This company is excellent! I've been using them for three years now, and order regularly. Every…read moretime the service is 5*: orders are easy and efficient through the online interface, email notifications are instant, and delivery times are amazingly quick! The products are all very high quality and there is an excellent range. The one and only time there was a problem with a product, there was no way NP could have known about it, and it was resolved immediately. Customer service is excellent and it is no surprise that NP is so highly thought of in the UK parrot community It comes with my highest recommendation

The product is greatly designed bright in colours but I'm afraid my parrot won't go near it…read moreI placed it at the top of his cage and he climbed down to the bottom of the cage kept his head in the corner and would not move till I took it out Since then I have given him a few days with the toy on the unit next to his cage and today I have moved onto the window ledge next tho his cage but he is now sting on the furthest positioned perch away from it and giving it funny looks. I will leave it there for another few days then gradually move it nearer to him Sorry I like it but as yet I'm afraid Charlie doesnt

I love cascade, Its a large store for everything fish related. Staff are very helpful and are more…read morethan willing to test samples of water and provide advice! The store is next to a large garden center which is complete with a large shared car park so there is always ample parking.

great shop, good selection of marine fiish, good displays, good prices, good service from great…read morestaff. the best choice of koi too.

Avoid this store. Ordered online but poorly packaged live…read morefood split inside, squashed & disgusting. Also very old live food as all were dead & smelt awful. Had to open paypal dispute after phoning 3 times & being ignored. Idiot only refunded 1 item via PayPal and not the whole amount owed and now I can't dispute it! Managers very rude, abusive & knows some fowl colourful language. Avoid this company.

I visited the shop back in January, I couldnt believe how badly the fish and pet sections had…read moredeteriorated. The main concern was the artic conditions in both areas. A dog bed I picked up felt wet from the cold and damp. It was actually warmer stepping outside. I had to cover my face because the damp smell was so strong. I felt so sorry for the animals having to stay in those conditions. I could only tolerate 5 mins. What a shame I used to enjoy visiting there.

Pets at home is pets at home to me... this one also has free parking, and brilliant because you…read morecan actually take your pets in. What with pets being allowed in, you would think they would keep the floor clean and tidy of rubbish... there was paper, hair bobbles and just general muck... I undrrstand that it isnt going to be the clesnest of shops, but it was pretty gross.

I do like this shop... I really do but it has some faults which need to be addressed…read more There are animals to see when you go there like rabbits, hamsters etc. The thing that really bothers me is that when you need assistance it's like nobody works there. I've spent 20 minutes looking for somebody to get some fish for my tank and they don't apologise for taking what I like to call "mass walkout breaks." If you're going there to buy fish I hope you've packed a lunch to take with you.

I have been trying to buy a Lugarde log cabin from this company for the past 3 months. All my…read moreattempts to contact the director by email, in person, by telephone and text to facilitate the purchase have been ignored. Bizarre behaviour from Carr Bank Garden Centre. I have taken my business to a competitor and have received exemplary service from them.

I'm bound to say this is OK as it is my local garden centre but they have decently priced plants…read morewith a discount. Super range of pet foods and accessories. The emphasis is on the goods they sell, not on teas and cakes and pointless expensive ornaments. Far better than the local competition (Beetham)