We absolutely love Newington Pediatrics! Dr. O is truly wonderful, and the nurses, MAs, and entire…read morestaff are exceptional. Everyone is so kind, warm, attentive, and caring every single time we come in. As a new parent, you can sometimes have a million questions or worries, but they have never once made me feel like I'm asking a "stupid" question. They take the time to listen, explain things thoroughly, and make sure we feel heard and comfortable. I always feel like my baby is being cared for with genuine compassion and attention. We are so grateful to have a pediatrician's office where we feel supported, respected, and truly cared for. I cannot recommend Newington Pediatrics enough!

I've been coming to this practice since I was a child and my kids have been coming to this practice…read moresince they were infants by Dr. MacGilpin.

Dr. Walker is amazing, caring and helped my family navigate through complex medical times. Every…read moreexperience I have there is a good one. Great staff and providers.

office staff there is the worse, they should quit if they hate their job. otherwise they need…read moretraining on how to have a better attitude when answering phones.

Great staff. My kids love them, and my husband and I do as well. It's very comfortable and warming…read morein the office/ exam rooms. Love the decor, it helps in calming the kids.

Awesome caring staff. DR Chow and DR. MADDOX are Very knowledgeable and honest when coming in with…read moreany questions. The office offers great hours for working parents and even weekends for sick children. The nurses are excellent and always offer great advise when calling the sick line to make an appointment and they make it so easy. I can't imagine taking my children anywhere else. I even attended this office as a child! TOP TIER!!

Staff quite friendly, fairly professional. Check in smooth. Area ckean. But overall this place…read moreseems understaffed with medical personnel. When I went there was only 1 other person waiting for someone in the waiting area. I got into an exam room within 10 minutes. Once vitals were taken, I had a long wait to see dr,or pa, around a half hour. The person who finally came was pleasant, efficient, a bit abrupt as rushed due to an emergency, so the visit was short. At least I got taken care of. When I left the waiting area was full, with people standing. Thankfully I got there before the crowd. The wait time once checked in can be very long - My daughter had waited an hour one morning even to get into an exam room. I recommend going off- hours if possible to avoid spending a very long time there and getting minimal attention. It does work ae a place to go if need.

I've been to two of their local centers 3-4 times but was never told could l could make an…read moreappointment. l never realized an "urgent care" facility might take appts for planning to be I looked at their web site and it still went right over my head. I knew l was coming today as l had booked my ride a week in advance so there was plenty of time to make an appt had l known this. Not one person, administrative or medical ever mentioned the time l could have saved had l made an "urgent" appointment. I was sitting there waiting patiently, "in the dark." I did finish my medical appointment and the medical staff is always incredible. That little time saving nugget would have saved me well over an hour. In spite of the delay and no explanation of why people who arrived later were seen incredibly faster than me, I'm still extremely pleased with their medical care. I really miss the x-ray equipment that was moved to Berlin. That really made this location shine. The medical staff is incredible. They are good listeners. They are really thorough at asking both open ended and detailed questions which brought out other options pointing to why l have been sick. My test was negative for strep so l asked if it might be a good idea to do a PCR covid test. We did exactly that. The bottom line is that l still may possibly be suffering from hay fever. Or maybe tge flu, but we didn't rest for flu or RSV. I'm still at a bit of a loss. We ruled out a few vital things and I have a broad sprectrum prescription for a sinus infection. I get those frequently so l am hoping this RX kicks this out. A little extra administrative training could make this facility an even better urgent care facility. Please bring back the x-rays. On a scale of 1 - 10, I'm still giving them a 8.5, as the medical care is excellent and the location is perfectly located. With x-ray equipment, they are easily rated a 10. Signage in the facilities followed up by verbal reminders indicating "appointments" would be extremely helpful. I really only realized it was avaliable tonight after reading reviews after my day visiting them. My goodness! Who would have guessed? It's a great idea, had l known. Duh. It's brilliant to be able to plan ahead via an appointment to be treated in an "urgent care medical facility." I can't be the only person who had no idea of the appointment availability. I just read another review and realized we never discussed a flu test. I've never been tested for the flu so l had no idea there is a flu test. That might be another reason l may be feeling poorly. A friend mentioned RSV testing as well, but it's too late now

I had a very poor experience going to this urgent care. I'll save you the gory details but I had…read moreinjured my knee and had been in some very bad pain and decided to get checked out. The front desk staff was pleasant and I didn't have to wait long, probably the only positives of going here. I was taken back to a room and shortly after a female PA came in. She literally looked me in the face and said "I'm not sure what you came here expecting" as if I had hobbled into my dentists office and told them I'd hurt my knee. She didn't touch my knee once or do any sort of exam, just had one of the nurses take me for an x-ray (which showed nothing). Then when she returned with the results she said "you may have injured your meniscus." Again, this was done without doing any sort of exam whatsoever. She then told me she'd wrap it in an ace bandage and told me to try going to an orthopedist. The two minutes she took to wrap my knee was the extent of her coming within 5 feet of me! Wrapping my knee in an ace bandage was probably the worst thing for me because it only made the pain worse! I would have been better off taking my $75 co-pay and lighting it on fire instead of wasting my time here.

Clean interior, pleasant staff. I'm wavering between two and three stars but decided to err on the…read moreside of generosity & benefit of the doubt. I waited more than two hours to see a doctor even though there were only two people ahead of me. My appointment itself took about three minutes. I really only needed to get a bad cold/cough checked out to make sure it wasn't turning into bronchitis (it's not, luckily) so it felt silly to wait so long for such a comparably minor ailment. Otherwise, it's fine and takes my insurance. This is my second visit and the only one that had such a ridiculously long wait time. Just wish staff were more communicative about how long it takes to see a doctor.

I can see why this practice is so popular. Dr. DiStefano is so warm and fuzzy with children, while…read moregiving parents the availability to ask all the questions they want. The medical assistant who first came in was great, too. The lobby is kid-friendly with a play table and an aquarium. I'm not a fan of their $10 per form they need to fill out, but if that's the worst of it, I'll take it. Looking forward to more appointments here with the other doctors. Make sure to arrive early, as they don't have their own parking.

We have been with the practice for over 13 yrs. We love every doctor in the office including the…read moreAPRNs. The nurses who triage are awesome!!! Especially Kathy . I highly recommend them.

I went there for a bad eye infection this past weekend and I can't say enough about how wonderful…read morethey were. Especially the male attendant at the front desk whose name I wished I knew he was absolutely wonderful. Did everything he could to make sure my co-pay was accurate.

This place will do anything to try and scam you or your insurance company. Without fail every…read moresingle one of my visits followed with them either double billing my insurance, misentering my info (which causes charges against me) sure they're friendly there but it's not worth getting taken advantage of every time.

I use this location for my PCP and to get blood drawn at the adjacent lab. The wait is not too bad…read morefor the doctors but the lab can be hit or miss. One time you may be the only one waiting and the next time you're spending close to an hour standing because they've removed most of the chairs (due to COVID). Obviously that's not their fault but it might help to have more than one phlebotomist on staff.