Very disappointed with the customer service, front desk and manager was very rude. Also they was…read morenot aware of my reservation, after finding it and me asking to many questions they just canceled my reservation and kicked me out. After such experience I will never use U-haul again.

I am actually very disgusted and unimpressed with Tony at uhaul in Glens Falls, he was extremely…read moreunprofessional and rude. I do not appreciate going somewhere and getting treated like shit. I don't think Tony should be employed there anymore. I will NEVER return.

I got a $128.00 unit through prime storage to hold my stuff as I was in the process of moving. Due…read moreto the lack of security at the unit site, I left my lock on the unit even after moving my stuff out as I was afraid people would tamper with my unit. There are beer cans scattered in the wooded area behind the unit and it's often poorly lit so being a young female I refused to go to the unit alone to begin with. The day I was supposed to be out, I had a medical emergency in Syracuse, which I informed them of, and told them I would race back to the unit to get the lock off. When I did it was too late and they threatened sending my bill to collections for being a day late for a unit I was no longer using. I paid the bill just to find that they were renting out the unit, I PAID FOR, and there was a new lock on it. I would never recommend this company for storage. i never received a notice that they were renting out my unit either. I drove up and found another lock on my unit that I paid a full months worth of rent for. I did not get reimbursed for the rent either. I tried leaving a review on their website but apparently they only show the good ones.

From the owner: At Prime Storage, we know that behind every door is a story, and we want to be a part of yours…read more We're here to provide solutions to meet your individual needs. Whether you're moving or renovating, own a business and need space for inventory or seasonal equipment, packing up your college dorm for summer, or looking to store your classic or seasonal car, RV, or boat, Prime Storage has self storage units of different sizes that work for you, your budget AND your schedule.

I have rented from PS in the past and had no issues. I recently came back to rent a room through…read morean online discounted price. I felt the cost was reasonable until I realized that I would be charged an administrative fee (half the cost of my unit). Additionally, I choose the Dix Ave location because of the cleanliness, however they tried to switch me to the Dix Ave location in Glens Falls. (That location is dirty and has a pest problem - rodents, I know family members who rented from that location). I received a notice that my rent will change in November. The last straw and the reason I will be leaving my contract is they want to randomly raise my rent $20+ dollars - I feel like this is a bait and switch (I got a nice, discounted price, with this price change, I am now paying the 'regular' price) - nice try PS. Thankfully I didn't move too much in, and I can leave easily. BEWARE!

We rented a unit at the 128 Dix Ave location for vehicle storage. It was perfect for our needs…read more The contact folks in the office were very professional and helpful.

The team at Access Storage, led by the amazing Joanne, are a delight to work with. The entire…read moreprocess of signing up and accessing a storage unit couldn't have been easier. This family run operation is an option anyone should consider when looking for extra storage space.

From the owner: Climate controlled storage facility, Indoor Storage, Self Storage storage unitsread more