Wanted to check prices and possibly open a unit on Saturday but apparently even though it says open…read moreuntil 12 they decide to leave early

I have been using this storage facility on and off for over a decade. Without a doubt, it is the…read morenicest storage company that my family or I have ever used. I am in the real estate industry down south and see many storage facilities that are sub par. Judy and Jane take pride in making sure the belongings are safe and secure and put a personal touch on the experience. Look no farther. Just choose them to store your items. They are wonderful to work with.

This storage facility by far exceeded my expectations. It is impeccably clean and modern…read more But the most impressive part is how well run it is. The manager is so professional and they went above and beyond to help me with my move in and to help figure out my auto pay glitches. I give them an excellent rating!

horrible ripoff i got a 10x10 storage unit. 65.00 in…read moredecember. three months later it went up to 82.00 four month's later $171.00!!!! dont ever rent from these scam artists!! they use the bait and switch tactic.

I unfortunately have been renting here for over a year. It's been a nightmare constantly fighting…read morewith this company with their price increases. I was sucked in by them stating it was $85 a month. No fine print. In the time I have been there, prices have got up to $160. After many times battling on the phone, my rate is down to $135 a month. I pay on time and have been there longer than I wanted. You would expect better treatment to good customers. All im told is that they have to stay competitive with their rates. Yeah, well stay competitive when you lose everyone you have. Not to mention, the site manager needs an attitude adjustment. She will be nice to get you in there, then she is the warden. You dont have to take my word. Go ahead, try it out. I just suggest finding a different company.

I got a $128.00 unit through prime storage to hold my stuff as I was in the process of moving. Due…read moreto the lack of security at the unit site, I left my lock on the unit even after moving my stuff out as I was afraid people would tamper with my unit. There are beer cans scattered in the wooded area behind the unit and it's often poorly lit so being a young female I refused to go to the unit alone to begin with. The day I was supposed to be out, I had a medical emergency in Syracuse, which I informed them of, and told them I would race back to the unit to get the lock off. When I did it was too late and they threatened sending my bill to collections for being a day late for a unit I was no longer using. I paid the bill just to find that they were renting out the unit, I PAID FOR, and there was a new lock on it. I would never recommend this company for storage. i never received a notice that they were renting out my unit either. I drove up and found another lock on my unit that I paid a full months worth of rent for. I did not get reimbursed for the rent either. I tried leaving a review on their website but apparently they only show the good ones.

Talked to Mikayla and had a great customer service experience at Bay Road Self Storage after a…read morenightmare phone call at another storage company nearby. She was so friendly and answered all my questions. I have been a customer for 4 years and have been extremely satisfied with their location, security and helpful staff! Pleasure doing business with them!

We rented a unit at the 128 Dix Ave location for vehicle storage. It was perfect for our needs…read more The contact folks in the office were very professional and helpful.

I have rented from PS in the past and had no issues. I recently came back to rent a room through…read morean online discounted price. I felt the cost was reasonable until I realized that I would be charged an administrative fee (half the cost of my unit). Additionally, I choose the Dix Ave location because of the cleanliness, however they tried to switch me to the Dix Ave location in Glens Falls. (That location is dirty and has a pest problem - rodents, I know family members who rented from that location). I received a notice that my rent will change in November. The last straw and the reason I will be leaving my contract is they want to randomly raise my rent $20+ dollars - I feel like this is a bait and switch (I got a nice, discounted price, with this price change, I am now paying the 'regular' price) - nice try PS. Thankfully I didn't move too much in, and I can leave easily. BEWARE!