We booked a Helsinki Walking tour via Expedia (Tour-11am Monday 3 Feb). We were 10 minutes early at the designated meeting place (Alexander 11 Statue). To our annoyance no-one from Northern Feel Tours turned up. This was a one day trip to Helsinki, as we were staying in Tallin, so really disappointing. We walked round the statue for several minutes and even checked with another guide called Val (doing the Red Umbrella walking tour who was starting at the same place and time and she also confirmed no-one from your team was there-She thought it might have been someone called Michael but wasn't sure).
We received no messages before or after the booking time to either tell us the tour was cancelled or that you were running late.
Really disappointing. We will never (try to) use Northern Feel Tours ever again. read more