I have brought all my dogs here for the last 15 years and have had only one minor concern with a new staff member of which, may have been due to my approach. I mentioned it to another staff who then reported it to Dr. Jandron who in turn took time from his busy schedule to call me and discuss my concern. He was and is always professional, understanding and sympatric to my feelings. I don't understand the negative review. It doesn't cost anywhere near $3,000 for euthanasia services and autopsy's aren't conducted on a cysts. Maybe a biopsy? I am truly sorry for the loss of his dog, but there has to be more to the story than what is posted.
NVA has excellent doctors. They keep up with the latest Veterinarian medicine. I hear good things about this office all the time. On a personal level this office has guided me through several off hour emergencies, difficult diagnoses, referrals' to Fox Valley Animal Medical center and more. They work directly with Fox Valley to care for the patient. FVAC is the one that makes the money and a lot of it, yet NVA will perform all follow up care after surgery/treatments have been preformed at Fox Valley. I have very high standards for doctors (Bedside manners). In Veterinary care it's you and your four/two legged family member, which to me is no different than a family medical doctor treating your and your child. For either type of doctors their bedside manner should be the same (caring and professional ) and that's what you get at NVA. I highly recommend this office. read more