My Mother rest her soul was a resident here and the staffing was very informative along with Keshia…read moreKnox and her team, It was like a family environment in which all the residents interacted with exercise and movie day along with fresh popped popcorn, My Mothers 2nd home away from home, Sincerely George Black

Finally got my Mother out of there after almost 3 months. All they care about is the money. Her…read moreinsurance was accepted but not for the reason she went in there for which was PHYSICAL THERAPY. After all that time there they never ONCE did P.T.. Such a sad place to be knowing they aren't there for the best interest of your loved one. I know I shouldn't have kept my Mom there that long but I had no choice at the moment. I only give my opinion bc I care for the elderly.

This is a five star community!!! Not only is it kept clean the staff is courteous and ready to…read moreassist in any circumstance!! There are always fun activities taking place!!! The church is absolutely beautiful!!! And the backyard seating area peaceful and immaculate!!! Residents are friendly and ready to play a dice game in the ice cream shop whenever someone would like! Come and see this hidden gem!!!

What an absolutely wonderful place. There is a beautiful chapel on the 2nd Floor where residents…read moreattend daily mass in the mornings and afternoons. The floors are clean and well maintained and always smell fresh. Just ask the residents themselves living here, they can attest to their happiness.

First I believe that you guys put this dude in the room with me to retaliate against me for writing…read morea bad review. Second ,this guy has been talking to nobody since he got in the room. I can't even think., I fell asleep at midnight and was awaken at 3 am, to find out that, he was standing at the foot of my bed, and talking. When he saw I was awake, he went into the bathroom. third, he spends a lot of his time in the bathroom, for hours, doing who knows what. I can't take it, get him out of the room. This is too much for me. I'm being tormented by this guy. I can't live like this. Why else besides you are retaliating against me would you be doing this to me.. .I don't feel safe at all going to sleep or going to the bathroom. There's a reason why this guy was in a room by himself.I pressed the call button and nobody answered. I came outside my room to find the CNA asleep on a chair.I told them at the nurses station what was going on and they said nothing about the sleeping CNA and a Matter of fact the nurse was asleep when I came up.I asked them what do I do, stay awake all night? And they told me that they don't move rooms at night and to wait morning to tell the social worker. I have not used the bathroom since he got into the room. I have to use the bathroom now. The CNA will not answer my call light, even though he see me. My roommate will not come out of the bathroom. When a different CNA came he apologized and told me that Walter is a crazy guy who is awake all night and always walking around.I'm a disabled veteran. Why am I being treated like this? This is a dirty trick you pulled on me. You knew that it wasn't going to work out and you still did it. And with Veterans Day right around the corner this is how you say thank you for your service. By making sure I don't get sleep and keeping me constantly on my guard. I will make sure the VA knows how you treat their veterans and will devote all my spare time to writing bad reviews about this place.

This is the perfect nursing home for my ex-husband. I helped a friend who admitted his mom there…read morewith dementia, I thought I was helping him. Within the first weeks we knew we had made a mistake. The staff is rude and uncaring. Patients were left to sit in dirty diapers, I would walk past people in wheelchairs with urine under their chairs. I would have to go daily because the staff was not taking care of my friend, it reached the point that I couldn't leave until she I gave her bedtime meds. When I would bring my concerns to the director I was told what she thought I wanted to hear. This is the cup left for my friend to drink from and I think it says it all.

I had surgery on my ankle and took temporary residence at Alden for a month. The environment was…read morelike that of a hotel. They offer free valet service during the preferred visiting hours, ice cream and popcorn for patients and guests as well as two activity/visiting rooms which are very inviting. What really impressed me is that the staff always pitches in wherever is needed, no one acted as if, "that's not my job". The PT and OT staff was all that; Nisha, Karolyn, Tom aka "Supervisor", Yajaoli, Edward, Rhonda, Tess, and so many more. One could not as for better treatment, honestly!! The downfalls were the EXTREMELY uncomfortable beds and the TERRIBLE food! The food was the worst in any institution I've ever had, even in schools. It baffled me. But, it worked in my favor, I ate less, and too, some of my peeps brought me some food every so often. Shout out to the management TEAM at Alden Estates, Skokie. You deserve recognition and raises and I'm not saying that because you told me to! Lol jk Thanks for the excellent care!

All the pictures are very old. There's not a hair salon anymore. Very bad administration. This…read morefacility is mainly concerned about making money. They fill the patients with carbs and heavy starches to save money. Just awful. I saw mice regularly

I had to go in for a very lengthy medical exam for a future job on a cruise line. Kristina helped…read moreme with majority of the experience and she was extremely friendly, helpful and efficient.

I went ther because my job had me do a drug screening. When I arrived I was greeted by front desk I…read morewas called in my nurse Clarabel was polite & very helpful I answered all her questions she had bery good bedside manner took all my vitals. I waited for doc & was seen by him . Great service

This review is about what happened to my Grandma on the last day of her life here. You decide…read morewhether it's the facility or the system and whether you'd want an experience like this for you and your loved ones. Caveat: I live out of town. I came to see her for two days in week 3 of her visit and then for another two days in week 4. This incident happened on the last day of my visit. Caveat: Up to this point, everyone was very nice and professional. The one star reflects only my experience on the last day. My 94-year-old Grandma was transferred here to heal a broken hip. The doctor said Grandma's heart, vitals and everything looks good, the hip is healing, and they can start PT soon. By the end of week 2, Grandma was completely bedridden, barely eating, and growing weaker and weaker. When I came to visit in week 3, Grandma was a shell of a person. Her mind was still there and she could reminisce about the old country. But she was in constant pain and talked about wanting to die. She did not want to rehab, screamed through the PT sessions, talked about how she wanted to die in peace. The PoA wanted rehab. By week 4, the first day I visited for a few hours, Grandma was barely speaking and has had almost no food for many days. She could barely reminisce, all she talked about was wanting to die. Doctors said her hip was healing and her vitals looked good. The second day I came to visit on week 4, a half hour into our visit, she started to have horrible chest pains. She started screaming. I found the nurse and asked for a doctor. I was told a doctor is "on his way", and I shouldn't worry, they are about to give her pain meds (oxy). Grandma was screaming, asking to go to the hospital. I ran around, bugging and bugging staff about this supposed doctor and if he isn't running over, then I'm calling 911. They said don't worry about it, she's having an anxiety attack, they're asking PoA for permission to give her anti-anxiety meds. Grandma was screaming and screaming. I told the staff I'm calling 911. They said not to call and give time for the meds to work. I called the PoA and left a pleading voicemail, no answer. Almost an hour goes by, no reply. We can't do anything without the PoA was the answer from staff. Wait to call the hospital, they said. Eventually, the POA got in touch with the staff and told them not to take Grandma to the hospital. The doctor's coming, the staff told me. Grandma was screaming and screaming. I told the staff that I'm calling 911. They said no, they won't release her since the PoA explicitly said no. They checked her "vitals" and while the blood pressure was a little low, she's fine. A doctor was on his way. The PoA was not a medical professional and did not think it was an emergency. I asked staff for some kind of help, but I could tell the PoA told them to ignore me. They avoided eye contact and walked the other way when they saw me. Grandma screamed and screamed and screamed. I asked again if I can call 911, staff said they can't overrule the POA. Grandma was screaming and screaming. She says she wants to die, the pain was too much, she said she needed to go to the hospital. I ran out and relayed her message to the staff (Grandma barely speaks English). One said, "the patient says she wants to go?" "Yes, yes" I say. Another one leaned over and whispered. "We can't overrule the POA, we're doing everything we can" was the response. I begged the staff for more pain relief, for the doctor. "He's on his way". I pressed for more information; they finally revealed he's not in the facility. But should be arriving shortly. When? He's not texting back. Could I please call 911? I desperately made another call to the PoA. No, you can't call. They administered another dose of oxy for her "extreme pain". Grandma was screaming and screaming. Said feels like she's being dissected. I begged for help from anyone who steps into the room, they shrugged. Then someone closed the door, so they couldn't hear her as much. I helplessly cried next to her, stroked her arm, endless adjusted pillows, telling her how much I loved her, and listened to her agonizing cries for almost FOUR!!! hours. HELPLESS!!! Finally and thankfully, she passes out in a way you can tell she's not waking up. A few minutes later, the doctor (nurse practitioner) came in, apologized for being so late, and commented how Grandma was generally in good standing. He promised to do a KUB and left without touching her. I left eventually. Grandma did not have a pulse when the staff came to check on her overnight. When I called the facility the next morning and asked why staff didn't help her, they said they did everything they could. They couldn't override the PoA. So here you go, folks. If you want a facility that will follow the PoA's instructions with diligence, while ignoring the patient's pleas for help and basic human decency, you found it. P.S. Yes, I should've called 911 regardless of what the staff or the PoA told me. Call 911!!

There are several Citadel locations in the burbs, and my car's GPS has given me directions to the…read moreGlenview facility, though my relative is in the Northbrook site, off Milwaukee Ave. First impressions: there is remodeling work going on right now but the common areas look clean and well-kept. The staff is friendly, my relative is in a private room for rehab. I was contacted about six or seven times on the first day, often having to repeat the same information, clarify my relative's gender and also the first night my relative fell. They should not have been in a situation to fall -- they are there to get therapy. This is only for short term, and I believe the rehab is nicer than long term care. These are first impressions only; I will update at a later time.

I was here after my Colostomy and the staff was super friendly helpful and kind they made my stay…read moremore pleasant than I ever thought it could be. I'd recommend going here to recover after major surgery or whatnot. No complaints here...

This is a clean comfortable nursing home on the Northwest Side. The staff are caring, competent and…read morehave a positive outlook. This is not a nursing home where residents are either neglected or abused. I'd recommend this place highly if you need to care for an elderly parent or grandparent.

My family member is a resident of St. benedicts for more than two years now. The staff is…read moreprofessional and take very good care of her. From the nurses, CNA's, dietician and food service she is well cared for. I also appreciate the Activity Departments staff. The staff creates wonderful events, activities, and social gathering to keep the residents engaged and interactive. From art to music the Activity Department is great in caring for their residents. Thank you Elizabeth R.

Finance person was rude. She said his insurance wasn't going to cover his fourth week there told me…read moreI needed to give her a check before he was released like he was being held prisoner, but yet he was being forced to go home got him home on a Friday called the insurance company insurance company said he was approved for another week and maybe even more than that, so he was literally forced to leave because they wouldn't wait for the insurance paperwork to go through. It was all the finance administrators fault. Other than that, the care was pretty good.

I am beyond grateful for the spirit of excellence that this nursing home has provided for my…read moregrandmother and now my mother. My 92 year old grandmother fractured her hip and was able to go home within less than two weeks. My mother is long-term COVID and unfortunately has Alzheimer. The PEACE of mind that she will be attended to properly like a family member ...mere words can not express! I want to personally thank Krystal Dir of Admin you are an amazing person! This is not just a career to you but truly it's your ministry! To the staff ...you are all amazing your attention to detail is beyond 5 stars! I greatly appreciate you ALL (((Hugs))) & God Bless You!

Worst food ever! Nurses are nice but you may not see them for a week. Doctors are oblivious of what…read morekind of care is being given. I can't find out when I can leave. I could be sitting in a wet diaper for 14 hours, and no one would come to help me. I've been sitting in a chair for hours without anyone checking in on me. I can't even get to the call button.

My mom is currently staying at this facility, and so far we've had a positive experience. The…read morebuilding is clean and well‑maintained, which makes a big difference in creating a comfortable environment. The care staff have been especially kind, patient, and attentive. It's clear that many of them genuinely care about the residents and take the time to support them with compassion. I also appreciate the variety of food offered, which helps keep things enjoyable for residents. Overall, I'm grateful for the care my mom has received during her stay and the effort the team puts in each day. Marilyn (Glenview Terrace, Glenview, IL)

Lilia Garcia Was amazing in how she took her time and patience explaining admission paperwork for…read moremy father-in-law and for me. we felt so comfortable in moving forward. Thank you so much for taking the BEST care of us Lilia!