Staff and Dr's are the best! Very honest and helpful when picking out glasses. Great selection to choose from.

Excellent service. Frames range from affordable to high end. Staff is friendly and helpful.. Dr. Diemer was awesome!

I purchased and eye exam and progressive lenses for a existing frames at the facility in Oregon, IL. I must say the doctor himself was very helpful and professional. But when I received my glasses, the lenses were unwearable because the areas in focus were so small and so misplaced. (If I wanted to see my feet, I had to bend WAY over.) When I went back to complain, there was NO effort to help! "I don't know what you are talking about." is what the woman said to me. I was dumbfounded. She just didn't care at all. "We'll give you your money back" was the next thing she said. Ok. Be that way. The check had to come from the main office, which took two weeks. When it arrived, I found the amount only half of what they owed me. Turns out, when I originally picked up my glasses, she took my credit card for the balance - but never made the transaction. So I had only paid for half in the first place. What kind of business are they running?! So, it took a bunch of phone finagling to straighten out. I had to dig up my credit card statements to verify what she was telling me. What a hassle! She also told me they had sent an invoice but it had been returned by the post office. Why? They had my address wrong, by one digit. Funny how the refund check made it here but not the invoice.. good thing too, because I would have been even more mad if I'd had to return to the store to pay a balance I thought I'd already paid. What a schlock outfit. Never again! read more

Absolutely fantastic experience, this is the third time I've been here, and I was so impressed with Dr. Diemer's customer service, I had to write this review. I wish there was a category for 6 stars. read more