My experience having been treated here was relieving at first as I really needed serious attention…read moreand help, but slowly became unprofessional. This is not the location to choose if you are looking for long-term healing. The advice and insight I've been given felt like a bandaid compared to a lot of the complex and deeper issues I was struggling with. I didn't feel care or empathy at all from Katarina. The office started ghosting me, and have not gotten any response from her. Coming out of my sessions I felt unimportant, I felt like my issues and struggles didn't matter. This place didn't feel like a lighthouse. Matters got worse when I was asking for a note, or signing papers for work. The attitude towards me became cold. If it was out of their capabilities, I wish they tried referring me to a different location, helping me reach out to the actual help I needed. I felt so lost and stressed especially in the state I was in already. I felt threatened to have a session or not. Please, take the time to listen, be patient, understanding, responsive, and act with care as all these patients are going through tough times. Edit* After writing this review, I experienced an unsavory set of actions in order for me to take down this review, thus slowing my healing process. I have no doubt they have helped individuals before, but the unsavory actions indicate large red flags for this business. I advise caution. After every session, Katarina would just walk away like time was up that's it. I just felt like a stranger that she had to talk to for one hour and then that's it. Being a social worker, I felt it lacked the empathy and warmth. I've never felt as if she tried to understand me. I switched to my old psychologist and after just one session with him I felt hopeful. I expressed my concerns and he showed me empathy and a willingness to work things through.

Extremely disappointing and a waste of money if you present an issue of complexity. Be aware this…read moreis the kindergarten of therapy. You can get better information, advice and direction from YouTube or podcasts. There are several highly trained and experienced therapists that you access for your specific concern. Unless you lack any self awareness, and even then, either these therapists are oblivious or simply don't have a level of skill or any follow through necessary. If you don't return, no one follows up. May as well just use a free, more highly specific resource. I was advised to take action that is opposite of that for dealing with someone with the issues presented and would've further antagonized an already dangerous situation. Presented with the caveat they really don't know. I am not paying to get advice from someone who doesn't know! I can get bad advice for free, on my own time and not have to drive! Maybe try online therapy that isn't as expensive and time consuming and offers more alternatives for your specific issue. Extremely disappointing. Do not recommend.

It has taken me one year to write this review, which has allowed me to reflect on the journey we've…read morebeen on these last 365 days. Our family was at a crossroad and my husband was struggling to find his way back to us. That is until he found NIRC. I am forever grateful he found your program and walked through your doors. He entered broken and came out stronger. You gave him back his clarity and set him down a path with guidance, compassion and the tools that he needed to succeed. Pastor Bill Orris was his beacon and helped lead him through the fog. I am forever grateful that he found your program and ultimately found himself again along the way. He has now been sober one year and counting. There are no words to express the gratitude I have for your program and the impact it has had on our family. I honestly think we would be on a much different path had he not found NIRC and I hope that our story can give hope to others that are navigating through the darkness that there is light at the end of the tunnel. Thank you NIRC and all of the staff that brough my husband back, not only to me, but to our family. We've made so many amazing memories with him this past year and he is able to look back, remember and reflect on everything that we've done together. His life is no longer a fog, it's now vivid and clear with purpose and filled with endless love.

Absolutely horrible experience. I would not recommend Northern Illinois Recovery center. Her is…read morewhy: 1. Intake specialists lie to you. They said I can contact my son via cell phone. I am a single mom and I asked to have access to my son via cell phone and my work iPad to keep them updated. I will share the actual texts between me and the intake person at the end that proves this. 2. This facility is not equipped to handle detox. Day 1 of my arrival they gave me Valium to treat my alcohol withdrawal. They waited 10 minutes after I swallowed the pill and called the ambulance telling me they have no Intravenous or intramuscular available to give me, and they called an ambulance and sent me to a local hospital emergency room. Upon arriving there, the ER doctor said I was fine and the northern Illinois Recovery center should have waited at least 30-40 minutes for the Valium to work. My vitals were fine and the ER doctor was said I was medically cl to go back and he said I needed nothing from them as he checked me out and said all my vitals were good. Now you know I'm going to receive a bill for the ambulance and the ER visit that was completely unnecessary. That shows you the incompetence of the staff and the Director of Nursing at NIRC that made the decision to send me to the ER via ambulanc. Even the paramedics in the ambuLance said my vitals were fine and why aER they sending me to the hospital ER...after giving me a Valium 10 minutes ago and not waiting for it to take effect. 3. There was one interaction with a therapist and case manager for a 11 day stay. Both of them were useless, no follow-up. 4. There was one educational class a day and that's it. 5. On my last day, it was 5:30pm and I requested to stay overnight so I may attend the 6-7pm AA meeting. The nurse Eunice even recommended I stay overnight so I can attend that and it'll end at 7pm and I can receive my final night medications, otherwise I'd have no medications for night if they discharged me because it was a Sunday and all pharmacies close at 5 pm. So he said he had to get permission from the staff and director Nick. The director Nick and rest of staff said I had to be discharged immediately because I changed my mind to stay and my discharge papers were done. That was the answer I was given. Now what caring treatment center would do that? Not this one. I had to leave then and there, unable to say goodbye to most fellow inpatient friends I made. They were crying and so was I. 6. All of this show what a unprofessional, uncaring and incompetent director and staff they have. Here is the text messages from the intake specialist before I went in saying he spoke to Nick director and executive director regarding they'd allow me to talk to my son via cell phone and use of my work iPad.

This place is TERRIBLE! they don't take basic state insurance.Which is extremely inconvenient. I…read moreliked my doctor so I decided to pay out of pocket for their services AND out of pocket for the medication I need. Suddenly, there are excessive charges on my bill for whatever reason.The site where the bill is broken down does not reflect at all why I was charged so much all of the sudden. Actually doing the maths doesn't add up either.. with a calculator.. so they are just flat out robbing people. Shameful.

I was being treated by Mary Betsy Gamlin for a few years and she was the most helpful provider I…read morehave been to, (I've seen a few over the years). Only reason I left is because I moved out of state, so sad I couldn't keep her! She is genuine, and is all about quality of care and not numbers, unlike most health care systems nowadays sadly (I work in healthcare so I know the system). She is a quality practitioner!

Shoji is our Marriage and Family counselor and is the best therapist we've had by far! We started…read moreseeing improvements within our familial relationships quickly taught each of us the importance of listening to each others story, respecting opinions, setting/adhering to boundaries, rebuilding trust, all while she was subtly reinforcing our faith in God. We are blessed to have her in our life.

From the first person I spoke with, who then referred me to Michelle, I felt a sense of caring and…read moreempathy. They were genuinely concerned with my well being, and I felt immediately at ease. After meeting with Michelle, I felt extremely positive. She was kind and professional. I highly recommended this center if you're looking to change some behavioral patterns and want to become a better person.

All I can say is don't waste your time and/ or money! After 4 hrs of testing my husband was told he…read morehad anxiety. Wrong. After visit to neurologist and brain scans he was diagnosed with Alzheimer's. We knew something was wrong. Unfortunately, I personally have met 3 others with the same results. One diagnosed with Lewy Body by neurologist. Don't waste your partners time. Find a neurologist, not this place!!! I would give no star but it won't let me!

A year of trying to schedule a memory test with a doctor that focuses on seniors. Scheduled 4 times…read moreand got cancelled by them, and all 4 with an adolescent specialist that I did not want but was forced to accept just for the first visit - in a way its fortunate they cancelled. As others have said, they are only interested in money. My insurance has no copay or deductible for tests but they insisted that I pay them a deposit even after they had 4 months to verify my insurance. Never sent a billing letter - I guess they don't want any written evidence. So far only phone, text, email with their admin - lora. Ashley, Nicole, Morris, Tina...... Just too tiring to deal with their excuses.

I have been a patient for over 10 years. I saw Dr Malik before she started referring me over to…read moreisha. I would zoom her about every 6 weeks then 8 then a couple months for med refills. I ran out of Klonopin on a Tuesday a medication they filled for me for 10 years. I didn't receive a notification that it was ready by Friday so I called my pharmacy. They said the Dr hadn't approved it yet. I called the office at 3 as soon as I found out it wasn't being approved. I tried leaving a voicemail for Isha but someone from the office just picked up. I explained what was happening and she told me they won't fill prescriptions if I haven't been seen for over 3 months. I told her I didn't know that. She said it would be in the paperwork. Ugh that was 10 years ago I don't remember. I told her I was having extreme panic attacks due to the sudden stop of the medication. She told me there was nothing they could do. She wouldn't even offer to try to contact Isha. I made an appointment which wouldn't be for 5 more days so I decided to see if I could get a hold of Dr Malik. Same thing as with previous phone call. I hadn't slept for 3 days because I have restless legs and that is what the medication is prescribed for me for. So another sleepless night and get up Saturday crying shaking head feeling like it could explode, ringing in my ears, shaking, jumpy. I look up Dr Google and it says to never stop Klonopin abruptly that it causes all the symptoms I was having as well as strokes and seizures. I called the office again at 11:00 am and talked to an emergency line that told me they were going to try to get a hold of a Dr. It is 2:00 in the morning now. I never got a call and I will be awake again. They DO NOT Care! I could literally die. I have never abused medication. I get my 30 day supply and refill it after 30 days but since I've been taking it for 20+ years so my body is used to it. I have not felt cared for by them for years but it was easy to do a zoom visit and be done. I never expected anything like this to happen. Terrible horrible thing to put someone through because you're lazy.

I've been seeing Dr. Malik at Advanced Psychiatry for many years and I have always appreciated the…read morequality of care and attention to detail that she has towards her patients needs. A very professional first class approach to mental health and well-being. I highly recommend if you're looking for a trusted partnership on your journey! :)

Dr Neal refused to meet for communication counseling because I said that in my opinion, psychology…read moreisn't exactly science. But I suspect the real reason is because I refused to pay $90 each for additional "individual sessions". Just a short while after I let Laurie know I was not interested in paying that, she said we couldn't be their clients. Do with that what you will.

I've worked for Dr. Neal in the past and he continues to put so much energy into his clients and…read morefigure out what they need and how to help them. Not to mention the other therapist that works there - Kristina Polley, has helped so many of my friends and family and myself included. Such a great, friendly staff that wants the best for their clients.

I'm so glad that we found Home Instead for my elderly mother. They are so flexible with your…read moreschedule and the caregivers really do care. They are quick to respond to your questions and concerns. This is our first time using a caregiver and I recommend them highly.