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    Northwest Community Counseling Services

    3.0 (2 reviews)

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    4 years ago

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    Advanced Psychiatry of Elgin

    Advanced Psychiatry of Elgin

    3.4(14 reviews)
    2.1 mi

    I have been a patient for over 10 years. I saw Dr Malik before she started referring me over to…read moreisha. I would zoom her about every 6 weeks then 8 then a couple months for med refills. I ran out of Klonopin on a Tuesday a medication they filled for me for 10 years. I didn't receive a notification that it was ready by Friday so I called my pharmacy. They said the Dr hadn't approved it yet. I called the office at 3 as soon as I found out it wasn't being approved. I tried leaving a voicemail for Isha but someone from the office just picked up. I explained what was happening and she told me they won't fill prescriptions if I haven't been seen for over 3 months. I told her I didn't know that. She said it would be in the paperwork. Ugh that was 10 years ago I don't remember. I told her I was having extreme panic attacks due to the sudden stop of the medication. She told me there was nothing they could do. She wouldn't even offer to try to contact Isha. I made an appointment which wouldn't be for 5 more days so I decided to see if I could get a hold of Dr Malik. Same thing as with previous phone call. I hadn't slept for 3 days because I have restless legs and that is what the medication is prescribed for me for. So another sleepless night and get up Saturday crying shaking head feeling like it could explode, ringing in my ears, shaking, jumpy. I look up Dr Google and it says to never stop Klonopin abruptly that it causes all the symptoms I was having as well as strokes and seizures. I called the office again at 11:00 am and talked to an emergency line that told me they were going to try to get a hold of a Dr. It is 2:00 in the morning now. I never got a call and I will be awake again. They DO NOT Care! I could literally die. I have never abused medication. I get my 30 day supply and refill it after 30 days but since I've been taking it for 20+ years so my body is used to it. I have not felt cared for by them for years but it was easy to do a zoom visit and be done. I never expected anything like this to happen. Terrible horrible thing to put someone through because you're lazy.

    I've been seeing Dr. Malik at Advanced Psychiatry for many years and I have always appreciated the…read morequality of care and attention to detail that she has towards her patients needs. A very professional first class approach to mental health and well-being. I highly recommend if you're looking for a trusted partnership on your journey! :)

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    Northwest Community Counseling Services - c_and_mh - Updated May 2026

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