upset because he couldn't upsell me to a $101.00 oil change. This is the Valvoline I always come to. Only second time I've seen this manager. The other employees are extremely polite and professional. First time I encountered this same manager 3 oil changes ago I told him I have my owners manual in the glove box and checked the oil I required from the Chevrolet website. He thinks I should take his word over theirs. In any event, he does not get to inconvenience a repeat customer because they don't allow him to upscale them.

Every time I go here, I receive a great service. This is actually our Valvoline of choice in the…read morecity. We recently came here for an oil change, and I appreciate how they don't try to force upgrades in add-ons down your throat. They let you know what you need to know, are efficient in the job, and on hot days, I'm usually offered a water, which is nice

I had an issue with my transmission nearby, and my car went into limp mode. I was nearby and able…read moreto limp to this location. They were knowledgeable and helpful in my situation. When I arrived, there was a long line of cars, but they moved through them quickly and efficiently. When I got up, they also performed some standard checks and completed the transmission service quickly, keeping me informed about the progress. Good, efficient and not overly expensive. Thanks!

These guys always go way above and beyond. Give me every single one of theirs names, what bay…read morethey're in, Etc. Everyone says bye as you head out. I've never waited an extended amount of time. I don't typically write reviews but when I saw the score they had I felt compelled to give my experience which was nothing but great. Wish I remembered names specifically but they're all great.

Feels like I was taken a little, I usually don't add anything to an oil change but must have had a…read morelapse when asked to change the cabin filter. There was no price quoted, no physical receipt given. Didn't notice the 6X up-charge until I saw the emailed receipt. But lesson learned.

Visited Pfefferly for service on my Toyota Avalon. They quickly began the repair, and kept me…read morenotified of other items that will need attention in the future. Always have a great experience.

I have been going here since they opened. I have had them do oil changes, repairs and inspections…read more You cannot beat Chris's honesty either.

No pressure for services and quick/cheap enough oil changes earn this shop 5 stars…read more Ive been checking out their website for coupons and scored a 19.99 conventional oil change. Hubs gave the go ahead so I called the shop and they had a 3 minute wait time. Once I got to the shop, it was more like a 25min wait time and 20min service. Pretty close to their self proclaimed 15 minute oil change. They were super nice and didn't pressure me into any added services. The manager pointed out how dirty my cabin air filter was and offered to change it but was very kind when I declined. The tech cleaned most of the leaves out from under my hood and tended to a chipmunk nest in my airfilter. Everything was topped off as it should be and I was sent on my way. I must say, they are extremely efficient. Loved the car cam and timer with my service time. Will come back to this shop for future oil changes pending coupons! (Don't hate me, I love a deal)

It's okay for what it is. I am always annoyed that they are trying to sell services. I understand…read morethat's how they make commission. But for this reason I only bring my car in when I don't have another choice. It's nice that I can see what the difference is in the 3 types of oil changes and why they're more expensive.

I am always a bit trepidatious when going to a new oil place because I have definitely had my share…read moreof places that try to sell me things I don't need. Pfefferle, was not one of those places. I pulled into the driveway to get my car serviced and it was packed. I almost left because I figured it may be awhile, but the tech assured me that it was only going to take about 30 minutes or so and with, all my traveling, I can tell you my car Is probably running on mud right now instead of oil... yikes. So, 30 minutes wasn't too horrible. I went inside and most of the chairs were full in the waiting room, but they had a tv playing horrible soap operas and a full pot of fresh coffee. I stood around for a few, and realized they had a stack of magazines that had some unusual titles. I'm an artsy type and they had, sitting on the top of the stack, "International Artist." I was pleased and parked my butt in an empty seat. The guy at the front desk was very nice and took my info. My car has lots o miles, so I told him I wanted the oil that would make it purr like a kitten again instead of an asmatic old lion. I presented a coupon to him and he nodded in acknowledgement. I sat back down and watched him greet several of the regulars by name, and that's always a good thing in my book. After awhile they came in and showed me how dirty my air filter was and I cringed... I knew this visit would entail more than an oil change because it had been a pretty long time since I'd brought my car in for service. After about 10 more minutes he came in and said my serpentine belt was bad, and I had a feeling it was so that was no shocker. Well, my 30 minutes turned to about an hour. Not a huge deal, but I think they had to order my serpentine belt from another shop. What I am bummed about is that they didn't tell me, and my boyfriend overheard them ordering it from another shop. Had they set that expectation of my wait, I would have been fine. When I was all done and ready to pay, the guy told me that my coupon wasn't valid because I used a more expensive oil. I probably looked like someone kicked my puppy because the original guy never told me that. For a high mileage oil change, fluid top off, air filter, and serpentine belt I was looking at $160. After he realized the first guy had been told about my coupon, he gave me a $10 discount. I was happy again! He also gave me a loyalty card that gives me my 6th oil change free. Bonus!! The thing I liked the most about them, is that they could tell my car had some issues while starting, and they offered some ideas and mentioned that the auto shop up the street was theirs too. I can say that I will definitely be back here, and I may even try out their auto shop. The service was great, and my car's asthma is silenced for a bit. :P

I have been a customer for more years (and vehicles) than I care to remember and have always been…read morepleased with the work and customer service Pfefferle has provided with both generations of owners. No gimmicks, just the straight story on your vehicle's issues. They will let you know what needs immediate attention and what will need to be done in the near future so you can plan. Team Pfefferle has helped me keep one of my Jeeps rolling for over 250K miles.

Wonderful experience here. Felt like the entire team was taking care of me and my car - nobody was…read moreoverbearing but everybody was extremely friendly and professional. Greg did a wonderful job talking me through every single step of the process - what they were doing, why they suggested it, when it would need to get done, etc. He did not try to sell me anything unnecessary, rather he talked me through why x,y,z was important for the maintenance of my car. Great guys and Greg deserves a special shout out. 10/10 would recommend!

I went here last Saturday to get an oil change and had a great experience. The guys were able to…read moreget me an immediately. And once I was in, I loved how thorough they were checking my car for things outside of an oil change (for example my lights). The young man helping me was kind and clear in his instructions. Also in letting me know more about my car. It was a smooth oil change, and the price was good. I would definitely come back.