All the pictures are very old. There's not a hair salon anymore. Very bad administration. This…read morefacility is mainly concerned about making money. They fill the patients with carbs and heavy starches to save money. Just awful. I saw mice regularly

My husband just completed a stay at Alden Estates on Old Orchard Rd, Skokie…read more From beginning to end, it was an outstanding experience. We were treated with kindness, understanding and high quality care. The facility, itself, is warm and inviting, feels like a "bed and breakfast"! His every need was met. The nursing and assistant staff were all wonderful from Lexi, the administrator, Alex, an aide and Jazmin and Maita, Indal and Cosmos, our nurses who were skilled and very pleasant and attentive. The dining room staff was also excellent. The facility is very clean and inviting. The daily craft sessions were entertaining and much appreciated! All in all, it was a wonderful experience and it is tops on our list if ever needed again. Susi G

Aime, Richelle, and Kay are my favorite humans. Physical therapy here is amazing. I take my mom…read morehere as well and she is well taken care of and is not an easy client. The ladies here are patient, and service oriented with a sense of humor, and poise. The knowledge base for exercise and range of clients is deep and wide. I hope the line is out the door for this place! Wish them nothing but the best!

I had a great experience at Skillz from the team primarily with Aimee and Richelle working on a TMJ…read moreissue that I experienced. The attention to my issues, advice for adjustments at home and work, and supervision of my exercises was thorough and effective. I was able to feel better after only a few weeks of treatment with some preventative exercises to perform on my own to prevent future flare-ups. Definitely come to Skillz for a knowledgeable and caring experience for your PT needs.

I was at Alden for 3 weeks after hip replacement surgery. The nursing staff was responsive to my…read moreneeds and made my recovery process better than I could have imagined. Maria, a CNA, went above and beyond to keep my room clean and made me as comfortable as if I were at home. I called her Santa Maria, she was so kind. PT was thorough, friendly, had me up and walking, and the food was excellent. There was some miscommunication from the admin staff + social workers, but overall I had a good stay.

My father stayed here last year and had a good experience. However, this past week, my uncle moved…read morein for physical therapy after a two-week hospital stay, and our experience has been concerning. Regardless of need, every resident is put in a diaper, as staff can take up to an hour to respond to call lights--even for basic restroom assistance. By the end of the hallway on the second floor, there was a strong odor of urine. Despite being fully mobile and independent before arriving, my uncle was often put back in bed after lunch instead of being encouraged to walk, simply due to a lack of available staff. The staff also shamed him into submission of never leaving the wheelchair even when he wanted to walk with a walker or visit another area. When we raised concerns about Nurse Sarah on the second floor, the administrator refused to take my call. If you're considering this facility for a loved one, think twice. The lack of staffing and poor care standards make it a place to avoid.

I failed to confirm appointment and the clinic canceled it with no notice. Do not go here if you…read morevalue your time. The office staff is neither kind nor considerate. Or, as they would say, "Sorry" and walk away.

Avoid this clinic at all costs. I came in with neck and back…read morepain, expecting to be referred for an MRI. Instead, I was told that imaging wasn't necessary and was recommended a course of massages. After two weeks, there was some slight improvement, and I was informed that Dr. Peter would perform spinal manipulations on my neck. I clearly expressed that I was afraid of any neck-related procedures. While I was lying face down on the table, the doctor entered without a greeting or explanation, abruptly cracked my neck on both sides, and walked out without saying a word. Immediately after the procedure, I developed a severe headache on my way home. Ibuprofen helped for the first few days, but soon after, I began experiencing nausea, dizziness, and worsening pain. When I called the clinic to report these symptoms, I was given an appointment only several days later. At the follow-up, Dr. Peter falsely claimed that I had refused an MRI at the beginning, which is not true. When I corrected him, he threatened to call the police if I didn't leave the clinic within three minutes. No referral for MRI or proper treatment (such as steroids) was provided. It felt like they were trying to avoid having any documented evidence of their mistakes. This experience was not only unprofessional but also dangerous. I strongly advise against going to this clinic -- especially allowing anyone to perform neck manipulations without proper imaging. Dr. Peter showed a shocking lack of professionalism, communication, and concern for patient safety.

First experience was in-home therapy after surgery, Dr. ordered. Saw 2 different therapist in home…read moreDay after surgery. Both excellent! Snay & Lauren. Had full left hip replacement. Both extremely thorough, telling me how / how not to move, sit/stand around the house, steps, car, etc. taught me how to move around to heal & avoid injury. Never questioned if I'm moving correctly because they covered everything. Gave me exercises to do on my own. After in-home PT moved to going to clinic. Had a choice where to go. Never a doubt I would continue with Optimum. Continued to receive excellent therapy at the clinic. Thank you Lauren & Snay for working with me...full recovery takes a bit, both showed me what I need to get that done.

My doctor prescribes PT for me and I immediately thought I'd be going to one of the big chains…read morewhich I have not cared for in the past. (They seem so impersonal.) oPTtimum was the exact opposite. The level of care and expertise was unsurpassed! Everyone in the office was friendly and professional. From day 1 they all knew you by name and really listened as they treated you and created a plan for recovery. Scheduling appointments was easy, and effort was made to have you only work with no more than 2 therapists so that they really knew your case. The techs and assistants were just as professional and friendly. Hopefully I won't ever need PT in the future (who am I kidding as we all age). oPTimum will be my go to place and my referral for anyone who asks!

This was my first experience with physical therapy of any kind. My intake was performed at ATI's…read moreNiles location, and all subsequent sessions were in Skokie. The good: - Professional, competent and thoughtful physical therapists; - Friendly and responsive management, both at this facility, and at Niles and their Bolingbrook corporate office; - Clean, well-appointed facilities. The not-so-good: - During my time at this facility I was treated by four different PTs. It wasn't until several weeks into my therapy that one PT identified themselves as my "primary," and from then on was consistently available to me. Prior to that the communication between my PTs was limited, even dysfunctional, with each PT assigning me their own at-home exercises seemingly unaware of, or misinformed regarding the exercises I was already performing. This was dispiriting, especially when I'd accrued over a dozen exercises I thought I was obliged to work through daily. - A personalized web portal called MedBridge was presented to me as a resource for my at-home exercises and progress. I liked MedBridge, I liked having my exercises available online, but I soon realized that not all of my PTs used it, and those that did appeared not know how to use it properly. In the end, MedBridge became frustratingly unreliable and I stayed with my paper printouts instead. - It wasn't unusual for my PTs to be attending to another client at the same time as me. Given what ATI was billing my insurance provider, consistent one-on-one would have been appreciated--and expected. (One PT confided that ATI was having trouble hiring PTs and that most of the PTs currently at the facility were independents.) - During my intake, the facility manager wanted to charge me a $10 fee payable immediately. I advised him that my insurance card says, "Please do not collect $ at time of service," but I was told the $10 fee was not a co-pay, rather it was "co-insurance." I subsequently learned that the fee was really a pre-pay that applied against the total bill. At their request I gave them my credit card so they could auto-debit $10 for each session. Problem was that after several weeks the debits mysteriously stopped, and ATI Skokie told me they had no record of my credit card despite my having provided it several weeks earlier. I gave them my credit card again, and several weeks later they "lost" it again. Thereafter I refused to provide my card, telling them to instead call ATI corporate and work it out with them. To ATI's credit, they never bothered me about the pre-pays again. - This last thing was explained to me by ATI corporate as a marketing error: after about six sessions I received an email from ATI congratulating me on my "great progress" and proclaiming that I was, "close to reaching my goal!" Neither was true. Again, ATI owned it as a mistake, but dispiriting nonetheless.

Michelle and the staff at ATI are fantastic! This is my second time with them and when I needed PT…read moreagain, they were my only choice. Michelle is kind and empathetic but she makes you work hard to heal. Scheduling is easy and they are very careful to keep clean and are very conscious of COVID precautions. I highly recommend them!

I had excellent physical therapy and very much enjoyed working with Gabrielle Zifkin-Swett. She's…read morevery knowledgable and took time to research what was best for me. I would highly recommend her to anyone needing PT.

I am a PhysioPartners' patient because my primary care doctor prescribed Physical Therapy for…read moretreatment of my sprained rotator cuff capsule and my sciatica.  My therapist at PhysioPartners, Joe Ascher, PT, DPT, is experienced, knowledgeable, and highly effective.  In fact, my therapy is progressing well, and with Joe's guidance and support I can perform activities now that were impossible for me after I injured myself. I have always been able to schedule appointments quickly at times that are convenient for my schedule. Visits are private and individualized with care provided in private treatment rooms, and I have an extended period to work one-on-one with my therapist at each visit, which I understand is often not the case at other clinics. I am excited by the idea that I may not need to travel to Chicago for the world-class care provided at PhysioPartners.

care was good but very difficult parking and long walk to rehab center…read more am going to try a location in skokie.

There cardio rehab isn't the best they have no idea what there doing or why u are there. My Advice…read moreDo Your Rehab At Home It's a Lot Safer.