In need of RV steps repaired. Took my RV to local RV dealer and they suggested complete replacement with return time of 2-4 weeks possibly longer. Went to Northwest RV to check availability which was a week out. Once parts came in I returned for same day service. Good reliable service with more than reasonable turn around on something simple. Thanks guys!!! read more

I stopped by Northwest RV to see about getting some service done on my motorhome. I talked to a guy in the office named Trent. Trent Did Not seem to be very interested in giving me an estimate on the work I needed done or helping me with anything.... He sat in the inner office at the desk looking at the computer screen for more then 3 minuets while I stood there asking him questions. This guy Trent seemed to be lazy. On my way out I talked to one of the mechanics. The mechanic (I didn't get his name) gave me a lot of information and was very informative about the service I needed but still didn't seem to want to work on my motorhome. The mechanic mentioned that the shop charges $200.00 an hour. I told him I was going to take my money and go somewhere else and find a shop that was willing to do the job. Im Not going back to this shop... This shop has Horrible Customer Service. I really don't see how they stay in business..... read more

Shop got me up and running quickly for a fair price and no frills service. That's important when choosing a good mechanic. Will be back if I need anything else done for sure. read more

Horrible customer services owner not honest on his word will give you a price and try to charge you more at pick up

Every time I take my RV in, I get greeted and helped right away. From minor repairs to big repairs, Ron and his crew are very conscientious and helpful. They've seen it before and know what the problem is. Puts a mans mind at ease. If you need help with your rig, Northwest is the place to go. read more

I took my class A motorhome in to have a new refrigerator installed. They took care to remove and replace and now I'm thrilled to have a new refrigerator that fit in the same spot yet has 2 CF larger capacity. Reasonable rates to do the work, and got me in and out the same day. I even asked if they could check my trailer lights connection and they quickly found the loose wire and repaired it. read more

Northwest RV - New refrigerator installed - RV Repair Near Me - Carson, California

I've never been to an RV supply store before so this was an experience. Susan and Pat made sure that it was pleasant. The store is a hidden gem. It's like a mini home depot but for RV's. My husband was very satisfied with the assistance he received from Susan and returning on Monday for even more items. There were very beautiful RV's in their parking lot. (I didn't get a chance to take pics of them) I couldn't help but to enjoy the family dogs that were playing with each other during our visit. If you need supplies for an RV, this is the perfect place. Very respectful and friendly staff. I hope the pictures I include helps. read more

Ron has a great local thing going. They can handle any repairs that you need on your RV. Very accommodating and helpful. Trent is the scheduler/office manager and will be your POC through the repair process. He's very knowledgeable and helpful and will get you taken care of! read more

Came here after my original installer messed up my rooftop AC install! Scott and his crew were able o figure out the issue and even went above and beyond calling the company that makes my rooftop AC, which mind you isn't a common brand, and get assistance from their techs to resolve the issue. They got the job done and kept me in the loop, will certainly be returning if any issue arises again! read more

This is a great shop, they do great honest work. I am new to the RV scene and Scott and his team were able to turn around the easy repairs in record time while educating me in the process - although they were incredibly busy. It's a small shop (working 3/4 calls at a time) and they seem to be slammed right now, so be patient. They know their stuff. The reason they are that busy is probably because they are that good. Thank you for the great service. read more

My parents have used this company for years and they switched to a motorhome and things started to get stolen. First thing taken was all the change especially from the jar in the bedroom. They had no business being in the bedroom of the motorhome when fixing the engine. Very sad this is happening especially since they have been long time customers before the ownership change. read more

I have to update my post now that we've taken the rig out. These guys were supposed to install a refurb awning when they fixed the issue I discussed before. Their work is so far below subpar. They installed the awning locks blocking my storage, and it wouldn't open. They sold us a bad house battery same refused to take it back. Their painting skills are horribly amateurish at all. Check the pictures. Find another repair place.. these guys really don't seem to know what they are doing. read more

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Dropped in on these guys as the phone number listed was incorrect. Super friendly and flexible enough to work with my schedule. I will update once I pick it up... updated phone is in the picture read more

5-star service, on-time delivery of repairs, friendly service, knowledgeable staff, fair prices.

NW always does their best to repair my trailers and get them back in service asap. Been coming here for about 9 years now and i recommend the service here. read more

Northwest RV - Thx service dept,we appreciate your timely assistance. - RV Repair Near Me - Carson, California

First let me start off with saying FINALLY CUSTOMER SERVICE WITH A SMILE. Our experience here was a 10 out of 10. Our 16 year old C class unit needed brakes, our slide cables need to be realigned and we wanted our roof checked and seams resealed. I also requested a health check for our systems. We made an appointment and dropped her off, exactly one week later complete and done way above our expectations. Only the rear brakes needed work, the roof was fine but our seams needed sealing, cables cinched and realigned. Health check all systems in good working order needed wipers blades and propane needed to be filled. No price gouging we were surprised at the reasonable price no unnecessary work or issues. Definitely will return to Ron and Suzanne shop because they run a tip top shop. read more

We had a blown inside tire on our new to us RV. We didn't know it was blown but thought something was wrong. We went to a tire chain and they were useless. Just happened to find Northwest RV as we were 100 miles into a 1300 mile trip. They were AWESOME. Took care of us right away and were very friendly. I don't live in the area but I grew up in the LBC and will be telling everyone I know to spread the word. Great service, reasonably price, and no BS. read more

It's a place that will get stuff done for you however they do seem to overcharge from time to time. The work there is decent when they are not in a hurry but it seems to me they always are. Unfortunately I will continue to use them but i think they should be either less expensive or go a little above the standard because they sure do charge for it. The techs there are pretty cool guys. Probably the only reason I go back. read more

Finding reliable RV repair has been very difficult. I have found the industry to be full of flakes. I've experienced horrible customer service regarding phone calls, weird appointment practices and an overall lack of professionalism. That was until I found Northwest RV. My phone call was answered on the first ring, not 20 rings and then into voicemail abyss. Trent and his guys were very professional. My refrigerator was diagnosed quickly and the part was installed as soon as they received it. I could not be happier with the whole experience. read more

Good service price is affordable! Shout out to Ramon Pat and Corey for good service. Five Star!!!

A friend refered me to Northwest, I needed multiple services & repairs done to my 33' Bounder, including oil changes to the chassis & gen set engines, PM inspections and replacing the rear AC unit, adding a new 150W solar panel and monitor, and updating the Norcold refrigerator/freezer. Sue was extremely friendly and helpful with scheduling an appointment and communicating/updating me along the way. I picked my RV up today and was very pleased with the work performed, quality and value. These are my new go-to guys! read more

Terrible customer service! I was told there wouldn't be any charges related to a warranty repair, they are an authorized service center, and handle warranty claims all the time. Northwest RV had no clue how to handle the claim or what was wrong with the refrigerator. I ended up calling the manufacturer myself and coordinating the repair. After 7 weeks in the shop I finally got my trailer back and they stick me with a $130 bill. The refrigerator manufacturer said they generally pay generously and there should have been enough paid by them to cover all repairs and diagnostics. Needless to say I won't be back and highly recommend others find elsewhere to go. read more

I cannot say enough good things nor use sufficient superlatives to say how wonderful Northwest RV is. No matter how busy they are, they treat us as if we were their favorite customers. They listen to my concerns and return my RV as if it were brand new (it is 15 years old!). They service huge amazing RV's, but, mine is tiny and old in comparison, but the way they treat me, you would think I have the most important rig in the place. Thank you Northwest RV for your expertise and welcoming attitude. I have complete confidence when I travel thanks to you. Susan Johnson read more

I stopped by to get a Propane tank refill. At first I was told that I would have to come back tomorrow because the propane guy hadn't shown up today. I told the lady at the counter that the AmeriGas truck was there and refilling them as we speak, so she called a yard man to fill my propane tank. When we got to the refill station, the guy grabbed another tank and started to fill it. I thought maybe he had to bleed air out of the system or something, but he filled it all the way. Then he grabbed a second tank and started to fill it, too. Then it dawned on me that he was going to fill that one and yet another one while I stood there holding my tank, so I walked to the office and explained to the lady that the guy was ignoring me in favor of three tanks for customers who were NOT standing there waiting. And she replied to me. "I'm sorry, he's just like that" So apparently, at this establishment, "He's just like that" is an excuse to treat people rudely. I'll tell my friends about this place. My next door neighbor JUST got his first motor home, a used Northwind, that seems in need of much repair. I'm going to be sure to tell him NOT to waste his time at Northwest Mfg. Why? Because I'm just like that. read more

I bought a trailer from a guy that has receipts from may 31 2017, paying over 2600 for repairs to the roof, nose, and side from a leak. I bought it on June 27, 2017 and when I got back home the side panel was falling off. I choose to remove the side panel myself and found the whole repair to be covered in mold, which made my wife sick, they haven't responded to the previous owner to correct their poor workmanship and poor material. I've since needed to remove the entire rubber roof, master bedroom interior panels down to the wood studs and even replaced a few to rebuild the front of this toy hauler. STEER CLEAR OF THESE GUYS. They will take your hard earned money and do a poor job, WORST IVE EVER SEEN read more

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i brought in a horse trailer in on friday to find a short and/or replace light fixtures. i was told no more than an hour job at $127.00. i also was told to pick it up the next day. they are closed on saturday, no one told me that. well , the bill was 196.93. when i got there on monday i ran in and paid because i was pressed for time as i told them before i got there.,my trailer still was not working a few lights needed to be jiggled as the repair guy told me. so i left my trailer there and was going to pick it up the next day. so, tuesday four days later i talked to cristina . it still was not ready,per cristina. on wednesday , i called and they said they were waiting on a quote for some other work that i requested to be done and they will call me back. well, no one did. i just called thursday morning and the repair guy is telling me my trailer was ready the monday and that he did not do the quote and will not do the added repairs. not that i want them too, now.!!!! what the helll? do not take your stuff here. very poor customer service skills, no quote and no compensation for my time. they suck..., read more