Refused to honor the Extended Ford Protect Warranty. Many e-mails have gone unanswered. Now time to…read moresee how useless Ford Canada will be?

From the owner: HIghland Ford is the Soo's longest standing New Car Dealership. It's also the Soo's only full…read moreservice Dealership. Highland prides itself on being a full disclosure store. We offer fair, ethical, and honest service. The staff is enthused about working here, and that translates into the relationships built and established with all of our customers. Whether you are in the market for a new or pre-owned vehicle, need maintenance on your vehicle, a complicated repair completed, or would like to put some bling (accessories) on your ride, we do it right here. If you need a fender bender repaired, our Collision Centre will do that for you. They deal with all insurance companies. You need rust proof applied, or a full on car wash, wax and detail....we got that too.. Have to have an oil change done on a Saturday? Our offsite Quick Lane can do that for you. There's a reason our business continues to grow exponentially year over year. Highland Ford The Fun Place to Buy a ca

If I could give them a zero I would...pushy, lying salesman, makes you sign a peice of paper to…read moretake to his boss to make a commitment on a vehicle, plus doesn't reveal the whole truth about accidents on the vehicle, and when they thought they would lose a sale (they did) they thought by giving me 3 free years of warrenty would be ok. Even when looking around at other dealerships about Toyotas service records on vehicles...they had installed a block heater twice on the same car...get real Toyota and get better sales people who know what they are doing I will never do business there ever...

Learn to treat all your customers with respect no matter their age. When you say you'll call back…read morewithin a week, call back. Don't take advantage of older women just looking to purchase a used car. Don't make her call you multiple times before getting a response. and detail all your used cars before they get driven off the lot. rude.

We were looking for a portable generator in case the power went out. We knew Honda generators were…read morewell rated but did not know that specific models were not good. We told the salesperson that it would be stored outside and that a weak female needed to be able to start it up. The salesman sold us model eu3200i for a total of $3500. We brought it home and next day when we tried to start, it would not start! Went on reviews and found out that this was a common problem with this model; that if you didn't get it started on the first pull it floods. That it wasn't meant to be stored in the cold. Called the manager who gave no apology and stated we would lose money if we brought it back. He said that the oil needed to be changed due to the viscosity so it would start in cold weather but THIS NOT TRUE! IT IS BRAND NEW!!!!

From the owner: Above all else, Great Lakes Honda specializes in caring for their loyal customers. Providing…read moreexceptional service is the cornerstone of their business. This is why Great Lakes Honda is a perennial fixture at the top of the list for best customer service among all Honda dealerships, in all of Canada. Great Lakes Honda offers... ° The best selection of new and used vehicles in Sault Ste. Marie ° The best automotive service in Sault Ste. Marie ° Honda ATV's, motorcycles, marine motors, and outdoor equipment ° Honda certified service and parts ° Friendly and knowledgeable staff to serve you

Nissan service is second to none! Whenever I bring my car in for service I always pick it up shiny…read moreand clean. It's the little things that make a big difference! Definitely recommend Nissan SSM!!

Go somewhere else!!! Do not take your vehicle here!! Just a rip off. Go to Cheboygan and talk with…read moreStan.

I recently had my vehicle in the body shop for repair of a fender bender! I cannot begin to express…read morehow wonderful the service was. Jim Eckola the manager went above and beyond to accommodate me. The repair of my car was pristine. I would definitely recommend this dealership and their body shop!

I've purchased 5 brand new fords personally since 2018. Plus an entire fleet of F250 (fleet size 60…read moreunits) always upgrading with new as they aged, dealer in Tillsonburg, Beamsville, Mississauga, Oshawa, Brampton, Sudbury an on and on BUT i have never seen such a terrble level of service as Maitland ford in sault ste marie. OBVIOUSLY i,m a Ford fan but since moving here and recieving the level of service I have. Chevy is looking a lot better. I'm not talking about one visit, it sucks consistantly over three consecutive visits. Stay clear of this Place

Dealing with this dealership is so sickening I advise everyone to STAY AWAY from Maitland ford what…read morea disgrace of a service department 3 months fighting to get my 2023 f150 truck fixed i called and booked an appointment 2 weeks till I could get in ok ill wait the day of my appointment it went in for a "drive control fault" and the back passenger running light didn't work they kept it 3 days on day 2 I called and they told me they ordered a sensor and on day 3 at 4p.m I called and they told me they changed the sensor and it didn't fix it so I would have to bring it back or leave it for the weekend but I use my truck for work and I needed it so they told me they would call me when they find a time and date so I called highland ford and booked an appointment so 3 days later my truck went in to highland they called 4 times in 3 hours with everything they found and found the part numbers and mapped out where the problems were and I took it to Maitland because highland dosent deal with Maitland extended warranty with the parts list and where the wires were broken they copied it and the older guy then argued with me about me not giving them enough time lol 3 days wasnt enough so they booked me in again were they said they would fix it so I dropped it for at 7 a.m. and I called at 4 to see how it was coming and they told me "oh ya its been done since noon we only needed pictures" so another day I missed out on money because they had it all day so I got annoyed so they said they would call me when the parts came in a few weeks went by they called me to book it in 2 weeks from then so I dropped it off again 7a.m. and they said it would be done by the end of the day and then they called me at 12 to ask if they can keep it the night were I angrily agreed and then called again at 3 to tell me to come get the truck because they can't get to it that day or the next so I was pissed went in a asked to speak the the service manager where she rudely ignored me and then wouldn't come speak to me so they said they couldn't get me in to fix it for another 10 days so I was even more mad so I sat across and waited for her and watched her keep looking at me and not come talk to me about this clear problem I was having with her service department so now this morning I took it in there were she then was short extremely ignorant with me then laughed at me when I asked her about my bill from having to take it elsewhere and ive called to speak to the manager and still nothing needless to say what a complete BULL CRAP place to deal with and so many ignorant people Maitland ford I will never be back and you people deserve to loss your jobs over the way you treat your customers