First time visiting office and found it completely unwelcoming. It was pure chaos from the moment we walked in. The front desk receptionist was rude and did not seem to care at all. The woman barked off orders about signing paperwork, signing in and then with insurance. However, we filled out our information online, along with insurance prior to visting so we would not have to sit there for 20 minutes and fill it out. Which then had us wondering what was going on. She then proceeds to inform us their computers crashed and she is not able to enter information into the system. At this point we are extremely frustrated and haven't been there but 10 minutes. As time progressed we saw the nurse who was nice but not as professional as expected. She had to hand wright every answer to her questions, (which took twice as long.) Once she was done the doctor came, did a few balance tests, an informed us to look "THIS" up on Wikipedia and you"ll be good. (Are you kidding me?) By this time we are completely fed up and want nothing more then to leave. Once we make it back to the front desk, a different woman said thank you and we were good to leave. We asked about our co-pay since the previous woman didn't earlier. She told us we did not have a co-pay and we knew that was wrong. After double checking her computer, which is now working, she realized she already had our insurance information and we did indeed have a co-pay. If the visit wasnt horrible enough, the billing department is ten times worse. I have never been so disrespected in my life. They caused numerous problems when it came to billing insurance and went so far as to turn it into collections. How inappropriate and irresponsible of both Northside and whom they do business with. I believe this shows "what" they are indeed interested and concerned about versus "who." I really urge you NOT to visit this office. There are much nicer and more respectable ones near by. Northside ENT is NOT worth you time or money. read more

I had trouble with my left ear and worried about my decreasing hearing. The audiologist was great and seemed to care about my issues with my left ear. However, Dr. Beach had terrible bedside manner. He spoke to his assistant more than to me. He barely looked at me. He saw TMJ in my history (which had been more than 20 years past) and declared it TMJ and left. I have never felt more like a number in all my 50 years. I then went to my GP Dr. who saw that I had sinusitis and an ear infection and gave me antibiotics which cleared up everything within the week. Never going there again! read more

Terrible service from receptionist and nurse. Mis scheduled me, then told me they accepted insurance and didn't. Had to leave work twice for incorrect appointment and new appointment, just to find out they didn't accept my insurance. Doctor didn't care and wouldn't give me test results I waited a month for. Did not refer me to another doctor, just told me to let them know when I found a new one. Uncaring doctor and terrible support staff. Would never recommend. read more

The medical services have been adequate, but the support staff such as the receptionist and front desk personnel are incompetent and are unable to perform menial tasks. They make such a poor impression for supposedly a well-run medical practice. read more

Dr. Youkilis is great. His front desk staff are horrible and so poorly trained! The only reason I come here is because of the doctor. Two appointments straight in a row, they managed to screw it all up and made me waste my time and almost made me late for work. I called to book and appointment, and when I got there, I was told they don't have me in the system and questioned if I really did have an appointment with them (and that was just the first appointment). The next appointment was an audio test and a follow up 30 min in between. I sat in the lobby for 45 min and front desk people didn't even bother asking and try to find out what's going on until I walked up to them and ask, and it already was 15 minutes before the follow up. Like really?? I heard the receptionist say on the phone, "No she got here early." So they probably assumed I was late when I was far from it, and the reasoning for the delay I was given was "The audiologist didn't get the page." So no one bothered doing anything about it until I asked? And I sat right I front of the desk! So I was clearly visible!!! They need to be re-trained or replaced! read more

Family referral led me to this practice. I was a patient of Dr. Hacketts and he is FANTASTIC! He is a great doctor and surgeon with a fabulous bedside manner. If it weren't for his nurse, Mandy, I would still be going to him. I don't think he's ever been told that his nurse is setting him up for a serious med-mal suit! I had to call several times to ask for pre-op instructions to a major surgery. She kept saying they had been mailed but I never got them. Thankfully, I had no complications but imagine the other patients who may have complications at which time Dr. Hackett could be found liable as his nurse didn't give the appropriate paper work. At a different appointment, she was supposed to send over paper work to a lab, after a week of waiting, I finally called the lab and they said she still hadn't sent it over. Nothing like being told you have lumps that may be cancerous and then not being able to get a biopsy asap because a nurse didn't do her job! The final straw was when I was told that nurse Mandy would call with biopsy results by the end of the week after my appointment. SURPRISE, I had to call her a week later. Beware of nurse Mandy but go see Dr. Hackett, he truly is worth the crazy amount he charges for an office visit! read more

I saw Dr. Hackett because I had a noise in my ear (not ringing) that corresponded to my pulse. It sounded like an engine roaring. This caused me to not hear as well out of my left ear. Dr. Hackett's office gave me a hearing test which showed that I had indeed lost hearing in my ear. No surprise there. Then Dr. Hackett looked in my ears, said everything looked good, and then casually said, "I think you might have a benign brain tumor called acoustic neuroma." Huh? When I asked what the treatment was for it, he said, (in a "well duh" tone of voice) "Uh, brain surgery." I asked if there was any other options and he said "No, we really need to get it out of there, because it will just grow and can cause mini-strokes." FUN! He then gave me the number of a neurosurgeon who would perform the surgery. I asked, "What if it's not a brain tumor?" and he said, "Then the noise in your ear is just something you'll have to live with the rest of your life." (Translation: He didn't have a freaking clue.) He said someone would call me later to set up an MRI. As soon as I got home, I started Googling "acoustic neuroma" and discovered a place called CyberKnife that can just zap tumors without shaving your head and cutting your skull; a lot less messy than brain surgery with virtually no recovery time. They take most insurances. I quickly decided that Dr. Hackett's referral to the neurosurgeon was trash. The MRI came back clear. No tumor. Whew! I have a plump, juicy, healthy brain. So I was back to square 1, minus the $40 co-pay I had to give Dr. Hackett's office since he was considered a "specialist." I would have made out better being examined by a monkey since a monkey wouldn't have charged me $40 and wouldn't have told me I had a brain tumor when I didn't. (Freaked me and the whole family out. That was a bad week to put it mildly.) The story does have a happy ending though. A few months later I went to a Chiropractor who said I had an artery out of place in my neck, which was causing me to hear my pulse. He popped my neck a couple times, and I immediately noticed a reduction in the noise and my hearing went from hearing static in my cell phone (in the bad ear) to being able to hear exactly what the person was saying and knowing who was speaking, but the volume was still lower in that ear. He said my hearing would slowly return to normal and a few months later it did. I just had a hearing test today as a requirement for a new job and passed with flying colors. Next time I am faced with going to Dr. Hackett or a monkey, I'm choosing the monkey. read more

Took my son here a year and a half ago for nasal issues. They looked at him and immediately scheduled surgery. Having minimal insurance with a higher deductible than the surgery costs, I had to opt our due to financial reasons. They weren't happy at all about that. They insisted that I put him through a battery of expensive allergy testing, which I obliged. Diagnosis was he did in fact have allergy issues and suggested ways to eliminate the symptoms. One major fact being that he stay in a controlled, air conditioned, well ventilated area. Fast forward to today, I dropped off a form to be signed in order for my son to have air conditioning in his college dorm. (95 degrees this week) and they REFUSED! Said he has not been seen in a year. His condition was a lifetime one, I was told and no further appointments would be needed after I paid for all of the testing. If they are too lazy to fill out the paperwork, I understand. It took me an hour to fill out their questionnaire. But, I did it. It sounds to me like they want an office visit that they can bill me for. THANKS FOR NOTHING read more