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    Northpoint Roofing Systems

    1.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - Northpoint Roofing Systems

    Solar system installation

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    2 years ago

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    Metro Services

    Metro Services

    (2 reviews)

    After I called about the bill, they said they weren't really residential and since I was a first…read moretime customer they wouldn't adjust the labor bill. The techs had to go get the part (capacitor) that most companies have on their trucks and I was billed for that. The techs had obviously stopped for fast food too. Never again.

    This company replaced my upstairs unit, within the warranty period, the outdoor unit needed to be…read morereplaced. I was told not to worry that it was under warranty. This repair took 6+ hours. Within a few weeks, had to be called out again for the indoor unit and removed an improperly installed heat element ( I was informed by the serviceman that it was not installed properly). Again, was told not to worry it was under warranty. This repair took 6+ hours as well. During the install, they were not aware that they were replacing electric heat with a heat pump which required me to purchase a new thermostat so they would not have to run a wire on the outside of my home. A $600.00 thermostat. A month after both repairs I receive an invoice for 1,900.00. I called the company, who looked it over and would settle for the 900.00. This was still unacceptable. The house was placed on the market and due to the improper install of the upstairs unit repairs were 9,000.00 just so that the home could be sold. Now, in the middle of a pandemic, I am being sued for the 900.00. So, to sum it up, I have given this company 4600.00 for the indoor and outdoor unit, 600.00 for the thermostat, 9,000.00 in repairs to the home due to damage from the improper install (did not go to them, but was caused by them) and they are suing me for labor costs due to faulty and improperly installed equipment. If anyone out there does not know, these repairs should have NEVER taken this long and I should not be in this situation due to a lack of morals and ethics within this company. I am disturbed that I am required to give them one star in order to write a review. Btw, the warranty covers two hours worth of labor. Would go without heat and air before I would recommend or use this company.

    Northpoint Roofing Systems - roofing - Updated May 2026

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